Here are some of our most frequently asked questions. If, after reading these questions, your question hasn’t been answered, then visit our Contact Us page.
Choose Topture for a premier shopping experience: Enjoy free shipping on most items, no sales tax, and a best price guarantee, ensuring you always get the most value. Benefit from dedicated customer support, fast order processing, and secure transactions, complete with a full manufacturer's warranty on all products. Our commitment to hassle-free shopping and no-hassle returns means you can shop with confidence and peace of mind.
At Topture, we're committed to offering unbeatable prices on all our products. We strictly follow our brands' pricing guidelines to guarantee you the best deals. Found a lower price? Just email us at contact@topture.com with the competitor’s link. Upon verification, we’ll not only match but may beat the price, ensuring you always get the greatest value.
Yes, all products come with a manufacturer warranty.
For larger items, we provide an "In-Home Expert Assembly" service. This service is arranged after your item is delivered, as our delivery teams do not handle installations. We schedule the assembly with certified technicians to ensure a seamless experience. Additionally, purchases of Massage Chairs with the "White Glove Option" enjoy the convenience of simultaneous delivery and installation.
Boasting partnerships with over 100 manufacturers over various niches, we have the capability to procure products beyond our advertised range. Feel free to contact us for special requests at contact@topture.com or (833) 419-1774.
Upon placing your order, you will receive a confirmation email from contact@topture.com — please retain this email for your records. We will then proceed to prepare your order for shipping. For specific shipping times, please consult the information available on the product page.
We are located in Germany and do not charge sales tax. This alone can save you hundreds of dollars compared to ordering elsewhere.
Orders that have not yet been dispatched, can be changed. But please note that once your order is dispatched changing your order may not be possible. If this is the case, then please visit Returns for more information.
We do not sell spare parts, but we will always do our best to help you get your problem sorted. Please feel free to contact us with any queries and we will put you in touch with the manufacturer’s technical team.
We offer free Curbside Delivery to all 48 lower states (We do not ship to Puerto Rico, Hawaii or Alaska) as well as Canada for some products.
International Shipping:
Yes, we offer international shipping for many of our products. Customers outside the US can request a personalized shipping quote by contacting us. Please be aware that any applicable taxes or customs fees will be the responsibility of the customer. Note that some items may be subject to shipping restrictions.
Shipping to Hawaii, Alaska, and Puerto Rico:
We ship to Hawaii, Alaska, and Puerto Rico, although most items are subject to additional shipping fees. To obtain specific rates and prevent any restocking fees, please email us at contact@topture.com.
If your order is in stock, the following times apply:
Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.
Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.
Yes, for the majority of our items, you will receive a notification to arrange a convenient delivery date. However, for smaller items, direct scheduling may not be necessary and they will be delivered without prior contact.
Yes, for most of our larger items, you have the option to arrange a specific delivery date. When you are contacted to schedule delivery, you can select a date that best suits your convenience. However, for smaller items that don't require pre-scheduled delivery, this option may not be available.
Our items are delivered through external courier services, and for larger items, your presence or that of a designated individual is crucial. This is because a signature is required upon delivery, not just for receipt but also to inspect the item for any potential damage, which should be noted on the bill of lading. For smaller items, couriers may, at their discretion, leave the package in a secure location. Please note that if the delivery attempt is unsuccessful, especially for larger items, you might be subject to a re-delivery fee. We recommend coordinating with the courier if you foresee any issues being present on the scheduled delivery day.
Unfortunately, due to the average size and cost of our orders, this is not something we are able to do.
We recommend keeping your pallet for 14 days of receiving your item, in case the item you received needs to be returned. If you are happy with your purchase and do not need to return your item(s), please dispose of it correctly.
Once you receive your delivery, check the item(s) for any damage immediately. You must contact us within 24 hours of receiving your goods, by emailing us at contact@topture.com. We must receive photographic evidence of the damaged item(s). We will then provide further details and the required next steps in response. If you do not alert us within 24 hours of receiving your item(s) then we will not be able to refund or replace your item.
On receipt of your item(s), please check the delivery and ensure that you have received its full contents. If you notice any missing items or other problems, please contact our customer services team immediately at contact@topture.com.
You are allotted a 30-day return period from the date you receive your item. To accommodate any potential shipping delays, we advise initiating the return within the first 14 days. It's important to note that some products may have specific return restrictions, including shorter return periods or being non-returnable. For a successful return, items must be in new and unused condition, with all original packaging, and must be well cared for while in your possession. For comprehensive details on our return policies, including exceptions and guidelines, please visit our Returns Policy page. If you have any questions or need assistance, please contact us at contact@topture.com.
Once we have received your goods, please allow 5-7 days for us to process the return. We will then contact you either by phone or email to confirm that we have sent out a replacement or issued a refund. Please allow a further 5-7 days for your refund to be deposited into your bank account.
For more information, please visit our Returns Policy page, or alternatively please email our customer services team at contact@topture.com.
If you want to cancel your order email us immediately at contact@topture.com and quote your order number which you can find in your order confirmation email. Due to the speed we process your orders, there may be circumstances where we have already dispatched your item. If this is the case, you will be required to follow the returns procedure.
Unfortunately not. Please also be aware that for some products the return window is even shorter after which we can’t accept returns either.
This option is available for select products and will be clearly indicated on their respective product pages.
We are not liable to cover third-party costs, including shipping and installation costs. Once an item has been fitted, we are not able to issue a refund, and we recommend that you first contact your installer, before speaking to the manufacturer’s technical team.
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