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Full Freight Insurance
Lifetime Expert Support
458+ 5-Star Reviews

Finnmark SoulCold™ Cold & Hot Plunge Tub | Stainless Steel

Current price $9,320
$9,320 - $9,320
Current price $9,320
Original price $11,650
Save $2,330
Original price $11,650 - Original price $11,650
Original price $11,650
+ Free Shipping Free Delivery within the Continental US
  • Cold plunge to 34°F or hot soak to 108°F — true contrast therapy in one tub
  • 304 stainless steel + Canadian cedar for durability and luxury
  • Plug-and-play 110–120V with Wi-Fi app & touchscreen control

Add Ons

Finnmark SoulCold™ Cold & Hot Plunge Tub | Stainless Steel $9,320
Free shipping (contiguous US) FREE
Total $9,320
  • Secure checkout
  • 30-day guarantee
  • Authorized retailer · full warranty
  • Amazon
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa
Currently unavailable — no restock date yet

See What People Are Saying…

“This has completely transformed my workspace. The natural light is a game changer!”

Lisa R.
Verified owner

“Built it in a weekend with my brother. Glass front is the move — feels like a real room, not a closet.”

Mark T.
Verified owner

“I love the design and how easy it was to set up. Highly recommend for any home owner.”

James K.
Verified owner
Description

Why choose between ice and heat? The Finnmark SoulCold™ brings true contrast therapy home: a bracing cold plunge down to 34°F and a penetrating hot soak up to 108°F, all in one tub. Finnmark Designs — long known for its full-spectrum infrared saunas — built the SoulCold around a 304 stainless steel shell, the gold standard for durability, corrosion resistance, and temperature retention, wrapped in a luxury Canadian Western Red Cedar skirt with an ergonomic cedar backrest. The powerful chiller/heater plugs into a standard 110–120V outlet, runs quietly, and is controlled from the on-unit LCD touchscreen or the iOS/Android app. An integrated ozone generator and dual filtration keep the 180-gallon tub hygienic for daily home use or commercial duty, and the included marine-grade insulated cover locks in temperature between sessions.

Features
  • Contrast therapy in one tub — cold plunges to 34°F, hot soaks to 108°F (4.45 kW cooling / 4.36 kW heating)
  • 304 stainless steel shell — superior temperature retention, non-porous and hygienic; no cheap acrylics
  • Canadian Western Red Cedar skirt + ergonomic cedar backrest for comfortable full-body immersion
  • Wi-Fi app + LCD touchscreen control — set temperature from anywhere (iOS & Android)
  • Integrated ozone generator & 20-micron filtration for clean, clear water
  • Plug-and-play 110–120V with GFCI power cord — no special wiring
  • Quiet operation engineered for home gyms, patios, and commercial spas
  • Spacious 1-person, 180-gallon tub: 79.8″W × 35″D × 30″H
What's Included
  • SoulCold™ plunge tub + marine-grade insulated cover
  • Chiller/heater unit with water hose lines
  • 5″ filter assembly + 5″ filters (with main & secondary filter wrenches, secondary filter screen)
  • LED remote
  • Installation & operation manual
  • 1-Year Limited Warranty (consumer use)
Specifications
  • Water capacity: 180 gal · Seating: 1 person
  • Temperature range: 34–108°F (1–42°C)
  • Shell: 304 stainless steel · Skirt: Canadian Cedar
  • Electrical: 110–120V~/60Hz, GFCI power supply cord & plug
  • Chiller: 4.45 kW cooling / 4.36 kW heating, R410A, ozone disinfection, external filter
  • Circulation pump: 88W DC motor
  • Tub dimensions: 79.8″W × 35″D × 30″H · 460 lbs dry / 1,650 lbs filled
  • Chiller dimensions: 21.3″W × 15.4″D × 25″H · 103 lbs
Warranty

Backed by a 1-Year Limited Warranty (consumer use).

Why Finnmark?

Shopping for an infrared sauna can feel overwhelming. We get it.

Let's be honest, you can spend hours scrolling through websites and still be left wondering which sauna is actually right for you. It's easy to get lost in a sea of technical jargon and competing claims.

That’s why we put this guide together. Below are the core reasons Finnmark stands apart, not just in quality, but in the results and peace of mind you get. Here’s what makes the difference.


The Finnmark Difference: 7 Core Principles

Instead of a long, confusing list, it really boils down to these key commitments.

  1. True Therapeutic Heat (Up to 170°F). This is a big one. Much of the clinical research on sauna benefits is done at temperatures higher than what most home saunas can reach. While many brands top out around 145°F, Finnmark saunas are engineered to reach a powerful 170°F, ensuring you get the full therapeutic experience.
  2. Advanced Full-Spectrum Heating. Finnmark is one of the only brands that combines long-wave Carbon and high-output Ceramic heaters. Think of it as getting two types of therapy at once: the deep, penetrating heat targets your core while the surrounding heat provides a gentle, 360-degree immersion. No cold spots, just total-body wellness.
  3. Ultra-Low EMF Radiation (All 4 Types). You're using a sauna for your health, so it should be a clean experience. Finnmark saunas feature low-emitting heaters and upgraded, shielded electrical components to minimize all four types of radiation (EMF, ELF, EMI, and RF) for the lowest possible exposure.
  4. Premium, Non-Toxic Materials. The interior is beautiful, antimicrobial Canadian Cedar that resists mold and won't off-gas chemicals. The power supplies and internal wiring are all upgraded to last 12-15 years, not the typical 5-7, ensuring your sauna is a lasting investment.
  5. A Warranty You Can Actually Trust. In the U.S., a "lifetime" warranty is legally considered 7 years. Finnmark offers a straightforward, comprehensive 10-year warranty on the entire sauna. Plus, their Spectrum Plus™ heaters are backed by an unconditional lifetime warranty—that's how confident they are.
  6. Certified Safe and Ethically Sourced. With more third-party safety certifications (ETL, CE, UL) than nearly any other brand, you can relax with peace of mind. The wood is also sourced from a Forest Stewardship Council (FSC) approved mill, ensuring it's harvested responsibly.
  7. Decades of Manufacturing Experience. These saunas are built in a dedicated sauna factory—not a generic furniture factory. That means every unit is crafted by experts with decades of specialized experience.

What Doctors and Customers Are Saying

You don't have to take our word for it. Here's what medical experts and people who use their Finnmark sauna every day have to say.

An Investment Towards Optimal Health

Dr. Steve Masley

“Heating your core temperature is a powerful tool to enhance your health. It protects your heart, burns calories, and helps you sweat away toxins. INFRARED heat is the most comfortable way to accomplish this. I love using my own sauna and believe it is an excellent investment towards optimal health.”

—Steven Masley, MD, FAHA, FACN, CNS

Favorite Health Tool

“Infrared sauna is my FAVORITE health tool. Everyone who gets one LOVES IT. Just sweat it out. There is nothing more powerful for detoxifying your body and stimulating your immune system!”

—Hyla Cass, MD

Dr. Hyla Cass

People Love Their Finnmark Sauna

“Just three sessions a week for three months and my chronic neck pain is finally gone. I can say without a doubt that regular infrared sauna therapy was the best investment I’ve made for my health and the health of my family.” —Kelly R.

“I have enjoyed my sauna more than I ever dreamed I would. It doesn’t take up much space... Because it is in my home, it is convenient and easy to use, and I can use it every day.” —Linda M.

“I use this sauna every night and love the improvement in my sleep. Because it takes away inflammation that can occur from running, I am able to work out the next day consistently without achy joints.” —Claudia S.


Your Daily Ritual for Wellness

A sauna session engages your body’s natural ability to heal and restore itself. Regular use can be a powerful tool to help you:

  • Soothe sore muscles and joints
  • Support detoxification through a deep, healthy sweat
  • Promote relaxation and help manage daily stress
  • Support cardiovascular health and circulation
  • Leave your skin feeling refreshed and glowing
  • Create a peaceful space for mental clarity

Explore the Finnmark Designs Collection

Find the perfect sauna for your space and wellness goals.

1-Person Full Spectrum

  • Perfect for small spaces. Plugs into a standard home outlet!
  • Exterior: 37”W x 38”D x 78”H

2-Person "Hybrid 2.0" Full Spectrum

  • Ideal for couples or those wanting more room. Plugs into a standard home outlet!
  • Exterior: 48”W x 44”D x 78”H

3-4 Person Full Spectrum

  • Great for families or socializing. Requires a 230v 15a outlet.
  • Exterior: 71.4”W x 45.75”D x 78”H

"Trinity" Infrared & Steam Combo

  • The ultimate experience with both infrared heaters and a traditional Harvia steam heater.
  • Exterior: 48.8”W x 48.8”D x 83”H
Warranty

Shipping & Returns

FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

Lead Time - 3-7 Business Days Depending on Product
 - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time
 - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

Our Shipping Partners: FedEx, UPS, Freight Club (among others)


We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. 
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or not reachable by an 18-wheeler for heavy items without making an indication of that at the point of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

Your Own Plunge Ritual, in 3 Simple Steps

You don't need a contractor or six months of forum research.

Set it up
Step 1

Set it up

Place it on a level pad, fill it, and you're plunging the same day.

Two minutes is plenty
Step 2

Two minutes is plenty

Cold immersion triggers the recovery response in 2-3 minutes — no marathon sessions required to feel the benefit.

Make It a Ritual
Step 3

Make It a Ritual

The first few plunges tend to set the rhythm — it becomes a habit, not an expensive ice bucket.

California Proposition 65 Warning: This product can expose you to chemicals which are known to the State of California to cause cancer and/or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

REAL HOMES. REAL REVIEWS.

See What Sauna Owners Are Saying…

Rated 4.9/5 based on 458+ happy owners

We thought about buying a sauna for years and finally did. We absolutely love it, especially in the winter. It’s incredibly easy to assemble with two people the whole family uses it.

Verified owner

Ordered this sauna fall 2024 and we love it. No better feeling during a Minnesota winter. Lastly, I have to mention the customer service for this purchase has been like no other. Any questions or requests I had were addressed immediately by Topture. I got more than I expected from them and have already recommended them to several people looking for saunas. SO if you're thinking about it, JUST DO IT already..

Verified owner

Thanks for the great service - greatly appreciated.

Verified owner

TOPTURE vs. OTHER DEALERS

Same look. Very different ownership experience.

Other dealers

Customer support
Direct line to sauna experts, before and after the sale
Generic chat, slow email
Freight & handling
Full-value insurance included, specialized heavy-freight carriers
Cheap delivery, damage risk on you
Dispatch speed
Priority processing — ships in 2–6 business days from US warehouses
Non-priority lead times, weeks of "processing"
Brand authorization
Authorized SaunaLife dealer — warranty honored, claims processed by us
Often gray market or limited brand access
Payment options
Shop Pay 0% APR — flexible monthly financing
Full payment upfront only
Post-sale
Heater sizing, install support, warranty handling, troubleshooting
Order confirmation and silence
458+ Verified Reviews

Real homeowners, rated 4.9/5 on Trustpilot.

Lifetime Expert Support

Same team before and after the sale, heater sizing, install help, warranty handling.

Authorized Finnmark Designs Dealer

Factory-direct inventory, full lifetime warranty honored.

Full Freight Insurance Included

$0 risk if anything arrives damaged. We handle the claim.

Real customer reviews

What sauna owners are saying

STILL UNSURE?

Frequently Asked Questions

General

Where are you located, and where do you ship from?

We are a U.S.-operated company with our main headquarters in Sheridan, Wyoming.

Orders are shipped across the continental U.S. from our network of warehouses, managed by our logistics partners in California, Illinois, Texas, New York, Florida, and Toronto.

How much is shipping?

We’re proud to offer FREE SHIPPING on all orders over $200 within the Continental United States.

The only exception is sauna stones—due to their weight and high shipping costs, we apply a shipping charge when they are purchased without a heater.

Do you provide financing?

Absolutely! To view your financing offer, simply select Shop Pay Installments as your payment method at Step 3 of checkout.

You'll need to enter a debit card to receive your offer, but don’t worry—you can still back out before completing the purchase.

How long will it take for my items to arrive?

If you order today, you can expect delivery within 5-13 business days. In-stock products typically ship within 2-6 business days, and once they leave the warehouse, transit time is usually 3-7 business days, depending on your location. Let us know if you need more details!

For pre-order or made-to-order items, the estimated delivery time frame is listed on the product page.

What happens after I place my order?

As soon as you place your order, you'll receive a confirmation email with your order details—be sure to keep it for your records. Once we process your order, we'll begin preparing it for shipment. As soon as it ships, you'll receive another email with tracking information.

1-2 days before delivery, the delivery team will call you to schedule an appointment. You’ll need to be home to accept and sign for the delivery at the scheduled time.

Is there a warranty?

Yes, all products come with a manufacturer warranty. You can find the specific warranty details for each product under the "Warranty" tab on its product page.

Do you have a showroom?

We don’t have a showroom, which means we can bring you the lowest prices as we don’t need to worry about any extra costs!

Where do you deliver to?

We offer free Curbside Delivery to all 48 lower states and for some products even Canada.

Do you ship internationally?

International Shipping

Yes, we offer international shipping for many of our products. Customers outside the US can request a personalized shipping quote by contacting us. Please be aware that any applicable taxes or customs fees will be the responsibility of the customer. Note that some items may be subject to shipping restrictions.

Shipping to Hawaii, Alaska, and Puerto Rico

We ship to Hawaii, Alaska, and Puerto Rico, although most items are subject to additional shipping fees. To obtain specific rates and prevent any restocking fees, please email us at contact@topture.com.

Excellent on Trustpilot

Your cold plunge, done the right way.

  • Cold plunge to 34°F or hot soak to 108°F — true contrast therapy in one tub
  • 304 stainless steel + Canadian cedar for durability and luxury
  • Plug-and-play 110–120V with Wi-Fi app & touchscreen control
  • Amazon
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa
  • Secure checkout
  • 30-day guarantee
  • Authorized retailer · full warranty
Description

Why choose between ice and heat? The Finnmark SoulCold™ brings true contrast therapy home: a bracing cold plunge down to 34°F and a penetrating hot soak up to 108°F, all in one tub. Finnmark Designs — long known for its full-spectrum infrared saunas — built the SoulCold around a 304 stainless steel shell, the gold standard for durability, corrosion resistance, and temperature retention, wrapped in a luxury Canadian Western Red Cedar skirt with an ergonomic cedar backrest. The powerful chiller/heater plugs into a standard 110–120V outlet, runs quietly, and is controlled from the on-unit LCD touchscreen or the iOS/Android app. An integrated ozone generator and dual filtration keep the 180-gallon tub hygienic for daily home use or commercial duty, and the included marine-grade insulated cover locks in temperature between sessions.

Features
  • Contrast therapy in one tub — cold plunges to 34°F, hot soaks to 108°F (4.45 kW cooling / 4.36 kW heating)
  • 304 stainless steel shell — superior temperature retention, non-porous and hygienic; no cheap acrylics
  • Canadian Western Red Cedar skirt + ergonomic cedar backrest for comfortable full-body immersion
  • Wi-Fi app + LCD touchscreen control — set temperature from anywhere (iOS & Android)
  • Integrated ozone generator & 20-micron filtration for clean, clear water
  • Plug-and-play 110–120V with GFCI power cord — no special wiring
  • Quiet operation engineered for home gyms, patios, and commercial spas
  • Spacious 1-person, 180-gallon tub: 79.8″W × 35″D × 30″H
What's Included
  • SoulCold™ plunge tub + marine-grade insulated cover
  • Chiller/heater unit with water hose lines
  • 5″ filter assembly + 5″ filters (with main & secondary filter wrenches, secondary filter screen)
  • LED remote
  • Installation & operation manual
  • 1-Year Limited Warranty (consumer use)
Specifications
  • Water capacity: 180 gal · Seating: 1 person
  • Temperature range: 34–108°F (1–42°C)
  • Shell: 304 stainless steel · Skirt: Canadian Cedar
  • Electrical: 110–120V~/60Hz, GFCI power supply cord & plug
  • Chiller: 4.45 kW cooling / 4.36 kW heating, R410A, ozone disinfection, external filter
  • Circulation pump: 88W DC motor
  • Tub dimensions: 79.8″W × 35″D × 30″H · 460 lbs dry / 1,650 lbs filled
  • Chiller dimensions: 21.3″W × 15.4″D × 25″H · 103 lbs
Warranty

Backed by a 1-Year Limited Warranty (consumer use).

Why Finnmark?

Shopping for an infrared sauna can feel overwhelming. We get it.

Let's be honest, you can spend hours scrolling through websites and still be left wondering which sauna is actually right for you. It's easy to get lost in a sea of technical jargon and competing claims.

That’s why we put this guide together. Below are the core reasons Finnmark stands apart, not just in quality, but in the results and peace of mind you get. Here’s what makes the difference.


The Finnmark Difference: 7 Core Principles

Instead of a long, confusing list, it really boils down to these key commitments.

  1. True Therapeutic Heat (Up to 170°F). This is a big one. Much of the clinical research on sauna benefits is done at temperatures higher than what most home saunas can reach. While many brands top out around 145°F, Finnmark saunas are engineered to reach a powerful 170°F, ensuring you get the full therapeutic experience.
  2. Advanced Full-Spectrum Heating. Finnmark is one of the only brands that combines long-wave Carbon and high-output Ceramic heaters. Think of it as getting two types of therapy at once: the deep, penetrating heat targets your core while the surrounding heat provides a gentle, 360-degree immersion. No cold spots, just total-body wellness.
  3. Ultra-Low EMF Radiation (All 4 Types). You're using a sauna for your health, so it should be a clean experience. Finnmark saunas feature low-emitting heaters and upgraded, shielded electrical components to minimize all four types of radiation (EMF, ELF, EMI, and RF) for the lowest possible exposure.
  4. Premium, Non-Toxic Materials. The interior is beautiful, antimicrobial Canadian Cedar that resists mold and won't off-gas chemicals. The power supplies and internal wiring are all upgraded to last 12-15 years, not the typical 5-7, ensuring your sauna is a lasting investment.
  5. A Warranty You Can Actually Trust. In the U.S., a "lifetime" warranty is legally considered 7 years. Finnmark offers a straightforward, comprehensive 10-year warranty on the entire sauna. Plus, their Spectrum Plus™ heaters are backed by an unconditional lifetime warranty—that's how confident they are.
  6. Certified Safe and Ethically Sourced. With more third-party safety certifications (ETL, CE, UL) than nearly any other brand, you can relax with peace of mind. The wood is also sourced from a Forest Stewardship Council (FSC) approved mill, ensuring it's harvested responsibly.
  7. Decades of Manufacturing Experience. These saunas are built in a dedicated sauna factory—not a generic furniture factory. That means every unit is crafted by experts with decades of specialized experience.

What Doctors and Customers Are Saying

You don't have to take our word for it. Here's what medical experts and people who use their Finnmark sauna every day have to say.

An Investment Towards Optimal Health

Dr. Steve Masley

“Heating your core temperature is a powerful tool to enhance your health. It protects your heart, burns calories, and helps you sweat away toxins. INFRARED heat is the most comfortable way to accomplish this. I love using my own sauna and believe it is an excellent investment towards optimal health.”

—Steven Masley, MD, FAHA, FACN, CNS

Favorite Health Tool

“Infrared sauna is my FAVORITE health tool. Everyone who gets one LOVES IT. Just sweat it out. There is nothing more powerful for detoxifying your body and stimulating your immune system!”

—Hyla Cass, MD

Dr. Hyla Cass

People Love Their Finnmark Sauna

“Just three sessions a week for three months and my chronic neck pain is finally gone. I can say without a doubt that regular infrared sauna therapy was the best investment I’ve made for my health and the health of my family.” —Kelly R.

“I have enjoyed my sauna more than I ever dreamed I would. It doesn’t take up much space... Because it is in my home, it is convenient and easy to use, and I can use it every day.” —Linda M.

“I use this sauna every night and love the improvement in my sleep. Because it takes away inflammation that can occur from running, I am able to work out the next day consistently without achy joints.” —Claudia S.


Your Daily Ritual for Wellness

A sauna session engages your body’s natural ability to heal and restore itself. Regular use can be a powerful tool to help you:

  • Soothe sore muscles and joints
  • Support detoxification through a deep, healthy sweat
  • Promote relaxation and help manage daily stress
  • Support cardiovascular health and circulation
  • Leave your skin feeling refreshed and glowing
  • Create a peaceful space for mental clarity

Explore the Finnmark Designs Collection

Find the perfect sauna for your space and wellness goals.

1-Person Full Spectrum

  • Perfect for small spaces. Plugs into a standard home outlet!
  • Exterior: 37”W x 38”D x 78”H

2-Person "Hybrid 2.0" Full Spectrum

  • Ideal for couples or those wanting more room. Plugs into a standard home outlet!
  • Exterior: 48”W x 44”D x 78”H

3-4 Person Full Spectrum

  • Great for families or socializing. Requires a 230v 15a outlet.
  • Exterior: 71.4”W x 45.75”D x 78”H

"Trinity" Infrared & Steam Combo

  • The ultimate experience with both infrared heaters and a traditional Harvia steam heater.
  • Exterior: 48.8”W x 48.8”D x 83”H
Warranty

Shipping & Returns

FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

Lead Time - 3-7 Business Days Depending on Product
 - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time
 - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

Our Shipping Partners: FedEx, UPS, Freight Club (among others)


We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. 
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or not reachable by an 18-wheeler for heavy items without making an indication of that at the point of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.