Mesa 500XL Steam Shower

Does the unit come in one piece or in panels?

All units come in panels. The great thing about our Stand Alone Steam Showers is that they are pre-assembled with pre-drilled holes. You can move any of the units through a standard 32" doorway for easy access into remodeled homes, basements, and other unique situations.

What's a Flexible Drain Hose?

Mesa Steam Showers, bathtubs, and whirlpools include a flexible drain hose for fast easy installation. The flexible drain hose has professional-grade durability and more versatility than the traditional corrugated pipe. Flexible and expandable, it easily bends around any obstacle, holds its shape during installation and with a simple snap, its integrated soil-tight fittings lock securely and stay connected during backfilling.

The units come with a pre-cut drain and flexible hose. This means you are now able to put your drain or steam shower anywhere you want.

Can I fit the parts through a standard doorway?
Yes, all units can fit through a standard 32" doorway. Even units with a whirlpool tub will fit through any space larger than 26".

What voltage does the unit run on?
UNLESS OTHERWISE SPECIFIED, 110v 

What type of Electrical Connection and Breaker will I need?
UNLESS OTHERWISE SPECIFIED, One 30 AMP GFCI Breaker.


What can I use to clean the shower and tub?
Non-Abrasive cleaners will work great on this surface. There are no special ways to treat this type of acrylic surface, so continue to clean the unit just as you would your normal fiberglass or acrylic shower. A good maintenance tip is to spray a non-abrasive cleaner onto the surface and wipe down or wash away weekly.


I would like to place on the second floor, will there be a weight problem?
The unit is about 500 lbs.+ water and your weight, and that is definitely a case by case type question. Jetted tub units will hold water like a bathtub and will have more weight.

Please consult your contractor based on the weights we have provided.


Can I use aromatherapy with these steam showers?
Yes, aromatherapy can easily be used inside the steam emitting cup.


What does the inline heat pump do?
The inline Heat Pump is attached to the water pump, and the heat pump will maintain the water temperature in the tub portion of the unit.


How many Gallons per Minute do these steam showers use?
1.5 - 2 Gallons Per Minute (GPM)


How many HOT/COLD Connections are required?
Regardless of the number of showerheads, all units have one hot/cold connection.


Where is the HOT/COLD Connection located?
The connection is located behind the shower hot/cold controls which differ per unit. Normally the hot/cold is about 30" from the floor on the back of the unit. Flex hoses are included for easy hookups no matter where your current hot/cold is located.

Refer to the listing page of each steam shower for the exact location which can be seen in the diagrams towards the bottom of the page.


How is the warranty handled, and what will I have to do to get parts in the future?
If a part is defective, reach out to us and send a photo of the part you need. Please do not discard the defective part, until you get a replacement.


Where is the steam generator located?
The steam generator is located underneath the tub and on certain units, it is placed on the back of the unit.

All generators are mounted to the frame or screwed to the back of the unit so that they do not take up a room beyond the dimensions of the shower.

All of the steam showers will sit flush against the wall.


Do I need an access panel?
The steam showers are designed to be free-standing units so that in case of an issue behind the unit, you can easily slide the unit away from the wall for access.

The plumbing and the electrical connections are flexible so that you can easily make this happen.

If at all possible, an access panel is a terrific option in case of any future issues.

Delivery to Canada

Are your prices in USD or cad?

All prices are listed in USD and your payment will be processed in USD. The currency rate is determined by your bank.

Where are your products located?

All our products are located in the United States & ship directly from our warehouse based in Virginia.

What's the cost when shipping to Canada?

We offer free shipping to US & Canada. There is no additional charge for shipping at checkout.

Are there any additional costs?

Anytime an item is imported from the US to Canada, the items pass through customs. The Canadian government charges an import fee between 25% to 30% based on your purchase price & your delivery province. When it is time to make the payment for the import fee, the border officials will coordinate directly with you. This means your payments are made directly to the Canadian government border officials.

I don't know anything about bringing items into Canada. It seems complicated...

Don't worry, we got your back! We have a dedicated customs agent with a 100% import success rate. We'll take care of everything so your item is delivered to your home without the complicated mumbo-jumbo.

Can I pay using my Canadian banking card?

We accept all major payment providers like Visa, MasterCard, AmericanExpress & more.

Your satisfaction is our goal. Over 15,000+ happy customers can't be wrong! We go to great lengths to ensure you get the whirlpool bathtub that's just right for you. We understand some customers have hesitations about the remote nature of online shopping, and we'll do everything we can to give you risk-free access to products we truly think you'll enjoy.

We offer the following 100% Satisfaction Guarantee

• 100% refund on the product purchase price less the shipping (Customer is responsible for the actual shipping cost to and from both destinations for uninstalled units)
• Offer valid for 30 days after delivery
• You pay the delivery and return shipping costs (we can schedule a pickup at your request)

WARRANTY TERMS

All steam showers carry a (7) seven year structural warranty against manufacturer defects. The structural warranty protects the structure of the steam shower from peeling, fading, delaminating or cracking. Structural components include the acrylic panels, shower pan, ceiling, and glass panels. All steam shower parts carry a (1) one year guarantee against defects.

All jetted tubs and air tubs carry a (7) seven-year structural warranty against manufacturer defects. The structural warranty protects the structure of the tub from peeling, fading, delaminating or cracking. All jetted tub and air tub parts carry a (5) five-year guarantee against defects.

Steam Showers carries most replacement parts in stock and will arrange for a spare part to be delivered to you. Replacement parts can be ordered by contacting our service department at contact@topture.com

Steam Showers recommends that a certified plumber or electrician replace the spare part. Steam Showers does not accept any responsibility or liability for the installation of spare parts.

WARRANTY DETAILS

All whirlpool bathtubs we sell brand-new original manufacturer whirlpool tubs, air tubs, and jetted tubs. Each item we sell comes with the original Manufacturer's Warranty; this information is clearly posted on the product page under Warranty Tab.

It is the customers' responsibility to confirm the product will comply with their state, county, or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

Our Shipping Partners: FedEx, UPS, Freight Club (among others)

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or not reachable by an 18-wheeler for heavy items without making an indication of that at the point of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

11 Reasons to Choose Topture

1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!