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SaunaLife 6 Person 7' Long Barrel Sauna | Ergo Model E8

SKU SL-MODELE8
Save $947.50 Save $797.50
Original price $6,487.50
Original price $6,487.50 - Original price $7,737.50
Original price $6,487.50
Current price $5,690.00
$5,690.00 - $6,790.00
Current price $5,690.00
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SaunaLife 6 Person 7' Long Barrel Sauna | Ergo Model E8


SaunaLife 6 Person 7' Long Barrel Sauna | Ergo Model E8

The SaunaLife ERGO-Series Outdoor sauna barrels were designed and engineered by sauna enthusiasts to be the most comfortable, durable, and attractive barrel saunas you can buy.   

Ergonomics – Barrel Sauna Comfort  

Bathing comfort cannot be overlooked when investing in an outdoor sauna barrel. The diameter of the barrel and the bench/backrest configuration must be considered. Barrels with a small diameter may be priced lower (less materials), but the tradeoffs are door height, bench comfort, and headroom. Smaller diameter barrels have a tighter arc which can create seating posture challenges, impact standing upright, and require one to duck upon entry and exit. ERGO Series Sauna Barrels benefit from a 6’5” interior height. Due to its large diameter, benches can be ergonomically contoured and formfitting. The generous barrel arc can support an expansive and arched backrest for true lumbar support. Touch and feel were not ignored when selecting the knot-free, silky-smooth grade-A Thermo-Aspen seating material designed to hug most any body size.   

Durability – A lifetime of outdoor bathing pleasure   

Did you know that Thermo-Spruce lasts up to 2X longer than Cedar wood? Every SaunaLife barrel begins with industry-leading 1.65” thick full-length staves that encapsulate the sauna and provide exceptional thermal resistance (R-value). This chemical-free, eco-friendly wood is dimensionally stable and ideally suited for outdoor saunas. We even build showers out of it! Wood thickness is the theme in the SaunaLife ERGO Series and provides bathers with ergonomically crafted benches and backrests from Thermo-Aspen (1.1” thick and 3-1/2” wide) nearly 50% thicker than most.   

Ingenuity - Engineered to exceed expectations  

Don’t let the simple design and installation process fool you, the ERGO-Series is jam-packed with barrel sauna innovation. Go ahead and splash the water, these beautiful outdoor spaces are built to thrive with water! It begins with industry-leading 1-7/8” wide and 1/8” thick stainless steel barrel bands that compress the massive staves and create your wellness retreat. Then, a watertight DIY shingle kit (a necessity for every barrel sauna) with side-mounted drip edges provides exceptional rainwater management. Inside the barrels are dual floor drains. One is purposefully placed under the sauna heater for your water-tossing pleasure. A second drain is near the door, where cold plunge or pool water may collect. Should this barrel shift out of level, these dual floor drains have you covered.  

Illumination – Inside and out 

Illuminating your barrel showcases the beauty of the wood and enhances your sauna experience. Only low-voltage and waterproof LED lighting will do. SaunaLife provides a superior white LED lighting system that is Wi-Fi app-based and allows one to set the ideal scene prior to entering the sauna. A hand-held remote control is also provided for on/off/dim operation. SaunaLife’s white LED fixture is heat and water certified (IP67) and is dotless so it provides an enchanting, even glow. Expandable up to four white fixtures, explore the available E Sconce+ Package which provides two striking out-door LED wall sconces and a secondary interior LED lightbar for ideal outdoor sauna ambiance. For the ultimate backyard sauna party attraction, consider adding E MOOD Lighting Package for both the inspirational and relaxing visual effects that an infinite range of color affords.   

Beauty – A compliment to most any outdoor oasis   

SaunaLife sources the highest quality Nordic Spruce and dries it to a rich golden color that accentuates its distinctive grain and rustic tight-knot charm. The barrel interior benefits from ergonomically designed benches and backrests of ultra-smooth Thermo-Aspen, a grade-A wood species that is rich in color, and free from knots. A complimentary bottle of paraffin oil, a natural wax, is provided to enrich and preserve the interior luster. 

The MODEL E8 home sauna is designed by SaunaLife and precision-crafted in Northern Europe where sauna bathing is a healthy part of everyday life. Enjoy a lifetime of wellness in your own backyard and Live the SaunaLife! 

SaunaLife barrel sauna kits are designed to be the most comfortable, durable, and attractive barrel saunas you can buy.  They are constructed of the highest quality Nordic Spruce and have ergonomically designed, ultra-smooth Thermo-Aspen benches and backrests.  They feature a white LED lighting system that is Wi-Fi app-based and allows one to set the ideal scene prior to entering the sauna.  A shingled roof is included to protect it from the elements.

Features:

  • Capacity of 6 persons (213 cu ft)
  • Thermo-Spruce barrel & cradles (lasts up to 2X longer than Cedar)
  • Contoured Thermo-Aspen benches for comfortable seating
  • Industry-leading wall, bench, and backrest material thicknesses
  • Superior thermal resistance (R-value)
  • Spacious 6’5” interior height
  • Black shingle roof kit for weather-tight installation
  • White LED Light Bar System with Wi-Fi App & remote control
  • Dual floor drains for effective water elimination
  • Tempered bronze glass (5/16” thick)
  • Heavy-duty stainless steel barrel bands (1-7/8” wide x 1/8” thick)
  • Sauna heater guard
  • Intake and exhaust air vents
  • DIY kit for simple installation (1-day, 2-persons)
  • Handcrafted in Northern Europe 
  • Lifetime Limited Warranty

Specifications:

  • Exterior Dimensions: 7'3" Length x 6'9" Diameter
  • Interior Dimensions: 6'7" Length x 6'5" Diameter (213 cu ft)
  • Bench Depth: 17.8"
  • Barrel Stave Thickness: 1.65"
  • Bench Thickness: 1.1"
  • Glass Thickness: 5/16"
  • Weight: 1,345 lbs

Included:

  • Staves, Benches & Cradles 
  • Tempered bronze glass door
  • Stainless steel barrel bands
  • Black roof shingle kit
  • Spruce fascia boards
  • Air intake and exhaust vents
  • White LED light bar w/ wifi & remote control (expandable to 4 LED lights)
  • Extra staves (2)
  • Fastener kit
  • Paraffin oil, 16.9 oz bottle (500ml)
  • Installation instructions

Add-Ons:

  • Flat Floor
  • Heater
  • Lighting Upgrades
  • Harvia KIP 8kW Electric Heater Package w/ Built-In Controller and Stones - 

The most popular electric heater for this sauna. Electric Heaters are the most convenient.  Just set and forget.  They hold a consistent temperature and use no more energy than your clothes dryer or oven.  It draws 33 amps @ 240V and requires 8 gauge wiring on a dedicated 50 amp circuit.

  • Harvia KIP 8kW Electric Heater Package w/ Digital Controller and Wifi and Stones - 

A fan favorite for those who want to heat up their sauna from their phone. It also draws 33 amps @ 240V and requires 8 gauge wiring on a dedicated 50 amp circuit.


  • HUUM DROP 7.5kW Electric Heater w/ UKU Wifi Controller and Stones -

DROP heater is inspired by the purest element in nature – a water drop. But DROP isn’t only about the looks. This compact wall-mounted heater can actually fit up to 122 pounds of stones, exceeding most wood-burning stoves and guaranteeing long-lasting steam. It gets up to 220℉ so is a great choice for people who want their sauna to be HOT. It draws 31.25 amps @ 240V and requires 8 gauge wiring on a dedicated 40 amp circuit.

 


  • Harvia M3 Wood Burning Stove Kit w/ Chimney and Floor Protection and Stones -

Wood-burning heaters are a great option if you have access to firewood & want to avoid running electrical to the sauna. The even heat and efficient air circulation guarantee an enjoyable sauna session. This woodburning heater kit comes with steel protective bedding and a chimney out the roof so you have everything needed to properly set it up.

  • HUUM HIVE HEAT Wood Burning Stove Kit w/ Chimney and Floor Protection and Stones -

This beautiful wood-burning heater is builtin estonia and is a great option if you have access to firewood & want to avoid running electrical to the sauna. It has a unique structure where fresh air is conducted into the burning process from above to create a strong flame. This woodburning heater kit comes with steel protective bedding and a chimney out the roof so you have everything needed to properly set it up.


  • Other Heaters -
We offer all of the major heater brands, so if you are looking for something specific let us know and we'll help you spec one out. Most 8kW electric, 9kW electric, or wood-burning sauna heaters in our store will work so if you find an alternative you prefer feel free to switch it out.

Cancellations & Refunds:

Topture prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom-made orders). 

Call 1-833-419-1774 or email contact@topture.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com.

No Shipping outside the lower 48 in the USA.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-833-419-1774, the chat in the bottom right, or email contact@topture.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Chicago Brick Oven Etc.).

These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.

The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical for ensuring timely delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or if the entered address is not reachable by a semi.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Topture's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Shipping Method

The weight or size of this product requires truck delivery by special appointment (LTL), on an oversized pallet.

The driver is responsible for curbside delivery only and will lower the items to ground level. The customer is responsible for transporting the contents into the home or facility.

Prior to shipping this product, we contact you to share shipment details and discuss any extenuating delivery circumstances that may complicate or cause additional delivery expenses.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 2 days, that is not a warranty claim.

Contact contact@topture.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

11 Reasons to Choose Topture

1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!

Frequently Asked Questions

Where do you deliver to?

We offer free Curbside Delivery to all 48 lower states and for some products even Canada.

Do you ship internationally?

International Shipping

Yes, we offer international shipping for many of our products. Customers outside the US can request a personalized shipping quote by contacting us. Please be aware that any applicable taxes or customs fees will be the responsibility of the customer. Note that some items may be subject to shipping restrictions.

Shipping to Hawaii, Alaska, and Puerto Rico

We ship to Hawaii, Alaska, and Puerto Rico, although most items are subject to additional shipping fees. To obtain specific rates and prevent any restocking fees, please email us at contact@topture.com.

How long will it take for my items to arrive?

If your order is in stock, the following times apply:

Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

For Pre-Order items you can find the expected back in stock date on the product page

Is there a warranty?

Yes, all products come with a manufacturer warranty.

Do you have a showroom?

We don’t have a showroom, which means we can bring you the lowest prices as we don’t need to worry about any extra costs!

Do you offer a price-matching service?

Yes, we do. To request a price match, email us a link to where you've found the lower price, including their shipping and tax.

More questions? See our full FAQ

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SaunaLife 6 Person 7' Long Barrel Sauna | Ergo Model E8

The SaunaLife ERGO-Series Outdoor sauna barrels were designed and engineered by sauna enthusiasts to be the most comfortable, durable, and attractive barrel saunas you can buy.   

Ergonomics – Barrel Sauna Comfort  

Bathing comfort cannot be overlooked when investing in an outdoor sauna barrel. The diameter of the barrel and the bench/backrest configuration must be considered. Barrels with a small diameter may be priced lower (less materials), but the tradeoffs are door height, bench comfort, and headroom. Smaller diameter barrels have a tighter arc which can create seating posture challenges, impact standing upright, and require one to duck upon entry and exit. ERGO Series Sauna Barrels benefit from a 6’5” interior height. Due to its large diameter, benches can be ergonomically contoured and formfitting. The generous barrel arc can support an expansive and arched backrest for true lumbar support. Touch and feel were not ignored when selecting the knot-free, silky-smooth grade-A Thermo-Aspen seating material designed to hug most any body size.   

Durability – A lifetime of outdoor bathing pleasure   

Did you know that Thermo-Spruce lasts up to 2X longer than Cedar wood? Every SaunaLife barrel begins with industry-leading 1.65” thick full-length staves that encapsulate the sauna and provide exceptional thermal resistance (R-value). This chemical-free, eco-friendly wood is dimensionally stable and ideally suited for outdoor saunas. We even build showers out of it! Wood thickness is the theme in the SaunaLife ERGO Series and provides bathers with ergonomically crafted benches and backrests from Thermo-Aspen (1.1” thick and 3-1/2” wide) nearly 50% thicker than most.   

Ingenuity - Engineered to exceed expectations  

Don’t let the simple design and installation process fool you, the ERGO-Series is jam-packed with barrel sauna innovation. Go ahead and splash the water, these beautiful outdoor spaces are built to thrive with water! It begins with industry-leading 1-7/8” wide and 1/8” thick stainless steel barrel bands that compress the massive staves and create your wellness retreat. Then, a watertight DIY shingle kit (a necessity for every barrel sauna) with side-mounted drip edges provides exceptional rainwater management. Inside the barrels are dual floor drains. One is purposefully placed under the sauna heater for your water-tossing pleasure. A second drain is near the door, where cold plunge or pool water may collect. Should this barrel shift out of level, these dual floor drains have you covered.  

Illumination – Inside and out 

Illuminating your barrel showcases the beauty of the wood and enhances your sauna experience. Only low-voltage and waterproof LED lighting will do. SaunaLife provides a superior white LED lighting system that is Wi-Fi app-based and allows one to set the ideal scene prior to entering the sauna. A hand-held remote control is also provided for on/off/dim operation. SaunaLife’s white LED fixture is heat and water certified (IP67) and is dotless so it provides an enchanting, even glow. Expandable up to four white fixtures, explore the available E Sconce+ Package which provides two striking out-door LED wall sconces and a secondary interior LED lightbar for ideal outdoor sauna ambiance. For the ultimate backyard sauna party attraction, consider adding E MOOD Lighting Package for both the inspirational and relaxing visual effects that an infinite range of color affords.   

Beauty – A compliment to most any outdoor oasis   

SaunaLife sources the highest quality Nordic Spruce and dries it to a rich golden color that accentuates its distinctive grain and rustic tight-knot charm. The barrel interior benefits from ergonomically designed benches and backrests of ultra-smooth Thermo-Aspen, a grade-A wood species that is rich in color, and free from knots. A complimentary bottle of paraffin oil, a natural wax, is provided to enrich and preserve the interior luster. 

The MODEL E8 home sauna is designed by SaunaLife and precision-crafted in Northern Europe where sauna bathing is a healthy part of everyday life. Enjoy a lifetime of wellness in your own backyard and Live the SaunaLife! 

SaunaLife barrel sauna kits are designed to be the most comfortable, durable, and attractive barrel saunas you can buy.  They are constructed of the highest quality Nordic Spruce and have ergonomically designed, ultra-smooth Thermo-Aspen benches and backrests.  They feature a white LED lighting system that is Wi-Fi app-based and allows one to set the ideal scene prior to entering the sauna.  A shingled roof is included to protect it from the elements.

Features:

  • Capacity of 6 persons (213 cu ft)
  • Thermo-Spruce barrel & cradles (lasts up to 2X longer than Cedar)
  • Contoured Thermo-Aspen benches for comfortable seating
  • Industry-leading wall, bench, and backrest material thicknesses
  • Superior thermal resistance (R-value)
  • Spacious 6’5” interior height
  • Black shingle roof kit for weather-tight installation
  • White LED Light Bar System with Wi-Fi App & remote control
  • Dual floor drains for effective water elimination
  • Tempered bronze glass (5/16” thick)
  • Heavy-duty stainless steel barrel bands (1-7/8” wide x 1/8” thick)
  • Sauna heater guard
  • Intake and exhaust air vents
  • DIY kit for simple installation (1-day, 2-persons)
  • Handcrafted in Northern Europe 
  • Lifetime Limited Warranty

Specifications:

  • Exterior Dimensions: 7'3" Length x 6'9" Diameter
  • Interior Dimensions: 6'7" Length x 6'5" Diameter (213 cu ft)
  • Bench Depth: 17.8"
  • Barrel Stave Thickness: 1.65"
  • Bench Thickness: 1.1"
  • Glass Thickness: 5/16"
  • Weight: 1,345 lbs

Included:

  • Staves, Benches & Cradles 
  • Tempered bronze glass door
  • Stainless steel barrel bands
  • Black roof shingle kit
  • Spruce fascia boards
  • Air intake and exhaust vents
  • White LED light bar w/ wifi & remote control (expandable to 4 LED lights)
  • Extra staves (2)
  • Fastener kit
  • Paraffin oil, 16.9 oz bottle (500ml)
  • Installation instructions

Add-Ons:

  • Flat Floor
  • Heater
  • Lighting Upgrades
  • Harvia KIP 8kW Electric Heater Package w/ Built-In Controller and Stones - 

The most popular electric heater for this sauna. Electric Heaters are the most convenient.  Just set and forget.  They hold a consistent temperature and use no more energy than your clothes dryer or oven.  It draws 33 amps @ 240V and requires 8 gauge wiring on a dedicated 50 amp circuit.

  • Harvia KIP 8kW Electric Heater Package w/ Digital Controller and Wifi and Stones - 

A fan favorite for those who want to heat up their sauna from their phone. It also draws 33 amps @ 240V and requires 8 gauge wiring on a dedicated 50 amp circuit.


  • HUUM DROP 7.5kW Electric Heater w/ UKU Wifi Controller and Stones -

DROP heater is inspired by the purest element in nature – a water drop. But DROP isn’t only about the looks. This compact wall-mounted heater can actually fit up to 122 pounds of stones, exceeding most wood-burning stoves and guaranteeing long-lasting steam. It gets up to 220℉ so is a great choice for people who want their sauna to be HOT. It draws 31.25 amps @ 240V and requires 8 gauge wiring on a dedicated 40 amp circuit.

 


  • Harvia M3 Wood Burning Stove Kit w/ Chimney and Floor Protection and Stones -

Wood-burning heaters are a great option if you have access to firewood & want to avoid running electrical to the sauna. The even heat and efficient air circulation guarantee an enjoyable sauna session. This woodburning heater kit comes with steel protective bedding and a chimney out the roof so you have everything needed to properly set it up.

  • HUUM HIVE HEAT Wood Burning Stove Kit w/ Chimney and Floor Protection and Stones -

This beautiful wood-burning heater is builtin estonia and is a great option if you have access to firewood & want to avoid running electrical to the sauna. It has a unique structure where fresh air is conducted into the burning process from above to create a strong flame. This woodburning heater kit comes with steel protective bedding and a chimney out the roof so you have everything needed to properly set it up.


  • Other Heaters -
We offer all of the major heater brands, so if you are looking for something specific let us know and we'll help you spec one out. Most 8kW electric, 9kW electric, or wood-burning sauna heaters in our store will work so if you find an alternative you prefer feel free to switch it out.

Cancellations & Refunds:

Topture prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom-made orders). 

Call 1-833-419-1774 or email contact@topture.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com.

No Shipping outside the lower 48 in the USA.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-833-419-1774, the chat in the bottom right, or email contact@topture.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Chicago Brick Oven Etc.).

These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.

The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical for ensuring timely delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or if the entered address is not reachable by a semi.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Topture's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Shipping Method

The weight or size of this product requires truck delivery by special appointment (LTL), on an oversized pallet.

The driver is responsible for curbside delivery only and will lower the items to ground level. The customer is responsible for transporting the contents into the home or facility.

Prior to shipping this product, we contact you to share shipment details and discuss any extenuating delivery circumstances that may complicate or cause additional delivery expenses.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 2 days, that is not a warranty claim.

Contact contact@topture.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

11 Reasons to Choose Topture

1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!