FAQs

Choose by the experience you want:

• A traditional sauna gives the classic Finnish experience: high, dry heat, with steam whenever you pour water over the stones.
• An infrared sauna gives gentler, lower-temperature heat that warms you directly rather than heating the whole room, and it's ready sooner.
• A hybrid sauna gives you both in one cabin.

If you're unsure, our Sauna Finder narrows it down in a few questions, or call us and we'll talk it through.

Outdoor saunas (barrels, cabins, cubes and pods) need a level, solid base, planning for weather exposure, and an electrical run or a wood stove. Indoor saunas fit a spare room, basement or bathroom and usually need no foundation work. Send us your space and we'll tell you which models actually fit, including clearance for the door and the heater.

Size for how many people will use it at once, and check the exterior footprint against your space before you fall for a model. A larger room also needs a larger heater and more electrical capacity. Every product page lists capacity and dimensions, and we can compare models side by side for your exact space.

It depends on where you live. Outdoor structures and new electrical circuits often fall under local building and electrical codes. Check with your local building department before you order; we can send the manufacturer's specifications and manuals they may ask for.

Because a sauna is a major purchase, and choosing the wrong size, heater, electrical setup or delivery plan can become an expensive problem. We help you:

• choose the right model across the brands we carry;
• match the heater to your room and electrical service;
• buy through authorized manufacturer channels with the manufacturer's warranty;
• plan the freight delivery.

We stay available after checkout. See The Topture Standard.

We specialize in home saunas, sauna heaters, and heat-and-cold wellness: cold plunges, steam showers, hot tubs and red light therapy. If you're after a specific model in those categories that isn't on the site, contact us at contact@topture.com or (833) 419-1774 and we'll tell you honestly whether we can get it.

Heater output has to match the room's volume, and glass, stone or uninsulated walls need more power than the raw cubic footage suggests. Each heater's manufacturer publishes the room-volume range it's rated for. Our Sauna Heater Size Calculator and Wood Burning Heater Calculator give a starting point, and we'll confirm the match before you order.

It varies by model:

• Many infrared saunas run on a standard 120V circuit.
• Traditional electric heaters usually need a dedicated 240V circuit.

The exact breaker size, wire gauge and connection requirements are in the heater's installation manual, which we can send before you buy. Don't assume ground-fault (GFCI) protection is required or allowed on a heater circuit: some manufacturers, including Harvia, prohibit it. A licensed electrician should do the hookup.

Many outdoor saunas can take a wood-burning stove as well as an electric heater. Wood stoves need a chimney kit, floor protection and the manufacturer's clearances, and you should check local codes and your insurer. Product pages note which stove kits fit which saunas.

Most sauna kits are designed for owner assembly, following the manufacturer's step-by-step manual; larger outdoor models are a bigger job, and the electrical connection should always be done by a licensed electrician. If you'd rather not build it yourself, our Installer Database lists independent installers. They are independent businesses, so confirm their services and pricing directly. Delivery carriers do not assemble or install.

Yes. Installation manuals, clearances, heater requirements and electrical information are available for the models we carry. Ask and we'll send what your contractor or electrician needs.

Yes. Many replacement parts and accessories are listed on the site. If you need something that isn't, send us your model and the issue and we'll work with the manufacturer to find the part or the fix.

Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay and Amazon Pay.

Yes, through Shop Pay Installments at checkout. Eligible U.S. customers can use it on purchases from $35 to $30,000. Depending on the purchase amount and eligibility, options may include interest-free biweekly payments or monthly financing over 3–24 months at 0–36% APR. Available plans are shown at checkout.

Details are on our Financing page.

See our HSA/FSA page for how eligibility works.

Since we are located in Wyoming, we only charge sales tax for orders shipped to Wyoming. This can save you hundreds of dollars compared to ordering from other places.

You'll receive a confirmation email from contact@topture.com; please keep it for your records. We then place your order with the warehouse. Most in-stock orders ship within 2–7 business days; custom and made-to-order models take longer, and each product page shows its lead time. You'll receive tracking information once it ships.

Orders that haven't shipped can usually be changed. Contact us as soon as possible with your order number. Once an order has shipped it can't be changed, and you'd need to follow the returns process.

Email contact@topture.com or call (833) 419-1774 as soon as possible with your order number. Orders can be cancelled any time before they ship. If payment has already been processed, the non-refundable payment processing fee (typically 2–5%) is deducted from the refund. Once an order has shipped it can't be cancelled and is handled as a return.

Orders over $200 ship free within the continental United States. Orders under $200 carry a small shipping fee. Two exceptions apply:

• SaunaLife and ThermaSol products carry a freight charge at any order value.
• Sauna stones ordered without a heater ship at $60 per box because of their weight.

Every charge is shown at checkout before you pay.

We deliver throughout the 48 contiguous states, with curbside freight delivery for large items. Free shipping and standard rates apply there only. Alaska, Hawaii, Puerto Rico and other U.S. islands are quoted separately, depending on the brand and model. We can't ship freight or oversized items to P.O. boxes.

For many products, yes, including to Canada, by custom quote. Email contact@topture.com with the product and your address before you order; availability and cost depend on the brand and model. Any duties, taxes and customs fees are your responsibility.

If your order is in stock, most orders ship within 2–7 business days of purchase. Transit time then depends on the distance from the warehouse and, for freight, on booking a delivery appointment. Custom and made-to-order products take longer; each product page shows its approximate lead time. Delivery dates are estimates, so don't book installation labor until your order has arrived and been inspected.

For freight deliveries, yes. When your shipment reaches the local terminal, the freight company calls or texts the phone number on your order to schedule an appointment. Smaller parcel shipments (heaters, accessories, parts) are usually delivered by UPS or FedEx without a scheduled appointment.

For freight, you choose from the appointment slots the carrier offers when they contact you. Please schedule promptly, because shipments waiting at the terminal can incur storage fees. Parcel deliveries can't be scheduled.

For freight, someone needs to be there: the shipment must be inspected and the Bill of Lading signed at delivery. A missed appointment can mean re-delivery and storage fees. For smaller parcels, the courier may leave the package in a safe place at their discretion.

Unfortunately, due to the average size and cost of our orders, this is not something we are able to do.

Inspect the outside of the shipment before you sign:

• Write any visible damage specifically on the Bill of Lading.
• If nothing looks wrong, sign "subject to inspection".
• Photograph everything, including the signed Bill of Lading.

Don't refuse a delivery for minor packaging damage or a replaceable part; note it, accept it, and we'll sort it out. Standard freight delivery is curbside, and oversized models (crates over 92 inches, 800–1,600 lbs) can't use a liftgate, so have help or equipment ready. See our Delivery Guide.

Note any visible damage on the Bill of Lading before signing, then email contact@topture.com within 24 hours of delivery with your order number and photos of the damage and packaging. The same 24-hour window applies to damage you find after unpacking. Shipments are insured and we handle the carrier claim with you; most issues are resolved with replacement parts. Claims reported late, or without damage noted on the Bill of Lading, may be denied by the carrier.

Check your delivery against the order as soon as it arrives. Report missing items within 48 hours of delivery to contact@topture.com, with your order number, a list of what's missing, and photos of the outer packaging and shipping labels.

Keep all boxes, crating, packaging and pallets until any damage claim is resolved and your 30-day return window has closed. Returns of LTL freight shipments must use the original pallet and materials. After that, please dispose of them responsibly.

Pickup isn't offered as standard, because orders ship from manufacturer and distributor warehouses. Where access to your address is limited, we can often arrange for you to meet the carrier at an alternate location or collect the shipment from the carrier's local terminal.

Request your return within 30 days of delivery by emailing contact@topture.com with your order number, the reason, and photos. The item doesn't need to be back with us by day 30, but the request must be made in that window. Items must be new, unused, complete and in original packaging, and nothing should be sent back without a Return Authorization (RA) number. Eligible returns carry a restocking fee of at least 25%. Return shipping is your responsibility, and original shipping charges aren't refunded (for items that shipped free, our actual freight cost is deducted). Custom, made-to-order and Final Sale items can't be returned. Full details are in our Refund Policy.

Once your return arrives, allow up to 10 business days for inspection and processing. Approved refunds go to your original payment method, less applicable fees, and your bank or card issuer may take a further 5–10 business days to show the funds.

Unfortunately, no. We can't accept a return request made more than 30 days after delivery, even if the item is unused and unopened.

Yes. Every product is covered by its manufacturer's warranty. Terms vary by brand and model, and we'll send the exact warranty document for any product on request. If something goes wrong, contact us first: we help troubleshoot and coordinate the claim with the manufacturer. A defect found after installation is a warranty matter, not a return.

No. Costs from third parties aren't covered. That includes electricians, contractors, installation labor, equipment rental, permits, and import duties or customs fees. Shipping charges shown at checkout are part of your order.