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Drolet HT-3000 Wood Stove | DB07300

by Drolet
Rated 5.0 out of 5
Based on 3 reviews
SKU DB07300
Save $250.00 Save $250.00
Original price $2,099.00
Original price $2,099.00 - Original price $2,099.00
Original price $2,099.00
Current price $1,849.00
$1,849.00 - $1,849.00
Current price $1,849.00
Availability:
in stock, ready to be shipped

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Product Overview

Ideal for heating spaces up to 2,700 ft², the HT-3000 is a wood stove with an impressive output of 110,000 BTU/h. EPA-certified at 1.6 g/h, this non-catalytic appliance represents an eco-responsible heating source. Completely redesigned, the HT-3000 succeeds the HT2000 while retaining its reliability and distinctive look. Its very large combustion chamber allows logs to be loaded across the width and depth.

Included: pedestal with ash drawer, ceramic glass, ash lip, air damper

▪ Up to 10 hours of burn time
▪ Up to 22" logs
▪ 3.5 ft³ firebox
▪ Heavy duty 5/16" steel top reinforced with C-Cast heat shield
▪ Insulated top panel for added durability
▪ EPA certified
▪ Proudly made in Canada
▪ Limited lifetime warranty
▪ Certified for mobile home and alcove installation

Options: blower, thermodisc, firescreen, fresh air intake kit

Any installation must be done according to the data and drawings detailed in the owner’s manual.

Efficiency Data Summary | US Tax Credit

RECOMMENDED AREA MAP BY CLIMATE ZONE

 

Fuel type Dry cordwood (16" recommended)
Recommended heating area(9) 1,000 - 2,700 ft²
Overall firebox volume 3.5 ft³
EPA loading volume 2.88 ft³
Maximum burn time(9) 10 h
Maximum heat output-dry cordwood(4) 110,000 BTU/h (32.2 kW)
Minimum overall heat output rate(4) (5) 17,200 BTU/h (5.0 kW)
Maximum overall heat output rate(4) (5) 57,800 BTU/h (16.9 kW)
Average overall efficiency-dry cordwood (HHV)(5) (6) 71 %
Average overall efficiency-dry cordwood (LHV)(5) (7) 76 %
Optimum efficiency(1) (2) 77 %
Optimum heat transfer efficiency(8) 75 %
Average particulate emission rate(3) 1.6 g/h
Average CO(10) 73 g/h
Size Extra Large
Alcove installation approved Yes
Mobile home approved Yes, with fresh air intake
Certified according to applicable standards By an accredited laboratory (CAN/USA)
Overall dimension (Width) 28 1/8''
Overall dimension (Height) 36 3/8''
Overall dimension (Depth) 31 1/4''
Premium quality blower included (CFM) Optional
Combustion technology Non-catalytic
Stainless-steel secondary-air system Yes
Flue outlet diameter 6"
Distance-center of the flue outlet to back unit 9"
Distance-center of the flue outlet to side unit 14 1/8"
Recommended chimney diameter 6"
Type of chimney CAN/ULC S629, UL 103 HT (2100 °F)
Minimum chimney height 12'
Door type Single, glass with cast iron frame
Door opening size (Width) 19"
Door opening size (Height) 10 5/8"
Glass type Ceramic glass
Glass surface - W x H 18 3/8" x 12 1/8"
Steel thickness-body 3/16"
Steel thickness-top 5/16"
Firebox size (Width) 22 7/8"
Firebox size (Height) 12 7/8"
Firebox size (Depth) 20 1/8"
Log positioning Loading over width and over depth
Maximum log length 22"
Firebox lined with refractory bricks Yes
Baffle type High-quality vermiculite
High-efficiency certified appliance Yes, EPA 2020 approved
Canadian Standard (emissions) CSA B415.1-10
USA Standard (emissions) EPA
Canadian Standard (safety) ULC S627
USA Standard (safety) UL 1482, UL 737
Warranty Limited lifetime
Shipping weight 525 lb (238 kg)

 

Clearances to combustibles in US*

Single wall pipe Double wall pipe
Clearance - Sidewall 14" 14"
Clearance - Corner 7 1/4" 7"
Clearance - Back wall 13" 6"
Clearance - Base of the unit to ceiling** 84" 84"

*The information given on the certification label affixed to the appliance always overrides the information published in any other media (owner's manual, catalogs, flyers, magazines and/or websites).

**Some appliances have been tested with a low ceiling. Before setting up your unit, refer to the installation manual.

1. Performances based on a fuel load prescribed by the standard at 7 lb/ft³ and with a moisture content between 19% and 25%.

2. Optimum overall efficiency at a specific burn rate (LHV).

3. This appliance is officially tested and certified by an independent agency.

4. The maximum heat output (dry cordwood) is based on a loading density varying between 15 lb/ft³ and 20 lb/ft³. Other performances are based on a fuel load prescribed by the standard. The specified loading density varies between 7 lb/ft³ and 12 lb/ft³. The moisture content is between 19% and 25%.

5. As measured per CSA B415.1-10 stack loss method.

6. Higher Heating Value of the fuel.

7. Lower Heating Value of the fuel.

8. The optimum heat transfer efficiency is for the low burn rate (using HHV) and represents the appliance’s ability to convert the energy contained in the solid fuels into energy transferred to the room in the form of heat and does not take into account the chemical losses during combustion.

9. Recommended heating area and maximum burn time may vary subject to location in home, chimney draft, heat loss factors, climate, fuel type and other variables. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.

10. Carbon monoxide.

WARNING California's Proposition 65 


Drolet Logo

About the Brand

In 1988, Drolet was a pioneer in the development of low-emission products. The HT-2000 is the first EPA / CSA-certified appliance and has literally become a legend in the wood-burning world! Over the next few years, a whole series of "HT" products were developed and met with huge success.

Over the years, environmental standards have been tightened more and more to reduce the emissions of fine particles caused by the combustion of wood-burning appliances. Just as innovative as in its beginnings, Drolet is ahead of this wave of change and successfully re-certifies its appliances long before the deadline. It was these changes in standards that led to the creation of the HT-3000, which succeeded the legendary HT-2000.

Synonymous with robustness, reliability, and safety, Drolet's DNA solidifies over time. The new generations can benefit from the same quality as that established by the know-how of F.X. Drolet and his team back in the days. Proudly Canadian, the manufacture of Drolet appliances is now in Saint-Augustin-de-Desmaures, near Quebec City, in a state-of-the-art factory.


Why is the BTU according to EPA test data smaller than the one advertised?

You will notice a difference between the BTU output as per the EPA’s test data and what is advertised on our web site. The maximum BTU output we advertise is what will be obtained with a full load of seasoned cordwood inserted inside the firebox. The EPA output, on the other hand, is what has been obtained during emissions testing. The EPA test procedure requires that a special type of wood is used and positioned inside the firebox in a manner that does not represent the way the firebox volume would normally be utilized using seasoned cordwood. The EPA test load is typically much smaller. Hence, the BTU as per the EPA’s test data is reduced. The BTU output that should be considered by a normal user is the one we advertise for seasoned cordwood.

Can I install an EPA or CSAB415.1-10 certified wood heater on an 8-inch chimney?

EPA or CSAB415.1-10 certified heaters function best on a 6-inch chimney (interior diameter). The problem with an 8-inch chimney is that the appliance may struggle to heat-up the air volume contained inside the chimney. A hot chimney is required to create enough draft. Poor draft will inevitably lead to poor combustion, which will cause smoke roll backs, a dirty glass, lack of heat, and a large quantity of unburned fuel inside the firebox. It is therefore highly recommended installing a 6-inch liner inside the 8-inch chimney. This liner may be rigid or flexible.

How do I know if an appliance is EPA certified?

The EPA 2020 certification of an appliance can be checked in three places:

On the certification plate
Locate towards the bottom of the plate, just above the safety notices, the section that indicates ''U.S. ENVIRONMENTAL PROTECTION AGENCY. Certified to comply with 2020 particulate emission standards with cordwood''.

In the manual
In the installation and user manual, go to the performances table in the “General information” section and locate the line “Average particulate emission rate” – it will show EPA if the appliance is EPA certified.

On the website
Go to the product page in which you are interested. In the ''Specifications'' section, locate the lines ''High-efficiency certified appliance'' and ''US Standard (emissions)'' - these will respectively show ''Yes, EPA 2020 Approved'' and ''EPA'' if the appliance is EPA certified.
In the event of a discrepancy between the information displayed on the plate and the other references, the values on the certification plate always have priority.

Can I cook on the top of my wood stove?

It is definitely possible to cook on the top of your stove. This can be very useful in case of power failure. A stove fully loaded with wood will easily reach 500 to 700 °F on top. This is sufficient to cook. The use of a pan or other cookware may scratch the paint. An option is to use a cast iron cooking grid or simply lay a piece of stainless steel on top of the stove.

Why is the efficiency as per the EPA’s test data smaller than the publicized optimum efficiency?

EPA refers to the CSAB415.1-10 standard for the calculation of the appliance’s efficiency. The efficiency reported as per EPA’s directives consists of an average between four different burn rates, ranging from the lowest burn rate (air intake completely closed) to the highest burn rate (air intake completely open). The optimum efficiency that we publicize is the efficiency obtained according to the same test data, but for the low burn rate only. This efficiency is more realistic for a majority of users whose heating needs require that the unit be used to maximize burn times.

Can I remove the legs or pedestal of my stove and convert it into a fireplace insert?

Unfortunately, there is a major design difference between a freestanding wood stove and a wood insert. The wood insert (like all other inserts) has an extra steel jacket that covers about 2/3 of its firebox on the sides and all of its back. This serves to accumulate the heat radiated by the firebox. The heat is then pushed in front of the unit and into the room by a blower. Without this feature, the heat radiated by the insert would be lost into the masonry cavity. Hence, a stove inserted into a masonry fireplace would not have the same efficiency. Furthermore, its clearances to combustible materials could vary. If the stove has not been tested for this type of installation, it cannot be inserted into a masonry opening.

What makes a heater mobile-home approved?

Mobile-home approved stoves have gone through specific testing to show that they can source their combustion air entirely from outside the house. This is required because mobile homes (or manufactured homes) are often very airtight. Should there be a lack of combustion air, harmful levels of CO (carbon monoxide) could accumulate in the house. This is why mobile-home approved stoves have an adapter that hooks-up to the unit and connects to a fresh air intake on the outside wall of the house through an insulated pipe.

Why do I have to cure the paint?

Most high-temperature paints react in the same way. There are two resins in the paint. One resin dries at room temperature, giving the paint the initial properties seen on a brand new stove. Then, when fires are built in the stove, this air-dry resin burns away. The other resin is a silicon resin (silicone gives the paint its high heat resistance) that will not cure until the appliance is heated at high temperatures. This occurs at around 400 °F – 450 °F. The air dry resin will burn away at about 600 °F.
We recommend a two-stage curing process. Do not burn at full heat (keep temperature below 900 °F) for the first two burns as this could “shock” the paint and cause damage. Paint may peel or discolor. The initial fire should be made at a medium temperature (450 °F) for about 60 minutes. As the paint heats-up, it will soften and even appear wet. It should not be touched with anything. Gradually, on the hottest spots (usually near the flue and working outwards) the paint will again appear dry. When this process is completed, the paint will be ready for the next stage.
A second, hotter burn of around 600 °F for another 45 minutes will burn away the air-dry resin. You will know when this occurs because the process creates some smoke and odour. The non-toxic smoke is primarily carbon dioxide, but there are other residual components that make it smell bad and may cause physical distress for some individuals or animals. This is why we recommend keeping the space vacant and ventilated. Until the second stage is reached, the curing process will be incomplete.
Paint may appear to be a little glossy when first applied. High heat will cause all liquid paint to lose its glossy appearance.

Do I need to install a fresh air intake on my wood heater?

A fresh air intake is not mandatory for your wood heater, unless the unit is installed in a mobile home or if the local building code or the manufacturer requires it. If the heater is installed in an open room, in a house that is more or less air-tight, combustion air will normally be easily replaced. In this case, the installation of a fresh air intake is not required. It must, however, be noted that a fresh air intake, even if it is not mandatory, will always provide the advantage of better balancing the house with regards to combustion air. If the house has a powerful mechanical exhaust system that may be used while the heater is burning (ex: range hood), a fresh-air intake will be required.

Do I need a floor protection under and around my heater?

Yes, floor protection is required for any wood appliance unless the unit already sits on a non-combustible surface. You have many choices, such as stone, brick, cement board, or tile. You need to consult your owner's manual in order to know the dimensions of the floor protection specific to your model. In Canada, the floor protection must extend in front of the unit by at least 18 inches and by at least 8 inches on each side. In the USA, the floor protection must extend at least 8 inches on each side of the appliance (measured from the door opening) and at least 16 inches in front of the door opening.

What burn time will I get from my wood heater?

The combustion time for an EPA or CSAB415.1-10 certified, non-catalytic wood appliance depends on many factors, the most important being the size of its firebox. Heaters with a 2.0 cubic foot firebox or more will normally have longer burn-times. From 6 to 8 hours is about the burn time you will get. Some companies will advertise longer burn times, but be careful, this calculation is made from the time you light the fire to the time there is absolutely no combustible left into the firebox. No matter what the appliance model is, the maximum BTU output will be obtained over approximately 33% of the total burn cycle. This represents 2 to 3 hours for a medium-size stove. So realistically, you will have to reload the unit every 3 or 4 hours in order to get the maximum heat out of your appliance when you are home. If you don’t reload the heater and let it burn the remaining fuel, your output will slowly decrease until there is no useful heat left to produce (we call this the “tail end” of the combustion cycle). This “tail end” will provide heat for another 4 to 5 hours. So if you are looking for a 6 to 8-hour burn time, make sure you choose an EPA or CSAB415.1-10 certified wood heater with a BTU output (using cordwood) of 60,000 BTU or more. Appliances with that kind of output all have fairly large fireboxes. If you are going to rely mostly on wood for heating and your house has more than 2,000 square feet, do not hesitate to choose one of our larger units (>85,000 BTU). Those appliances will have a burn time of approximately 8 to 10 hours.

Do I need an ash drawer?

An ash drawer is a very practical feature, but it is not absolutely necessary. The ash drawer enables you to empty your heater and leave the ashes in the drawer until it is full. It makes cleaning more convenient and less messy. If you do not have an ash drawer, you can scoop out the ashes into a small steel bucket (with a cover) that you leave near the appliance. Always make sure that the embers are cold before disposing of them.

What type of pipe and chimney do I need for my appliance?

Your exhaust system is comprised of two main elements: chimney and stove pipe.

Stove Pipe
Steel pipes that connect the appliance to the insulated chimney are normally needed unless the appliance is already inserted into an enclosure (for instance, in the case of a zero-clearance wood fireplace). They do not pass through combustible materials. The term “black pipe” is also often used in the industry. There are two types of stove pipe: single-wall pipes and double-wall pipes.
As their name indicates, single-wall pipes have just one wall. A minimum of 18 inches is required between the pipe and a combustible wall. In general, single-wall pipes provide less insulation than double-wall pipes do and therefore require more clearance. This is the main drawback of single-wall pipes. Their advantage is in their cost; they are nearly three times less expensive than double-wall pipes.
As their name indicates, double-wall pipes have a second wall, i.e., an interior one made of stainless steel. The cushion of air between the two walls provides thermal insulation allowing the appliance to be installed much closer to walls. This is the main advantage of double-wall pipes. The required distance for each heater model is based on the safety tests conducted with each type of connector. You therefore need to properly consult the appliance’s owner’s manual in order to know the prescribed clearances from combustible materials.

Chimney
There are two types of chimneys: an insulated (or prefabricated) chimney or a masonry chimney. If you have a masonry chimney, it must meet the local building code. It must be lined with refractory bricks or tiles joint together with refractory cement. The chimney diameter should be the same as the appliance’s flue outlet (6 inches for most models). It is rarely the case with masonry chimneys. Their diameter is often bigger than the appliance’s flue outlet. The way to deal with this is to insert inside the masonry chimney a stainless steel liner that has the same diameter as the appliance’s flue outlet. Unless a liner is installed, serious draft problems can occur.
An insulated chimney (or prefab chimney) is a stainless steel flue that has been tested to resist temperature as high as 2100F. It has a double wall filled with insulating wool. The majority of insulated chimneys have 2 inches of insulation, while some have just 1 inch. Others are air-insulated and have 3 walls; they are referred to as “triple-wall air-cooled chimneys.
When we speak of a 6-inch chimney, we are referring to its interior diameter. If the chimney has 2 inches of insulation, the flue will have an exterior diameter of 10 inches.
In wood-heat system installations, we must use an insulated chimney for any flue that passes through walls, ceilings, attics and closets (i.e., all combustible surfaces in general). This chimney must also be installed outside the house.

Why should I install a blower on my wood heater?

A blower can be installed at the back of most models. This option enables you to redistribute the heat from the back of your heater to the front of it and into the room. By forcing hot air toward the front of the heater, the blower extends the radiation power of your unit. Most appliances can also have a thermodisc installed. A thermodisc is a heat sensor connected to the back of the appliance and wired-up to the blower. It will start the blower automatically when the air temperature in the back heat shield reaches approximately 115 °F. Likewise, it will turn the blower off when the temperature in the back heat shield goes below 100 °F.

Drolet Limited Lifetime Warranty

The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your DROLET dealer. 

This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the installation in accordance with the instructions supplied with this product and all local and national building codes. Any service call related to an improper installation is not covered by this warranty.

The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and labour costs covered by this warranty are limited according (*Subject to limitations) to each table per unit below.

The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of the product.

Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must not exceed the wholesale price of the replacement part. Shall your unit or a components be defective, contact immediately your DROLET dealer. To accelerate processing of your warranty claim, make sure to have on hand the following information:

• Your name, address and telephone number;
• Bill of sale and dealer’s name;
• Installation configuration;
• Serial number and model name as indicated on the nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.

Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your DROLET dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.

*Pictures required.

 

Wood Stoves and Inserts

This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure. 

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite, C-Cast or equivalent baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Pellets Stove

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum. 

Description Parts Labour
Combustion chamber (welds only*), heat exchanger (welds only*), and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions), and plating (defective manufacture*). 5 years 3 years
Removable stainless steel components, burn pot, deflectors, and supports. 3 years N/A
Glass retainers, handle assembly, cleaning rod, air control mechanism, and auger. 3 years 1 year
Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat, and other controls. 1 year 1 year
Ceramic glass (thermal breakage only*), paint (peeling*), gaskets, insulation, ceramic fibre blankets, ceramic logs*, masonry-like panels* and other options. 1 year N/A
All parts replaced under the warranty. 90 days N/A


Wood Furnaces

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum.

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite baffle*, and C-Cast baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Cooking Stoves

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or underestimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime N/A
Surrounds, ash drawer, trims (extrusions), and convector air-mate. 5 years N/A
Removable stainless steel combustion chamber components, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years N/A
Carbon steel combustion chamber components. 2 years N/A
Paint (peeling**), plating (defective manufacture**), ceramic glass (thermal breakage only**), gaskets, insulation, and oven thermometer. 1 year N/A
Firebricks, vermiculite combustion chamber components, oven mitt, and cooking accessories. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Gas Wall Heater

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, negligence or accident during transportation are not covered by this warranty.

Description Parts Labour
Combustion chamber (welds only), burner, venting system and enameled parts 5 years N/A
Gas valve, pilot assembly (related parts) and ceramic glass (thermal
breakage only*
2 years N/A
Blowers, heat sensors, switches and gaskets 1 year N/A

 

Outdoor Wood Burning Fireplaces

Outdoor fireplaces come with a limited 6 months warranty from the date of purchase, against manufacturing defects. Our warranty does not cover damages caused by rust and/or excessive heat. The paint is not guaranteed. To preserve the appearance of your fireplace, paint it with a high-temperature stove or barbecue paint.

 

Product Registration: Warranty Registration | Drolet

Shipping Overview

Orders are processed 7 days a week and shipped Monday through Friday (excluding holidays). We strive to ship your orders as fast as possible; it is possible that your order may ship sooner than estimated. If you order two or more items, you may receive them in multiple boxes on different days because of varying shipping locations.
IMPORTANT: Please note that we cannot ship to a P.O. Box.
During the holidays, shipping delays are generally longer.

Standard Ground Carrier / Parcel shipments

Most parcel shipments will be expedited within 24 hours of open business hours and do not require signature upon delivery. We offer two shipping options standard and express. Standard shipping delays average between (3 to 5) business days, remote areas in North America rarely exceed (10) days. Express delays average (2 to 3) business days. We cannot guarantee express shipping delays, as this is a service provided by an outside transport service. Refunds are not eligible for expedited shipping delays due to acts of nature outside of our control. We use FedEx, UPS and Dicom depending on pick-up time and delivery location. We cannot guarantee which service provider will be used before an order is processed.
Because express delivery service involves air transport, some items cannot be shipped via this option. Items containing hazardous or regulated materials, or some very large or heavy items must be shipped to you via freight carrier.

Curbside Freight Shipments

Heating appliances ship via tractor trailer and are limited to a curbside delivery. Freight carriers are specially trained and equipped to handle over sized and fragile items safely and efficiently. Please refer to the steps below to know what to expect for the delivery service.

Step 1 – Within 24 hours after your order is shipped you will receive a confirmation email providing tracking information.

Step 2 – Once the shipment has arrived at your local freight terminal, transport will call you to schedule a delivery appointment. Appointments are made Mondays – Fridays and you are usually given a 4-hours window to expect delivery during business hours. It is important that the phone number provided when ordering is a working number to contact you.

Step 3 – Curb side delivery completion – The driver will arrive with a lift-gate truck (truck sizes vary) and will lower the appliance onto the ground at the edge of your driveway. Due to company policy the driver is not authorized to move it further. Curbside delivery service does not include set up or assembly of items or removal of packaging materials, nor does it include bringing the items inside the home.

Step 4 – Upon delivery, you will need to inspect and sign a Proof of Delivery Receipt for the shipment. Check for visible damage and if any damage is seen make sure that it is noted on the delivery receipt and take pictures of the damage. You have the right to refuse the delivery due to damage shown. For all transport damage issues please contact us immediately.

Address Changes

Addresses can be updated by contacting us via telephone (833) 419-1774, at no additional cost before the order has been shipped. Once the order has shipped the freight carrier will charge an additional fee to update the delivery address. This charge can be very expensive, make sure to verify the address when you receive your order confirmation. Shipping is unavailable to P.O. Boxes.

Items with no availability

If the item you need is unavailable, an estimated date of delivery will be communicated to you. You will be able to place your order and we will deliver your item at the date promised. If you order multiple items at the same time, they will be automatically grouped. Their delivery date will be the date of the item with the latest estimated ship date. If you wish to have some items delivered immediately, we recommend that you perform two separate transactions. This way, available items will be delivered immediately. Any out-of-stock item will be delivered later, at the date communicated to you.

Shipping damages

Drolet is responsible for covering shipping damage by providing the correct replacement parts to the customer at no charge. However, Drolet's liability is limited to shipping damage and will not cover any other damage such as costs incurred for installation being delayed or canceled. Claims related to shipping damage must be submitted within 30 days of the delivery date with according proof.

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average rating 5.0 out of 5
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100% of reviewers would recommend this product to a friend
Quality
Rated 5 out of 5
Design
Rated 5 out of 5
Functionality
Rated 5 out of 5
3 Reviews
Reviewed by Johna H., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

So far I LOVE this stove!

So far I LOVE this stove! It's so much more efficient than our previous stove; we've used roughly 1/2 the amount of wood we normally would during this time of year. We got a minor 'additional' part that did not go with our stove that confused us when installing but customer service quickly responded to our inquiry. The delivery was super fast (had it within 10 days) and we're in a 'rural' area so for us that was quick! We purchased the optional blower and thermodisc and they are WELL WORTH the price. My ONLY complaint is how quickly the creosote builds up on the glass. We have to clean the glass at least every other day to keep it clear. That could be because of the type of wood we're burning (cottonwood primarily) and as long as the glass cleans this easily (using the ash) it's a minor complaint...though I won't be too happy if the glass actually becomes stained as a result! I don't expect that to happen though so thus far we are VERY happy with this stove and would highly recommend it to anyone thinking of purchasing one!! Thank you Drolet for making such a great product! We did a lot of research on stoves before buying this one and that seems to be paying off.

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Reviewed by Aaron B., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Still a 5 star stove.

I have now used this stove through my 2nd full season. I use this as my heat source with a couple of fans to move the heat around. As I have previously stated I heat 1664 sq/ft divided into 8 rooms (that i heat). This stove has no problem with it. 30-40 below zero and this stove kept my home a comfy 20-23 degrees C all day long. As people have stated this stove does well to get it ripping and then damp it down. I keep big pieces of wood for overnight burns and split the same pieces down in half or thirds for daytime "cooler burns". Fan moves the air well but it is somewhat loud if you're in the same room. Ash cleaning is easy using the ash tray or an ash vac. If your chimney is a little dirty the ash will float all over. Glass cleaning is super easy especially when you remove the door. Good value for dollar. Still.

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Reviewed by David N., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

This stove is a beast

This stove is a beast I replaced my old 1970s wood stove which would hold a fire for about 4-5 hrs. on a good day. I fill the firebox with 8-9 pieces of cordwood facing north to south get a temp of 400 degs and still have embers after 11-12 hrs. I love it and would highly recommend it to anyone.

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Rated 5 out of 5
Design
Rated 5 out of 5
Functionality
Rated 5 out of 5
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Product Overview

Ideal for heating spaces up to 2,700 ft², the HT-3000 is a wood stove with an impressive output of 110,000 BTU/h. EPA-certified at 1.6 g/h, this non-catalytic appliance represents an eco-responsible heating source. Completely redesigned, the HT-3000 succeeds the HT2000 while retaining its reliability and distinctive look. Its very large combustion chamber allows logs to be loaded across the width and depth.

Included: pedestal with ash drawer, ceramic glass, ash lip, air damper

▪ Up to 10 hours of burn time
▪ Up to 22" logs
▪ 3.5 ft³ firebox
▪ Heavy duty 5/16" steel top reinforced with C-Cast heat shield
▪ Insulated top panel for added durability
▪ EPA certified
▪ Proudly made in Canada
▪ Limited lifetime warranty
▪ Certified for mobile home and alcove installation

Options: blower, thermodisc, firescreen, fresh air intake kit

Any installation must be done according to the data and drawings detailed in the owner’s manual.

Efficiency Data Summary | US Tax Credit

RECOMMENDED AREA MAP BY CLIMATE ZONE

 

Fuel type Dry cordwood (16" recommended)
Recommended heating area(9) 1,000 - 2,700 ft²
Overall firebox volume 3.5 ft³
EPA loading volume 2.88 ft³
Maximum burn time(9) 10 h
Maximum heat output-dry cordwood(4) 110,000 BTU/h (32.2 kW)
Minimum overall heat output rate(4) (5) 17,200 BTU/h (5.0 kW)
Maximum overall heat output rate(4) (5) 57,800 BTU/h (16.9 kW)
Average overall efficiency-dry cordwood (HHV)(5) (6) 71 %
Average overall efficiency-dry cordwood (LHV)(5) (7) 76 %
Optimum efficiency(1) (2) 77 %
Optimum heat transfer efficiency(8) 75 %
Average particulate emission rate(3) 1.6 g/h
Average CO(10) 73 g/h
Size Extra Large
Alcove installation approved Yes
Mobile home approved Yes, with fresh air intake
Certified according to applicable standards By an accredited laboratory (CAN/USA)
Overall dimension (Width) 28 1/8''
Overall dimension (Height) 36 3/8''
Overall dimension (Depth) 31 1/4''
Premium quality blower included (CFM) Optional
Combustion technology Non-catalytic
Stainless-steel secondary-air system Yes
Flue outlet diameter 6"
Distance-center of the flue outlet to back unit 9"
Distance-center of the flue outlet to side unit 14 1/8"
Recommended chimney diameter 6"
Type of chimney CAN/ULC S629, UL 103 HT (2100 °F)
Minimum chimney height 12'
Door type Single, glass with cast iron frame
Door opening size (Width) 19"
Door opening size (Height) 10 5/8"
Glass type Ceramic glass
Glass surface - W x H 18 3/8" x 12 1/8"
Steel thickness-body 3/16"
Steel thickness-top 5/16"
Firebox size (Width) 22 7/8"
Firebox size (Height) 12 7/8"
Firebox size (Depth) 20 1/8"
Log positioning Loading over width and over depth
Maximum log length 22"
Firebox lined with refractory bricks Yes
Baffle type High-quality vermiculite
High-efficiency certified appliance Yes, EPA 2020 approved
Canadian Standard (emissions) CSA B415.1-10
USA Standard (emissions) EPA
Canadian Standard (safety) ULC S627
USA Standard (safety) UL 1482, UL 737
Warranty Limited lifetime
Shipping weight 525 lb (238 kg)

 

Clearances to combustibles in US*

Single wall pipe Double wall pipe
Clearance - Sidewall 14" 14"
Clearance - Corner 7 1/4" 7"
Clearance - Back wall 13" 6"
Clearance - Base of the unit to ceiling** 84" 84"

*The information given on the certification label affixed to the appliance always overrides the information published in any other media (owner's manual, catalogs, flyers, magazines and/or websites).

**Some appliances have been tested with a low ceiling. Before setting up your unit, refer to the installation manual.

1. Performances based on a fuel load prescribed by the standard at 7 lb/ft³ and with a moisture content between 19% and 25%.

2. Optimum overall efficiency at a specific burn rate (LHV).

3. This appliance is officially tested and certified by an independent agency.

4. The maximum heat output (dry cordwood) is based on a loading density varying between 15 lb/ft³ and 20 lb/ft³. Other performances are based on a fuel load prescribed by the standard. The specified loading density varies between 7 lb/ft³ and 12 lb/ft³. The moisture content is between 19% and 25%.

5. As measured per CSA B415.1-10 stack loss method.

6. Higher Heating Value of the fuel.

7. Lower Heating Value of the fuel.

8. The optimum heat transfer efficiency is for the low burn rate (using HHV) and represents the appliance’s ability to convert the energy contained in the solid fuels into energy transferred to the room in the form of heat and does not take into account the chemical losses during combustion.

9. Recommended heating area and maximum burn time may vary subject to location in home, chimney draft, heat loss factors, climate, fuel type and other variables. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.

10. Carbon monoxide.

WARNING California's Proposition 65 


Drolet Logo

About the Brand

In 1988, Drolet was a pioneer in the development of low-emission products. The HT-2000 is the first EPA / CSA-certified appliance and has literally become a legend in the wood-burning world! Over the next few years, a whole series of "HT" products were developed and met with huge success.

Over the years, environmental standards have been tightened more and more to reduce the emissions of fine particles caused by the combustion of wood-burning appliances. Just as innovative as in its beginnings, Drolet is ahead of this wave of change and successfully re-certifies its appliances long before the deadline. It was these changes in standards that led to the creation of the HT-3000, which succeeded the legendary HT-2000.

Synonymous with robustness, reliability, and safety, Drolet's DNA solidifies over time. The new generations can benefit from the same quality as that established by the know-how of F.X. Drolet and his team back in the days. Proudly Canadian, the manufacture of Drolet appliances is now in Saint-Augustin-de-Desmaures, near Quebec City, in a state-of-the-art factory.


Why is the BTU according to EPA test data smaller than the one advertised?

You will notice a difference between the BTU output as per the EPA’s test data and what is advertised on our web site. The maximum BTU output we advertise is what will be obtained with a full load of seasoned cordwood inserted inside the firebox. The EPA output, on the other hand, is what has been obtained during emissions testing. The EPA test procedure requires that a special type of wood is used and positioned inside the firebox in a manner that does not represent the way the firebox volume would normally be utilized using seasoned cordwood. The EPA test load is typically much smaller. Hence, the BTU as per the EPA’s test data is reduced. The BTU output that should be considered by a normal user is the one we advertise for seasoned cordwood.

Can I install an EPA or CSAB415.1-10 certified wood heater on an 8-inch chimney?

EPA or CSAB415.1-10 certified heaters function best on a 6-inch chimney (interior diameter). The problem with an 8-inch chimney is that the appliance may struggle to heat-up the air volume contained inside the chimney. A hot chimney is required to create enough draft. Poor draft will inevitably lead to poor combustion, which will cause smoke roll backs, a dirty glass, lack of heat, and a large quantity of unburned fuel inside the firebox. It is therefore highly recommended installing a 6-inch liner inside the 8-inch chimney. This liner may be rigid or flexible.

How do I know if an appliance is EPA certified?

The EPA 2020 certification of an appliance can be checked in three places:

On the certification plate
Locate towards the bottom of the plate, just above the safety notices, the section that indicates ''U.S. ENVIRONMENTAL PROTECTION AGENCY. Certified to comply with 2020 particulate emission standards with cordwood''.

In the manual
In the installation and user manual, go to the performances table in the “General information” section and locate the line “Average particulate emission rate” – it will show EPA if the appliance is EPA certified.

On the website
Go to the product page in which you are interested. In the ''Specifications'' section, locate the lines ''High-efficiency certified appliance'' and ''US Standard (emissions)'' - these will respectively show ''Yes, EPA 2020 Approved'' and ''EPA'' if the appliance is EPA certified.
In the event of a discrepancy between the information displayed on the plate and the other references, the values on the certification plate always have priority.

Can I cook on the top of my wood stove?

It is definitely possible to cook on the top of your stove. This can be very useful in case of power failure. A stove fully loaded with wood will easily reach 500 to 700 °F on top. This is sufficient to cook. The use of a pan or other cookware may scratch the paint. An option is to use a cast iron cooking grid or simply lay a piece of stainless steel on top of the stove.

Why is the efficiency as per the EPA’s test data smaller than the publicized optimum efficiency?

EPA refers to the CSAB415.1-10 standard for the calculation of the appliance’s efficiency. The efficiency reported as per EPA’s directives consists of an average between four different burn rates, ranging from the lowest burn rate (air intake completely closed) to the highest burn rate (air intake completely open). The optimum efficiency that we publicize is the efficiency obtained according to the same test data, but for the low burn rate only. This efficiency is more realistic for a majority of users whose heating needs require that the unit be used to maximize burn times.

Can I remove the legs or pedestal of my stove and convert it into a fireplace insert?

Unfortunately, there is a major design difference between a freestanding wood stove and a wood insert. The wood insert (like all other inserts) has an extra steel jacket that covers about 2/3 of its firebox on the sides and all of its back. This serves to accumulate the heat radiated by the firebox. The heat is then pushed in front of the unit and into the room by a blower. Without this feature, the heat radiated by the insert would be lost into the masonry cavity. Hence, a stove inserted into a masonry fireplace would not have the same efficiency. Furthermore, its clearances to combustible materials could vary. If the stove has not been tested for this type of installation, it cannot be inserted into a masonry opening.

What makes a heater mobile-home approved?

Mobile-home approved stoves have gone through specific testing to show that they can source their combustion air entirely from outside the house. This is required because mobile homes (or manufactured homes) are often very airtight. Should there be a lack of combustion air, harmful levels of CO (carbon monoxide) could accumulate in the house. This is why mobile-home approved stoves have an adapter that hooks-up to the unit and connects to a fresh air intake on the outside wall of the house through an insulated pipe.

Why do I have to cure the paint?

Most high-temperature paints react in the same way. There are two resins in the paint. One resin dries at room temperature, giving the paint the initial properties seen on a brand new stove. Then, when fires are built in the stove, this air-dry resin burns away. The other resin is a silicon resin (silicone gives the paint its high heat resistance) that will not cure until the appliance is heated at high temperatures. This occurs at around 400 °F – 450 °F. The air dry resin will burn away at about 600 °F.
We recommend a two-stage curing process. Do not burn at full heat (keep temperature below 900 °F) for the first two burns as this could “shock” the paint and cause damage. Paint may peel or discolor. The initial fire should be made at a medium temperature (450 °F) for about 60 minutes. As the paint heats-up, it will soften and even appear wet. It should not be touched with anything. Gradually, on the hottest spots (usually near the flue and working outwards) the paint will again appear dry. When this process is completed, the paint will be ready for the next stage.
A second, hotter burn of around 600 °F for another 45 minutes will burn away the air-dry resin. You will know when this occurs because the process creates some smoke and odour. The non-toxic smoke is primarily carbon dioxide, but there are other residual components that make it smell bad and may cause physical distress for some individuals or animals. This is why we recommend keeping the space vacant and ventilated. Until the second stage is reached, the curing process will be incomplete.
Paint may appear to be a little glossy when first applied. High heat will cause all liquid paint to lose its glossy appearance.

Do I need to install a fresh air intake on my wood heater?

A fresh air intake is not mandatory for your wood heater, unless the unit is installed in a mobile home or if the local building code or the manufacturer requires it. If the heater is installed in an open room, in a house that is more or less air-tight, combustion air will normally be easily replaced. In this case, the installation of a fresh air intake is not required. It must, however, be noted that a fresh air intake, even if it is not mandatory, will always provide the advantage of better balancing the house with regards to combustion air. If the house has a powerful mechanical exhaust system that may be used while the heater is burning (ex: range hood), a fresh-air intake will be required.

Do I need a floor protection under and around my heater?

Yes, floor protection is required for any wood appliance unless the unit already sits on a non-combustible surface. You have many choices, such as stone, brick, cement board, or tile. You need to consult your owner's manual in order to know the dimensions of the floor protection specific to your model. In Canada, the floor protection must extend in front of the unit by at least 18 inches and by at least 8 inches on each side. In the USA, the floor protection must extend at least 8 inches on each side of the appliance (measured from the door opening) and at least 16 inches in front of the door opening.

What burn time will I get from my wood heater?

The combustion time for an EPA or CSAB415.1-10 certified, non-catalytic wood appliance depends on many factors, the most important being the size of its firebox. Heaters with a 2.0 cubic foot firebox or more will normally have longer burn-times. From 6 to 8 hours is about the burn time you will get. Some companies will advertise longer burn times, but be careful, this calculation is made from the time you light the fire to the time there is absolutely no combustible left into the firebox. No matter what the appliance model is, the maximum BTU output will be obtained over approximately 33% of the total burn cycle. This represents 2 to 3 hours for a medium-size stove. So realistically, you will have to reload the unit every 3 or 4 hours in order to get the maximum heat out of your appliance when you are home. If you don’t reload the heater and let it burn the remaining fuel, your output will slowly decrease until there is no useful heat left to produce (we call this the “tail end” of the combustion cycle). This “tail end” will provide heat for another 4 to 5 hours. So if you are looking for a 6 to 8-hour burn time, make sure you choose an EPA or CSAB415.1-10 certified wood heater with a BTU output (using cordwood) of 60,000 BTU or more. Appliances with that kind of output all have fairly large fireboxes. If you are going to rely mostly on wood for heating and your house has more than 2,000 square feet, do not hesitate to choose one of our larger units (>85,000 BTU). Those appliances will have a burn time of approximately 8 to 10 hours.

Do I need an ash drawer?

An ash drawer is a very practical feature, but it is not absolutely necessary. The ash drawer enables you to empty your heater and leave the ashes in the drawer until it is full. It makes cleaning more convenient and less messy. If you do not have an ash drawer, you can scoop out the ashes into a small steel bucket (with a cover) that you leave near the appliance. Always make sure that the embers are cold before disposing of them.

What type of pipe and chimney do I need for my appliance?

Your exhaust system is comprised of two main elements: chimney and stove pipe.

Stove Pipe
Steel pipes that connect the appliance to the insulated chimney are normally needed unless the appliance is already inserted into an enclosure (for instance, in the case of a zero-clearance wood fireplace). They do not pass through combustible materials. The term “black pipe” is also often used in the industry. There are two types of stove pipe: single-wall pipes and double-wall pipes.
As their name indicates, single-wall pipes have just one wall. A minimum of 18 inches is required between the pipe and a combustible wall. In general, single-wall pipes provide less insulation than double-wall pipes do and therefore require more clearance. This is the main drawback of single-wall pipes. Their advantage is in their cost; they are nearly three times less expensive than double-wall pipes.
As their name indicates, double-wall pipes have a second wall, i.e., an interior one made of stainless steel. The cushion of air between the two walls provides thermal insulation allowing the appliance to be installed much closer to walls. This is the main advantage of double-wall pipes. The required distance for each heater model is based on the safety tests conducted with each type of connector. You therefore need to properly consult the appliance’s owner’s manual in order to know the prescribed clearances from combustible materials.

Chimney
There are two types of chimneys: an insulated (or prefabricated) chimney or a masonry chimney. If you have a masonry chimney, it must meet the local building code. It must be lined with refractory bricks or tiles joint together with refractory cement. The chimney diameter should be the same as the appliance’s flue outlet (6 inches for most models). It is rarely the case with masonry chimneys. Their diameter is often bigger than the appliance’s flue outlet. The way to deal with this is to insert inside the masonry chimney a stainless steel liner that has the same diameter as the appliance’s flue outlet. Unless a liner is installed, serious draft problems can occur.
An insulated chimney (or prefab chimney) is a stainless steel flue that has been tested to resist temperature as high as 2100F. It has a double wall filled with insulating wool. The majority of insulated chimneys have 2 inches of insulation, while some have just 1 inch. Others are air-insulated and have 3 walls; they are referred to as “triple-wall air-cooled chimneys.
When we speak of a 6-inch chimney, we are referring to its interior diameter. If the chimney has 2 inches of insulation, the flue will have an exterior diameter of 10 inches.
In wood-heat system installations, we must use an insulated chimney for any flue that passes through walls, ceilings, attics and closets (i.e., all combustible surfaces in general). This chimney must also be installed outside the house.

Why should I install a blower on my wood heater?

A blower can be installed at the back of most models. This option enables you to redistribute the heat from the back of your heater to the front of it and into the room. By forcing hot air toward the front of the heater, the blower extends the radiation power of your unit. Most appliances can also have a thermodisc installed. A thermodisc is a heat sensor connected to the back of the appliance and wired-up to the blower. It will start the blower automatically when the air temperature in the back heat shield reaches approximately 115 °F. Likewise, it will turn the blower off when the temperature in the back heat shield goes below 100 °F.

Drolet Limited Lifetime Warranty

The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your DROLET dealer. 

This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the installation in accordance with the instructions supplied with this product and all local and national building codes. Any service call related to an improper installation is not covered by this warranty.

The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and labour costs covered by this warranty are limited according (*Subject to limitations) to each table per unit below.

The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of the product.

Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must not exceed the wholesale price of the replacement part. Shall your unit or a components be defective, contact immediately your DROLET dealer. To accelerate processing of your warranty claim, make sure to have on hand the following information:

• Your name, address and telephone number;
• Bill of sale and dealer’s name;
• Installation configuration;
• Serial number and model name as indicated on the nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.

Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your DROLET dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.

*Pictures required.

 

Wood Stoves and Inserts

This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure. 

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite, C-Cast or equivalent baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Pellets Stove

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum. 

Description Parts Labour
Combustion chamber (welds only*), heat exchanger (welds only*), and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions), and plating (defective manufacture*). 5 years 3 years
Removable stainless steel components, burn pot, deflectors, and supports. 3 years N/A
Glass retainers, handle assembly, cleaning rod, air control mechanism, and auger. 3 years 1 year
Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat, and other controls. 1 year 1 year
Ceramic glass (thermal breakage only*), paint (peeling*), gaskets, insulation, ceramic fibre blankets, ceramic logs*, masonry-like panels* and other options. 1 year N/A
All parts replaced under the warranty. 90 days N/A


Wood Furnaces

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum.

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite baffle*, and C-Cast baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Cooking Stoves

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or underestimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime N/A
Surrounds, ash drawer, trims (extrusions), and convector air-mate. 5 years N/A
Removable stainless steel combustion chamber components, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years N/A
Carbon steel combustion chamber components. 2 years N/A
Paint (peeling**), plating (defective manufacture**), ceramic glass (thermal breakage only**), gaskets, insulation, and oven thermometer. 1 year N/A
Firebricks, vermiculite combustion chamber components, oven mitt, and cooking accessories. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Gas Wall Heater

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, negligence or accident during transportation are not covered by this warranty.

Description Parts Labour
Combustion chamber (welds only), burner, venting system and enameled parts 5 years N/A
Gas valve, pilot assembly (related parts) and ceramic glass (thermal
breakage only*
2 years N/A
Blowers, heat sensors, switches and gaskets 1 year N/A

 

Outdoor Wood Burning Fireplaces

Outdoor fireplaces come with a limited 6 months warranty from the date of purchase, against manufacturing defects. Our warranty does not cover damages caused by rust and/or excessive heat. The paint is not guaranteed. To preserve the appearance of your fireplace, paint it with a high-temperature stove or barbecue paint.

 

Product Registration: Warranty Registration | Drolet

Shipping Overview

Orders are processed 7 days a week and shipped Monday through Friday (excluding holidays). We strive to ship your orders as fast as possible; it is possible that your order may ship sooner than estimated. If you order two or more items, you may receive them in multiple boxes on different days because of varying shipping locations.
IMPORTANT: Please note that we cannot ship to a P.O. Box.
During the holidays, shipping delays are generally longer.

Standard Ground Carrier / Parcel shipments

Most parcel shipments will be expedited within 24 hours of open business hours and do not require signature upon delivery. We offer two shipping options standard and express. Standard shipping delays average between (3 to 5) business days, remote areas in North America rarely exceed (10) days. Express delays average (2 to 3) business days. We cannot guarantee express shipping delays, as this is a service provided by an outside transport service. Refunds are not eligible for expedited shipping delays due to acts of nature outside of our control. We use FedEx, UPS and Dicom depending on pick-up time and delivery location. We cannot guarantee which service provider will be used before an order is processed.
Because express delivery service involves air transport, some items cannot be shipped via this option. Items containing hazardous or regulated materials, or some very large or heavy items must be shipped to you via freight carrier.

Curbside Freight Shipments

Heating appliances ship via tractor trailer and are limited to a curbside delivery. Freight carriers are specially trained and equipped to handle over sized and fragile items safely and efficiently. Please refer to the steps below to know what to expect for the delivery service.

Step 1 – Within 24 hours after your order is shipped you will receive a confirmation email providing tracking information.

Step 2 – Once the shipment has arrived at your local freight terminal, transport will call you to schedule a delivery appointment. Appointments are made Mondays – Fridays and you are usually given a 4-hours window to expect delivery during business hours. It is important that the phone number provided when ordering is a working number to contact you.

Step 3 – Curb side delivery completion – The driver will arrive with a lift-gate truck (truck sizes vary) and will lower the appliance onto the ground at the edge of your driveway. Due to company policy the driver is not authorized to move it further. Curbside delivery service does not include set up or assembly of items or removal of packaging materials, nor does it include bringing the items inside the home.

Step 4 – Upon delivery, you will need to inspect and sign a Proof of Delivery Receipt for the shipment. Check for visible damage and if any damage is seen make sure that it is noted on the delivery receipt and take pictures of the damage. You have the right to refuse the delivery due to damage shown. For all transport damage issues please contact us immediately.

Address Changes

Addresses can be updated by contacting us via telephone (833) 419-1774, at no additional cost before the order has been shipped. Once the order has shipped the freight carrier will charge an additional fee to update the delivery address. This charge can be very expensive, make sure to verify the address when you receive your order confirmation. Shipping is unavailable to P.O. Boxes.

Items with no availability

If the item you need is unavailable, an estimated date of delivery will be communicated to you. You will be able to place your order and we will deliver your item at the date promised. If you order multiple items at the same time, they will be automatically grouped. Their delivery date will be the date of the item with the latest estimated ship date. If you wish to have some items delivered immediately, we recommend that you perform two separate transactions. This way, available items will be delivered immediately. Any out-of-stock item will be delivered later, at the date communicated to you.

Shipping damages

Drolet is responsible for covering shipping damage by providing the correct replacement parts to the customer at no charge. However, Drolet's liability is limited to shipping damage and will not cover any other damage such as costs incurred for installation being delayed or canceled. Claims related to shipping damage must be submitted within 30 days of the delivery date with according proof.

11 Reasons to Choose Topture

1. Free Shipping: We offer free standard shipping on 95% of our products. No more hidden fees or surprises at checkout!

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. 90-Day Lowest Price Guarantee: We guarantee the lowest prices online for all our products. If you find a product at a lower price elsewhere, we’ll beat the price by $50, even up to 90 days after your purchase.

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!