Zendure ZenY Cable

Zendure FAQs

What's the cycle life for SuperBase V?

3,000+ cycles for SuperBase V6400 with semi-solid state batteries and 6,000+ cycles for SuperBase V4600 with LiFePO4 batteries.

What kind of batteries does SuperBase V use?

SuperBase V6400 uses semi-solid state batteries with a total charge capacity of 6,438Wh, while SuperBase V4600 uses LFP (LiFePO4) batteries and has a charge capacity of 4,608Wh.

What is the AC output power of SuperBase V？

The LFP and SSS versions of SuperBase V both have 3,800W rated power and 5,000W peak power. Two SuperBase V's with the same type of battery can be connected to each other with our ZenY cable or the Home Panel to achieve up to 7,600W of total output power.

Can 2 SuperBase V be connected for higher output power?

Yes, two SuperBase V's can be connected together using either our Home Panel or the ZenY cable, doubling the rated output power to 7,600W.

Can I mix semi-solid-state and LFP products?

No, a SuperBase V system should be configured with only semi-solid-state components or only LFP components.

What's the capacity of the semi-solid-state SuperBase V?

The semi-solid-state version has a capacity of 6,438Wh, and the LFP version has a capacity of 4,608Wh.

What is max solar panel charging input?

SuperBase V can collect up to 3,000W through the XT-90 port.

Where is solar panel input?

SuperBase V can accept solar power through the XT90 port or the AC input.

How many MPPT ports are used in order to achieve 3,000W solar input?

SuperBase V has one MPPT to accept solar power through the XT90 port. We are currently evaluating new products that will include 2 MPPT inputs and 2 MPPT outputs.

What's the switching time for UPS?

The US model of SuperBase V can switch to battery power with 0ms of downtime to its AC output port. Other models and other connections will see less than 13ms of interruption.

How many Satellite batteries can be connected to a single SuperBase V?

For each SuperBase V, you can link up to 4 Satellite Batteries. A system can include up to two SuperBase V's working in tandem, with a maximum of 8 Satellite Batteries total.

How do I connect the Satellite Batteries to each other? And how do I connect them to SuperBase V？

Satellite Batteries can directly stack on each other without cable. To connect a Satellite battery to SuperBase V, the included battery cable is the only connection required.

Why are the expansion batteries called "Satellites"?

Our Satellite batteries are an excellent companion to SuperBase V to increase your system's capacity, but they also have their own independent DC input and output capabilities that allow them to function as standalone units as well. Similarly, while the Moon is Earth's companion as a natural satellite, it can shine independently and has its own charm.

Is Zendure's Home Panel with EV Outlets just a transfer switch?

Our Home Panel is a transfer switch and more. It's also a fast-charging dock for SuperBase V and features two EV charging outlets.

How do I install the Home Panel?

Zendure's Home Panel should be installed by a licensed electrician with the proper qualifications. Instructions will be provided soon.

Does the system have voice control features?

Yes, the system can respond to commands given through a paired Amazon Alexa or Google Home device.

What is the ZenY Cable?

You can use a ZenY Cable to connect 2 two SuperBase V's together for higher output (up to 7,200W) and then connect them to a regular transfer switch. It's currently available for the US version.

Can SuperBase V be charged with solar panels from a different brand?

Yes, SuperBase V can be charged by third-party solar panels with voltage ranging from 12V to 150V; Zendure's 400W Solar Panel and 320W Rigid Solar Panel have been thoroughly tested with SuperBase V and remain our recommendation.

What's the plug type for the Mobile EV Charger?

14-50 plug for Type 1 (J1772) connector with 5-15 plug and 6-20 plug adaptor cables; CEE 32 plug for Type 2 (Mennekes) with EU plug, UK plug and AU plug adatpor cables.

What can the EV T1 Adapter be used for?

Using the EV T1 Adapter, you can charge SuperBase V via a Type 1 EV charger. It's also a convenient way for European Standard vehicles to charge from devices that have an American Standard charging connector.

Is the Satellite Plug just a smart plug?

Like traditional smart plugs, the Satellite Plug can be used to remotely turn devices on or off. Together with the Home Panel system, our Satellite Plugs achieve their true potential, providing insight and tools to manage your home's power.

What is the optional battery mounting bracket used for?

The Battery Mounting Bracket is designed to secure our Satellite Expansion Batteries inside a moving vehicle.

Zendure Warranty

This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and requirements set forth in this policy.Our friendly and responsive support team is happy to assist you with your warranty-related inquiries. Please feel free to contact us for more information.

Warranty Period

The warranty periods for our products are as follows:

*A Warranty Extension is offered for some of our products. To receive a warranty extension, you’ll need to register your product in the Zendure app, and there may be additional costs or other conditions involved.The table above indicates the warranty periods for products purchased from Zendure or its retail partners. Warranty periods for products ordered through Zendure’s crowdfunding campaigns (Kickstarter, Indiegogo, etc.) may differ. Please review your product’s documentation for more information.

NOTE: THIS WARRANTY POLICY IS LIMITED TO ZENDURE PRODUCTS ONLY. IN THE CASE OF ANCILLARY PARTS OR ADD-ON DEVICES SUPPLIED BY ZENDURE, PLEASE REFER TO THE WARRANTY TERMS PROVIDED BY THE RELEVANT MANUFACTURER.

The effective warranty period starts from the date of the product’s purchase, as indicated on the appropriate invoice, receipt, or billing statement.To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product's serial number.

Warranty Exclusions

In the event of damage related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Zendure’s warranty obligations.

(1) Can not provide proof of purchase

(2) Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.)

(3) Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation

(4) Improper application of electrical supply voltage, current and/or frequency

(5) Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed in the installation manual supplied with each product)

(6) Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow

(7) Modifications to any part of the product

(8) Unauthorized repair attempts

(9) Products whose serial number sticker or imprint has been removed, defaced or tampered with

(10) Products purchased from unauthorized dealers/resellers

(11) Free products/rewards/gifts

(12) Products used outside of the purchasing region, and products that are shipped to areas that are not easily accessible by courier or freight services, such as overseas or remote islands

(13) Cosmetic or superficial defects, dents, marks or scratches, which do not influence the proper functioning of the product

(14) This limited warranty does not cover any battery cell or product containing a battery cell unless you fully charge the battery cell within thirty (30) days of receiving the product and subsequently charge it at least once every 3 months. Failure to do so will void the warranty for the battery cell and coverage for any associated damage or malfunctions. It is preferable to fully charge it within seven (7) days of receiving the product.

(15) Our warranties are non-transferable from end user to end user.

Furthermore, this limited warranty and related service will not exceed the original cost of the Zendure product.Please note that these warranty terms and conditions are subject to change without prior notice. The Zendure Support Team reserves the right to make a final determination regarding warranty service eligibility, and to determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.

Cancellation

If you need to cancel an order placed on a Zendure official website, we offer a full refund for orders canceled within 24 hours of purchase if the item has not yet been shipped.If you request a refund more than 24 hours after the order was placed and before the item has been shipped, a transaction fee will be charged (2.6% for credit card users, 3.6% for PayPal users). Please note that once the item has been shipped, we are unable to cancel the order.If you have any questions or concerns regarding your order, please contact us at support@zendure.com for assistance. However, we do not offer compensation for any losses resulting from the cancellation of crowdfunding or pre-sale orders, including but not limited to principal, interest, exchange rates, and opportunity costs. By participating in crowdfunding or pre-sale orders, you agree to assume any such losses that may arise from their cancellation.

Returns & Refunds

At Zendure, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return your product(s) to Zendure within 30 days from the date the item was received.To initiate a return, please contact us at support@zendure.com and include your name, the item(s) you want to return, and order information with sufficient proof of purchase, such as the order number from online purchases made through Zendure or a sales invoice. It may be necessary to provide more than one type of proof of purchase to process a warranty claim (such as a receipt of money transfer and confirmation of the address the item was originally shipped to).Buyers must also provide the defective item's serial number and/or visual proof depicting the defect. It may be necessary to return an item for quality inspection.Zendure’s support team will reply to you within 1-2 business days, for processing Return Merchandise Authorizations (RMA). All returns must be assigned an RMA number for processing.Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Zendure. Do not write the RMA number on the green carton box.Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.Please note that we will charge a transaction fee if you apply for a refund (2.6% for credit card users, 3.6% for PayPal users).Please note that :

1. Any returned item must not be an open-box product.
2. Any returned item must be returned with their included product manuals, cables, and all accessories. We can not accept any returns if the product is damaged or missing in-the-box accessories.
3. Shipping charges are not refundable. The customer assumes all shipping charges, or any other fees associated with the transportation of the product to our facility.
4. Zendure is not responsible for lost or damaged products.
5. Zendure can not accept returns of overstock inventory from authorized resellers more than 6 months or 180 days from the delivery date.

After we receive the returned item(s), please allow 5-7 business days to process your refund. Refunds will only be credited back to the original payment method used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement.Please note that we only accept returns and refunds for products purchased directly from Zendure. Customers who purchased our products from authorized resellers should contact the reseller directly for returns and refunds. If you purchased the product directly from Zendure and wish to initiate a refund, please follow our return and refund policies as outlined above

Replacement

Zendure will replace (at Zendure's expense) any Zendure product that fails to operate during the applicable warranty period due to a defect in workmanship or material, if that product is not repairable. The expiration date of the replacement product’s warranty will be the same as that of the original product.Please contact us at support@zendure.com and include your name, order number and information about the products(s). Our staff will reply within 1-2 business days for processing a Return Merchandise Authorization (RMA). After we receive the returned item, please allow 5-7 business days to process your replacement.

How To Claim Your Warranty

Step 1: Claim your warranty on any channel below:

1. www.zendure.com
2. Email to support@zendure.com
3. Zendure apps

Step 2: Please be prepared with documentation or a short video with the following information:

1. Order number
2. Proof of purchase
3. Serial number
4. Visual proof depicting the defect (include video or photo)
5. Email address
6. Contact telephone number
7. Address for receiving the replacement

Step 3: The Zendure support team will make a final determination regarding warranty service with our RMA report. This may include options such as shipping the product for repair, on-site repair, or replacement.

Step 4: Ship the item(s) to Zendure with your RMA number included on the shipping label on the outside of the packaging. Do not write the RMA number on the green carton box.

FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

Our Shipping Partners: FedEx, UPS, Freight Club (among others)

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or not reachable by an 18-wheeler for heavy items without making an indication of that at the point of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

11 Reasons to Choose Topture

1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!