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Warranty
2-Year Warranty
WARNING California's Proposition 65
About the Brand
Arteflame is the leading American manufacturer of Flat Top / Griddle / Plancha style Grills. Built exceptionally solid, they are designed to last a lifetime with little to no maintenance.When you buy an Arteflame grill, fire pit, or griddle grill combination insert (grill grate replacement plancha), you are buying 100% made in America. Arteflame is known for making solid steel grill griddle combination grills that allow you to grill steakhouse quality food at home. Steakhouse quality steaks can now be grilled in your own backyard. Grill your steak to temperature on the plancha, then sear it to perfection on the grill grate over the live fire. Using the rotisserie or the pizza oven, there are many ways to grill on an Arteflame.
Arteflame cooktops are made of extra thick carbon steel while the grill bodies are made entirely of Corten steel. Corten steel is also called “weathering steel” and is used in many outdoor structures like buildings, bridges, and architectural works of art that live outside. Each grill develops a unique, gorgeous patina that is ever-changing. Arteflame grills have an internal airflow system without any moving parts or adjustments. This airflow generates more heat with minimal smoke while using less wood or charcoal. The cooktop can also be taken off so every Arteflame grill converts into a fire pit. (Lifting tool included)
Arteflame style grilling is also known as Mongolian, Korean, Hibachi, Plancha, or Teppanyaki style grilling. Griddle grill combination inserts allow you to grill Arteflame style on your barbecue by replacing your existing grill grate. Replacing your grill grate with a grill griddle combination insert allows you to grill your whole meal at the same time without having to run back to the kitchen. Arteflame inserts fit most popular grills like; Akron, Kamado, Oklahoma Joe, Joe Classic, Big Joe, Green Egg, Napoleon, Traeger, Weber, Weber Summit, Genesis, Blackstone, and most gas grills and other charcoal barbecues.
All Arteflame griddle grill cooktops, grill grates, replacement grill grate inserts, and the awesome little burger pucks are made of carbon steel and season just like cast iron cookware. Cooking on seasoned carbon steel or cast iron is regarded as the “gold standard” for preparing the best-tasting food possible. Arteflame griddle grill combination cooktops will last a lifetime.
But don't take our word for it. Invite friends and family and grill your next steakhouse-quality meal at home on your Arteflame.
Topture prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom-made orders).
Call 1-833-419-1774 or email contact@topture.com
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If for some reason, there is a delay in stock, we will contact you before accepting payment.
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com.
If you have questions regarding anything below, please send an email to contact@topture.com or call us at 1-833-419-1774
Cancellations & Refunds: At Topture, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to contact@topture.com or call us at 1-833-419-1774
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-833-419-1774, the chat in the bottom right, or email contact@topture.com any time.
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Outdoor Plus, Fire By Design, Fireplaces, Etc.).
These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Topture's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 2 days, that is not a warranty claim.
Contact contact@topture.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Our Shipping Partners
Shipping is free for the lower 48.
We offer a 30 Day Money Back Guarantee On Almost Every Product. Check out our 30-Day Return Policy.
You can cancel any order for a 100% refund before the order has been processed. Please notify us immediately at contact@topture.com if you would like to cancel your order. Once the order has been processed, it is subject to our 30-Day Return Policy.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.
If your item(s) do arrive damaged, please send photos to contact@topture.com and contact us immediately (within 24 hours). We will process an immediate replacement or compensation (usually within 1 business day).
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout.
You will receive an immediate order confirmation and we will process your order immediately.
Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information.
We will immediately process your order and you will receive an email confirming your order has shipped once it leaves the warehouse.
If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
Yes, you can change your order at no cost by simply emailing us at contact@topture.com and requesting the change as long as the order has not been processed yet. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.
Depending on the brand, orders may ship out the same business day or take up to 2 business days to ship. On rare occasions, order shipment may take longer due to unforeseen delays. Exeptions are made to order and custom products.
You can get immediate assistance regarding the status of your order by emailing contact@topture.com or calling 1-833-419-1774
We GUARANTEE the fastest processing and shipping times in the industry, along with the most responsive customer service, period.
Our customer service would love to help you out with any questions you might have on Arteflame or Griddle/ Plancha Insert (Replacement) for Gas, Electric or Charcoal Arteflame Grills. Please contact us in the chat or call our toll-free number.
We are here to help.
