Warranty & Product Disclaimers

Last Updated: August 2, 2026

1. Scope and How Our Policies Fit Together

This policy governs the products we sell — warranty coverage, installation requirements, safe use, delivery, and product safety.

Our separate Disclaimer governs the information we publish — the accuracy of product descriptions and pricing, health and wellness content, FDA-related statements, customer reviews, third-party links, and intellectual property. Please read both.

Delivery, freight, and shipping damage are governed by our Shipping Policy. Returns, cancellations, and refunds are governed by our Refund Policy.

In the event of any conflict between our policies, the following order of precedence applies: (1) our Terms of Service; (2) this Warranty & Product Disclaimers policy; (3) our Shipping Policy and Refund Policy; (4) our Disclaimer; (5) any other policy or published content. Nothing in any of our published content, marketing materials, videos, emails, chat messages, or support communications modifies, supplements, or waives the terms of this policy.

Channels Covered

Where this policy refers to "our content," "our guidance," or "our recommendations," it means information delivered through any channel we operate, including:

• The topture.com website — product pages, collection pages, landing pages, comparison and advertorial pages
• Our blog, knowledge base, buying guides, and educational articles
• Email newsletters and marketing campaigns
• SMS and text message communications
• Live chat on our website, including automated and AI-assisted responses
• Telephone conversations, voicemail, and customer support correspondence
• Product consultations and design consultations, whether free or paid
• Video content published on YouTube or any other video or social media platform
• Social media posts, comments, and direct messages
• Any downloadable materials, spec sheets, sizing guides, or checklists we provide

2. Topture's Role: Authorized Retailer and Distributor

Topture LLC ("Topture," "we," "us") operates as an authorized retailer and distributor for the brands in our catalog, including but not limited to Harvia, HUUM, SaunaLife, Saunum, Dundalk LeisureCraft, Finnmark, Mesa, Ariel, and Hooga. We do not manufacture any products. We do not produce a house brand, private-label line, or any product of our own design.

Because we are a retailer and not a manufacturer, we do not issue, adopt, assume, or guarantee any manufacturer warranty. All products sold through Topture are covered exclusively by the original equipment manufacturer's (OEM) warranty. We are glad to assist with troubleshooting and with coordinating warranty claims with the manufacturer, but this assistance is offered as a courtesy service and does not create any independent warranty obligation, guarantee of outcome, or assumption of the manufacturer's obligations on our part.

3. Warranty Terms

3.1 Manufacturer Warranties

All products sold by Topture are covered exclusively by the Original Equipment Manufacturer (OEM) warranty provided by the respective brand. Topture makes no endorsement, guarantee, or representation regarding the terms, duration, or scope of any manufacturer's warranty.

While we will assist in troubleshooting issues and coordinating warranty claims with the manufacturer on your behalf, the manufacturer retains sole discretion over all warranty decisions, including whether to repair, replace, or refund a product. Topture cannot guarantee the outcome, timing, or resolution of any warranty claim.

Specific warranty terms — including coverage duration, covered and excluded components, and the claims process — vary by brand and by product. Warranty details for each product are available in the WARRANTY section of the respective product page, in the documentation accompanying your delivery, or by contacting us directly.

3.2 Registering Your Product

We strongly recommend registering your product directly with the manufacturer upon delivery. Some manufacturers require registration within a specified period for warranty coverage to take effect, and registration ensures you receive safety notices and recall information directly from the source.

3.3 Actions That Void Warranty Coverage

Manufacturer warranties are typically voided by, among other things: installation by anyone other than a licensed professional where professional installation is required; failure to follow the manufacturer's installation manual or operating instructions; unauthorized modification, alteration, or repair; use of non-approved replacement parts or accessories; commercial use of a product warranted for residential use; continued operation of malfunctioning equipment; and damage from improper storage, environmental exposure, or neglect. Refer to your specific manufacturer's warranty document for the controlling list.

3.4 Magnuson-Moss Warranty Act Compliance

For products accompanied by a written manufacturer warranty, any implied warranties of merchantability and fitness for a particular purpose are limited in duration to the period of the manufacturer's written warranty, to the extent permitted by applicable law. For products sold without a written manufacturer warranty, all implied warranties are disclaimed to the fullest extent permitted by law.

Some states do not allow limitations on the duration of implied warranties or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

4. Verifying Specifications Before Installation

General information about the accuracy of product descriptions, images, and pricing is addressed in our Disclaimer. This section addresses a narrower and more critical point: specifications that affect safety and installation.

Manufacturers may change specifications, components, or materials without notice. The manufacturer's current documentation supplied with your unit — the installation manual, spec sheet, and product labeling — is the controlling authority in the event of any discrepancy with information published on our website or provided by our team through any channel.

Before ordering, and before any electrical, plumbing, or construction work begins, verify all installation-critical specifications against the manufacturer's current documentation for the specific model and configuration you are purchasing. This includes dimensions and clearance requirements, voltage and amperage, breaker and wire sizing, weight and load requirements, and ventilation requirements. We will supply that documentation on request.

Do not order materials, book contractors, or begin construction based on specifications published on our website without confirming them against the manufacturer's documentation for your unit.

5. Automated and AI-Assisted Communications

Topture uses automated systems, including AI-powered chat assistants, to provide first-response support on our website and in certain messaging channels.

Responses generated by automated or AI systems may contain errors, omissions, or outdated information, and are not binding on Topture or on any manufacturer. No automated response constitutes a warranty, a guarantee of product suitability, professional installation advice, medical advice, or a commitment regarding pricing, availability, shipping timelines, or warranty coverage.

Do not rely on an automated response for any safety-critical, electrical, structural, or medical decision. Always verify specifications against the manufacturer's documentation and consult the appropriate licensed professional. If any information you receive matters to your purchase or installation decision, ask to have it confirmed by a member of our team in writing.

6. Installation Requirements

6.1 Mandatory Professional Installation

All electrical work — including installation of sauna heaters, control panels, sensors, and steam generators — must be performed by a licensed, certified, and insured electrician in accordance with the manufacturer's installation manual, the National Electrical Code (NEC), and all applicable state and local codes.

All plumbing work — including water supply lines and drainage for steam showers, hot tubs, cold plunges, and outdoor showers — must be performed by a licensed, certified, and insured plumber in accordance with the manufacturer's installation manual and all applicable codes.

All manufacturer-specified clearances to combustible materials, ventilation requirements, and foundation or load-bearing requirements must be strictly observed.

DIY electrical and plumbing installation is strictly prohibited, regardless of any general educational content, video, or guidance we may provide. Failure to use licensed professionals for electrical and plumbing work:

• Voids all manufacturer warranties
• May violate local building codes and permit requirements
• Creates serious risk of injury, death, or property damage
• Constitutes a material breach of our Terms of Service

Always consult a licensed electrician before any electrical work. Electrical requirements vary by local code and jurisdiction. Any information provided on our website, in our videos, or by our team is for general reference only and does not substitute for professional assessment of your specific installation.

6.2 Permits, Codes, and Site Conditions

You are solely responsible for obtaining any permits required in your jurisdiction, for compliance with all building, electrical, fire, and zoning codes, for compliance with any homeowners association or landlord requirements, and for confirming that your site — including foundation, drainage, deck or floor load capacity, and structural support — is adequate for the product you are purchasing. Requirements vary substantially by jurisdiction and by site. We do not assess, verify, or approve site conditions.

We also recommend notifying your property insurance carrier before installing a sauna, wood-burning stove, hot tub, or steam room. Some policies contain conditions or exclusions related to these installations.

6.3 Wood-Burning and Combustion Appliances

Wood-burning sauna stoves and wood-fired hot tubs carry additional risks beyond those of electric units. If you purchase a wood-burning appliance, you are responsible for ensuring that installation is performed by a qualified professional in accordance with the manufacturer's instructions and applicable codes, and that this includes correct chimney and flue installation, required clearances to all combustible materials, appropriate non-combustible hearth protection, and adequate combustion air supply.

Install working smoke detectors and carbon monoxide detectors in accordance with local code, and never operate a combustion appliance without them. Chimneys and flues require regular inspection and cleaning to prevent creosote buildup and chimney fire. Never use accelerants, and never burn treated, painted, or manufactured wood.

7. Acknowledgment of Product Risks

Saunas, steam showers, cold plunges, hot tubs, wood-burning stoves, and related wellness equipment involve inherent risks that users should understand, including but not limited to:

• Heat-related risks: Burns, heat exhaustion, heat stroke, and dehydration
• Electrical risks: Shock or electrocution from improper installation or contact between water and electrical components
• Fire risks: Resulting from improper installation, inadequate clearances to combustibles, creosote buildup, or equipment malfunction
• Combustion risks: Carbon monoxide poisoning, smoke inhalation, gas leaks, or explosion from wood-burning or gas-fired units
• Cold exposure risks: Cold shock response, involuntary gasping, hypothermia, cardiac stress, and drowning risk from cold plunge use
• Structural risks: Failure due to improper construction, moisture damage, or inadequate load-bearing capacity
• Slip, trip, and fall risks: Wet surfaces in and around sauna, steam, and plunge areas

By purchasing and using these products, you acknowledge that you understand and voluntarily assume these risks when using the products in accordance with manufacturer guidelines and following proper professional installation.

This acknowledgment does not waive any claim you may have based on a defective product, our gross negligence, or our willful misconduct.

8. Safe Use, Health, and Supervision

Our Disclaimer addresses the educational nature of our health and wellness content and includes our FDA-related statements. This section addresses the safe use of the products themselves.

8.1 Consult Your Physician Before Use

You should consult a qualified healthcare professional before using any sauna, steam shower, cold plunge, or hot tub, particularly if any of the following apply:

• You are pregnant or nursing
• You have heart disease, hypertension, hypotension, or any circulatory condition
• You have diabetes or neuropathy
• You take prescription medications — especially those affecting heart rate, blood pressure, heat tolerance, or alertness
• You have a history of dizziness, fainting, or seizures
• You have had recent surgery or an acute injury
• You are under the influence of alcohol or any recreational substance

Never use these products as a substitute for professional medical treatment. If you experience dizziness, nausea, chest pain, difficulty breathing, or any other concerning symptom during use, stop immediately and seek medical attention.

8.2 Follow Manufacturer Guidance on Session Length and Temperature

Follow the manufacturer's guidance for maximum session duration and operating temperature for your specific unit. Hydrate before and after use. Do not use these products while intoxicated, while impaired by medication, or when overly fatigued.

8.3 Supervision, Children, and Solo Use

Children should never use a sauna, steam room, hot tub, or cold plunge without direct adult supervision, and many manufacturers restrict use by children entirely — follow the manufacturer's guidance for your specific unit. Never leave children unattended near any water-filled unit. Hot tubs and cold plunges must be secured against unsupervised access in accordance with local barrier, cover, and fencing requirements.

Never use a cold plunge alone. Cold water immersion can trigger an involuntary gasp reflex and cardiac stress.

8.4 HSA / FSA Purchases and Letters of Medical Necessity

Topture is not a healthcare provider and does not issue Letters of Medical Necessity. Where HSA/FSA payment options are offered at checkout, they are administered by an independent third-party provider that handles all qualification, documentation, and post-qualification steps. Topture does not determine eligibility, does not control that provider's process or timelines, and makes no representation or warranty that you will qualify, that any Letter of Medical Necessity will be issued, or that your plan administrator will approve any purchase.

We make no representation regarding the health benefits, medical necessity, or therapeutic efficacy of any product. You bear sole responsibility for determining eligibility, tax implications, and compliance with your specific plan. Consult your tax advisor or plan administrator.

9. California Proposition 65

Some products carry a California Proposition 65 warning. Where a manufacturer or distributor has determined that a warning is required for a product, that warning appears on the product's page before you purchase, and links to the State of California's official resource at www.P65Warnings.ca.gov.

A product shown without a warning is not an oversight. It means the manufacturer or distributor has confirmed that no listed chemical exposure requiring a warning was identified for that product.

Topture is a retailer. We rely on the composition and safety determinations supplied by the manufacturers and distributors whose products we sell, and we do not conduct independent chemical testing. Where a manufacturer provides a product-specific warning on packaging, labeling or documentation, that warning takes precedence over anything shown on our site. If you have questions about a specific model, contact us and we will provide the manufacturer's information or connect you with them directly.

10. Installation Guidance, Videos, and Consultations

Our Disclaimer states generally that we do not provide professional advice. This section addresses guidance specific to product selection, installation, and construction, which we provide through every channel listed in Section 1 — including written guides, comparison content, email, video, social media, live chat, telephone support, and one-on-one product or design consultations.

All advice, recommendations, demonstrations, and guidance provided by our team or through our content are provided "AS IS" and for general informational purposes only.

Our team members are not licensed architects, structural engineers, general contractors, electricians, plumbers, or code officials. Our recommendations are general in nature and do not account for local building codes, zoning requirements, permit obligations, structural conditions, climate, or other site-specific factors. You are solely responsible for independently verifying any guidance with appropriately licensed professionals before making any purchase, installation, or construction decision.

Consultations — whether free or paid — do not create any professional relationship (architect-client, engineer-client, contractor-client, or otherwise) between you and Topture, and do not constitute professional architectural, engineering, electrical, plumbing, or construction advice.

Any installation, assembly, or maintenance activity depicted in our videos or other content is shown for general illustration only. It is not an instruction to perform that work yourself, and it may not reflect the requirements of your specific model, site, or jurisdiction. Do not attempt to replicate any electrical, plumbing, gas, or structural work shown in our content.

Topture assumes no liability for any structural failures, code violations, permit issues, injuries, or damages resulting from your reliance on our educational content, videos, or consultations.

11. Shipping, Freight Delivery, and Damage Inspection

Delivery, freight handling, curbside terms, liftgate availability, unloading responsibilities, and the shipping damage claims process are governed in full by our Shipping Policy and, for damaged or defective goods returns, our Refund Policy. Please read the Shipping Policy before your delivery date. This section highlights only the points that most often affect a warranty or damage claim.

Standard freight delivery is curbside, and you must inspect before you sign. (White-glove delivery and installation is available on select saunas — see the Shipping Policy.) At delivery, verify the piece count, inspect the crate, pallet, and packaging in the driver's presence, photograph any damage before signing, and note all damage in writing on the delivery receipt or bill of lading before signing it. Where nothing appears damaged, sign with the notation "SUBJECT TO INSPECTION" — this preserves your ability to claim for damage discovered later. Signing a clean delivery receipt without any notation can severely limit or eliminate your ability to recover for freight damage.

All damage — including concealed damage found after opening the packaging — must be reported to us within 24 hours of delivery, with photographs, at contact@topture.com. Claims reported after that window may be denied. Retain all original packaging and crating until the claim is resolved.

Delivery timelines, transit times, and estimated ship dates are estimates provided by manufacturers and carriers. They are not guaranteed, and are subject to stock availability, carrier scheduling, weather, and other factors outside our control. Topture is not liable for delays in shipment or delivery, or for any costs you incur in reliance on an estimated delivery date — including electrician scheduling, contractor bookings, or event planning. Do not schedule installation labor until your unit has been delivered and inspected.

12. Returns, Cancellations, and Financing

Returns, cancellations, refunds, restocking fees, and return shipping responsibilities are governed by our Refund Policy, which is incorporated into this policy by reference. Please review it before purchasing — it sets a return window, a restocking fee, and a list of non-returnable items. Custom and made-to-order products cannot be returned, and used, installed, or opened items are generally non-returnable.

Installing a product is treated as acceptance of it. Once a unit has been assembled or installed, your remedy for a defect is a warranty claim rather than a return.

Where financing or buy-now-pay-later options are offered at checkout, they are provided by independent third-party lenders. All financing is subject to that lender's approval, credit criteria, and terms. Topture is not the lender, does not make credit decisions, does not guarantee approval or any particular rate, and is not responsible for the terms of any financing agreement between you and the lender. Advertised promotional rates apply only to qualifying buyers and specific plan terms; review the lender's disclosures carefully before accepting.

13. Malfunctioning Equipment

If you observe any of the following signs of malfunction, immediately power down the unit at the breaker and discontinue use:

• Burning smell, smoke, or visible sparks
• Repeatedly tripping breakers or blowing fuses
• Unusual sounds, vibration, discoloration, or heat at electrical connections
• Any other sign of unsafe operation

Do not resume use until a licensed professional has inspected the equipment and cleared it for operation. Continued use of malfunctioning equipment voids the manufacturer's warranty and creates a serious risk of fire, electrocution, or personal injury.

14. Consumer Product Safety and Recalls

Topture makes commercially reasonable efforts to notify customers of recalls issued by the U.S. Consumer Product Safety Commission (CPSC) and of safety alerts issued by manufacturers for products we sell.

If you are notified of a recall or safety alert affecting a product you purchased, immediately cease use of the affected product, cooperate fully with the recall process, and follow all instructions provided by the manufacturer or the CPSC.

We encourage all customers to register their products with the manufacturer and to monitor the CPSC recall database at https://www.cpsc.gov/Recalls.

15. Warranty Remedies and Exclusion of Damages

This section states the damages exclusions that apply specifically to product warranty claims. It supplements and does not replace the general limitation of liability in our Terms of Service and our Disclaimer. In the event of any conflict, the Terms of Service control.

Your remedy for a defective product is limited to the remedy provided by the manufacturer under its warranty — typically repair, replacement parts, or replacement of the product, at the manufacturer's sole discretion.

To the fullest extent permitted by applicable law, neither Topture nor the manufacturer is responsible for labor, removal, reinstallation, transportation, crane or equipment rental, electrician or plumber charges, permit costs, loss of use, or any other incidental or consequential damages arising in connection with a warranty claim, unless the manufacturer's written warranty expressly provides otherwise.

Our total cumulative liability to you for all claims arising out of or related to a product purchase shall not exceed the purchase price you paid for the specific product giving rise to the claim.

These limitations do not apply to liability arising from our gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some of the above may not apply to you.

16. Changes to This Policy

We may update this policy from time to time to reflect changes in our products, practices, or legal requirements. The version in effect at the time of your purchase governs that purchase. The "Last Updated" date at the top of this page indicates when it was most recently revised.

17. Contact Us

If you have questions about warranty coverage, need to file a warranty claim, or have any other concerns, please contact us:

• Email: contact@topture.com
• Phone: (833) 419-1774
• Hours: Monday – Friday, 9:00 AM to 5:00 PM EST
• Address: 30 N Gould St, Ste N, Sheridan, WY 82801

We're glad to help with troubleshooting and with connecting you to the right manufacturer contact for a warranty claim.