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Drolet Outback Chef Wood Cookstove | DB04800

by Drolet
SKU DB04800
Save $2,200.00 Save $2,200.00
Original price $5,999.00
Original price $5,999.00 - Original price $5,999.00
Original price $5,999.00
Current price $3,799.00
$3,799.00 - $3,799.00
Current price $3,799.00
Availability:
in stock, ready to be shipped

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(Lower 48)

Product Overview

Drolet offers all the Italian know-how in this wood-burning cookstove, specifically designed for simple use and the unrivaled cooking of food. Also appreciated for the radiant heat it provides, this is an absolute must-have for peaceful cottage life.

When Versatility Rhymes with Elegance

This kitchen appliance, with its modern and refined charm, is distinguished by a classic look that will suit any interior. The doors and cast-iron top blend perfectly with the anthracite-enameled steel side panels and its protective cooktop cover.

Best Value for Money

Available at an unbeatable price, this wood cookstove has several advantages: four doors giving practical access to the fire, ashes, oven (11 3/8"W x 17 3/4"D x 11 3/4"H), stove drawer and accessories; stainless steel oven with an adjustable grill; stainless steel and vermiculite combustion chamber; fire viewing oven glass in vitroceramics with an integrated thermometer; robust lever handles; chrome handrails; hot air bypass trap for regulating oven heat.

The Outback Chef gives off heat, but its design makes it primarily a cooking appliance. So when the stove is on, you will heat the room, but you will not benefit from slow-combustion heat like a high-efficiency wood stove.

Options: double wall pipe kit (to the wall or to the ceiling)

Any installation must be done according to the data and drawings detailed in the owner’s manual.

Efficiency Data Summary | US Tax Credit

RECOMMENDED AREA MAP BY CLIMATE ZONE 

Fuel type Dry cordwood 
Overall firebox volume 1.08 ft³
Size Medium
Certified according to applicable standards By an accredited laboratory (CAN/USA)
Overall dimension (Width) 40"
Overall dimension (Height) 33 5/8"
Overall dimension (Depth) 25 7/8"
Oven dimension (Width) 11 3/8"
Oven dimension (Height) 11 3/4"
Oven dimension (Depth) 17 3/4"
Volume of the oven 1.38 ft³
Firebox size (Width) 8 3/8"
Firebox size (Depth) 16 3/4"
Firebox size (Height)
10 1/4"
Log positioning Loading over depth
Maximum log length 16"
Firebox lined with refractory bricks Yes
Baffle type High quality vermiculite
High-efficiency certified appliance Exempt
Flue outlet diameter 6"
Distance-center of the flue outlet to back unit 5 3/4"
Distance-center of the flue outlet to side unit 5 3/4"
Recommended chimney diameter 6"
Type of chimney CAN/ULC S629, UL 103 HT (2100 °F)
Minimum chimney height 12'
Recommended chimney diameter 6"
Door type Single, glass with cast iron frame
Door opening size (Width) 8 3/8"
Door opening size (Height) 6 1/2"
Glass type Ceramic glass
Glass surface - W x H 7 3/8" x 10 3/4"
Canadian Standard (safety) ULC S627
USA Standard (safety) UL1482
Warranty Limited lifetime
Shipping weight 545 lb (248 kg)

 

Clearances to combustibles in US*

Single wall pipe Double wall pipe
Clearance - Sidewall 9" 9"
Clearance - Back wall 11" 11"
Clearance - Front of the unit 36" 36"
Clearance - Base of the unit to ceiling** 84" 84"

 

*The information given on the certification label affixed to the appliance always overrides the information published in any other media (owner's manual, catalogs, flyers, magazines, and/or websites).

**Some appliances have been tested with a low ceiling. Before setting up your unit, refer to the installation manual. 

WARNING California's Proposition 65 


Drolet Logo

 

About the Brand

In 1988, Drolet was a pioneer in the development of low-emission products. The HT-2000 is the first EPA / CSA-certified appliance and has literally become a legend in the wood-burning world! Over the next few years, a whole series of "HT" products were developed and met with huge success.

Over the years, environmental standards have been tightened more and more to reduce the emissions of fine particles caused by the combustion of wood-burning appliances. Just as innovative as in its beginnings, Drolet is ahead of this wave of change and successfully re-certifies its appliances long before the deadline. It was these changes in standards that led to the creation of the HT-3000, which succeeded the legendary HT-2000.

Synonymous with robustness, reliability, and safety, Drolet's DNA solidifies over time. The new generations can benefit from the same quality as that established by the know-how of F.X. Drolet and his team back in the day. Proudly Canadian, the manufacture of Drolet appliances is now in Saint-Augustin-de-Desmaures, near Quebec City, in a state-of-the-art factory.

Drolet Limited Lifetime Warranty

The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your DROLET dealer. 

This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the installation in accordance with the instructions supplied with this product and all local and national building codes. Any service call related to an improper installation is not covered by this warranty.

The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and labour costs covered by this warranty are limited according (*Subject to limitations) to each table per unit below.

The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of the product.

Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must not exceed the wholesale price of the replacement part. Shall your unit or a components be defective, contact immediately your DROLET dealer. To accelerate processing of your warranty claim, make sure to have on hand the following information:

• Your name, address and telephone number;
• Bill of sale and dealer’s name;
• Installation configuration;
• Serial number and model name as indicated on the nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.

Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your DROLET dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.

*Pictures required.

 

Wood Stoves and Inserts

This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure. 

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite, C-Cast or equivalent baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Pellets Stove

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum. 

Description Parts Labour
Combustion chamber (welds only*), heat exchanger (welds only*), and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions), and plating (defective manufacture*). 5 years 3 years
Removable stainless steel components, burn pot, deflectors, and supports. 3 years N/A
Glass retainers, handle assembly, cleaning rod, air control mechanism, and auger. 3 years 1 year
Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat, and other controls. 1 year 1 year
Ceramic glass (thermal breakage only*), paint (peeling*), gaskets, insulation, ceramic fibre blankets, ceramic logs*, masonry-like panels* and other options. 1 year N/A
All parts replaced under the warranty. 90 days N/A


Wood Furnaces

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum.

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite baffle*, and C-Cast baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Cooking Stoves

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or underestimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime N/A
Surrounds, ash drawer, trims (extrusions), and convector air-mate. 5 years N/A
Removable stainless steel combustion chamber components, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years N/A
Carbon steel combustion chamber components. 2 years N/A
Paint (peeling**), plating (defective manufacture**), ceramic glass (thermal breakage only**), gaskets, insulation, and oven thermometer. 1 year N/A
Firebricks, vermiculite combustion chamber components, oven mitt, and cooking accessories. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Gas Wall Heater

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, negligence or accident during transportation are not covered by this warranty.

Description Parts Labour
Combustion chamber (welds only), burner, venting system and enameled parts 5 years N/A
Gas valve, pilot assembly (related parts) and ceramic glass (thermal
breakage only*
2 years N/A
Blowers, heat sensors, switches and gaskets 1 year N/A

 

Outdoor Wood Burning Fireplaces

Outdoor fireplaces come with a limited 6 months warranty from the date of purchase, against manufacturing defects. Our warranty does not cover damages caused by rust and/or excessive heat. The paint is not guaranteed. To preserve the appearance of your fireplace, paint it with a high-temperature stove or barbecue paint.

 

Product Registration: Warranty Registration | Drolet

Shipping Overview

Orders are processed 7 days a week and shipped Monday through Friday (excluding holidays). We strive to ship your orders as fast as possible; it is possible that your order may ship sooner than estimated. If you order two or more items, you may receive them in multiple boxes on different days because of varying shipping locations.
IMPORTANT: Please note that we cannot ship to a P.O. Box.
During the holidays, shipping delays are generally longer.

Standard Ground Carrier / Parcel shipments

Most parcel shipments will be expedited within 24 hours of open business hours and do not require signature upon delivery. We offer two shipping options standard and express. Standard shipping delays average between (3 to 5) business days, remote areas in North America rarely exceed (10) days. Express delays average (2 to 3) business days. We cannot guarantee express shipping delays, as this is a service provided by an outside transport service. Refunds are not eligible for expedited shipping delays due to acts of nature outside of our control. We use FedEx, UPS and Dicom depending on pick-up time and delivery location. We cannot guarantee which service provider will be used before an order is processed.
Because express delivery service involves air transport, some items cannot be shipped via this option. Items containing hazardous or regulated materials, or some very large or heavy items must be shipped to you via freight carrier.

Curbside Freight Shipments

Heating appliances ship via tractor trailer and are limited to a curbside delivery. Freight carriers are specially trained and equipped to handle over sized and fragile items safely and efficiently. Please refer to the steps below to know what to expect for the delivery service.

Step 1 – Within 24 hours after your order is shipped you will receive a confirmation email providing tracking information.

Step 2 – Once the shipment has arrived at your local freight terminal, transport will call you to schedule a delivery appointment. Appointments are made Mondays – Fridays and you are usually given a 4-hours window to expect delivery during business hours. It is important that the phone number provided when ordering is a working number to contact you.

Step 3 – Curb side delivery completion – The driver will arrive with a lift-gate truck (truck sizes vary) and will lower the appliance onto the ground at the edge of your driveway. Due to company policy the driver is not authorized to move it further. Curbside delivery service does not include set up or assembly of items or removal of packaging materials, nor does it include bringing the items inside the home.

Step 4 – Upon delivery, you will need to inspect and sign a Proof of Delivery Receipt for the shipment. Check for visible damage and if any damage is seen make sure that it is noted on the delivery receipt and take pictures of the damage. You have the right to refuse the delivery due to damage shown. For all transport damage issues please contact us immediately.

Address Changes

Addresses can be updated by contacting us via telephone (833) 419-1774, at no additional cost before the order has been shipped. Once the order has shipped the freight carrier will charge an additional fee to update the delivery address. This charge can be very expensive, make sure to verify the address when you receive your order confirmation. Shipping is unavailable to P.O. Boxes.

Items with no availability

If the item you need is unavailable, an estimated date of delivery will be communicated to you. You will be able to place your order and we will deliver your item at the date promised. If you order multiple items at the same time, they will be automatically grouped. Their delivery date will be the date of the item with the latest estimated ship date. If you wish to have some items delivered immediately, we recommend that you perform two separate transactions. This way, available items will be delivered immediately. Any out-of-stock item will be delivered later, at the date communicated to you.

Shipping damages

Drolet is responsible for covering shipping damage by providing the correct replacement parts to the customer at no charge. However, Drolet's liability is limited to shipping damage and will not cover any other damage such as costs incurred for installation being delayed or canceled. Claims related to shipping damage must be submitted within 30 days of the delivery date with according proof.

11 Reasons to Choose Topture

1. Free Shipping: We offer free standard shipping on 95% of our products. No more hidden fees or surprises at checkout!

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. 90-Day Lowest Price Guarantee: We guarantee the lowest prices online for all our products. If you find a product at a lower price elsewhere, we’ll beat the price by $50, even up to 90 days after your purchase.

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!

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Product Overview

Drolet offers all the Italian know-how in this wood-burning cookstove, specifically designed for simple use and the unrivaled cooking of food. Also appreciated for the radiant heat it provides, this is an absolute must-have for peaceful cottage life.

When Versatility Rhymes with Elegance

This kitchen appliance, with its modern and refined charm, is distinguished by a classic look that will suit any interior. The doors and cast-iron top blend perfectly with the anthracite-enameled steel side panels and its protective cooktop cover.

Best Value for Money

Available at an unbeatable price, this wood cookstove has several advantages: four doors giving practical access to the fire, ashes, oven (11 3/8"W x 17 3/4"D x 11 3/4"H), stove drawer and accessories; stainless steel oven with an adjustable grill; stainless steel and vermiculite combustion chamber; fire viewing oven glass in vitroceramics with an integrated thermometer; robust lever handles; chrome handrails; hot air bypass trap for regulating oven heat.

The Outback Chef gives off heat, but its design makes it primarily a cooking appliance. So when the stove is on, you will heat the room, but you will not benefit from slow-combustion heat like a high-efficiency wood stove.

Options: double wall pipe kit (to the wall or to the ceiling)

Any installation must be done according to the data and drawings detailed in the owner’s manual.

Efficiency Data Summary | US Tax Credit

RECOMMENDED AREA MAP BY CLIMATE ZONE 

Fuel type Dry cordwood 
Overall firebox volume 1.08 ft³
Size Medium
Certified according to applicable standards By an accredited laboratory (CAN/USA)
Overall dimension (Width) 40"
Overall dimension (Height) 33 5/8"
Overall dimension (Depth) 25 7/8"
Oven dimension (Width) 11 3/8"
Oven dimension (Height) 11 3/4"
Oven dimension (Depth) 17 3/4"
Volume of the oven 1.38 ft³
Firebox size (Width) 8 3/8"
Firebox size (Depth) 16 3/4"
Firebox size (Height)
10 1/4"
Log positioning Loading over depth
Maximum log length 16"
Firebox lined with refractory bricks Yes
Baffle type High quality vermiculite
High-efficiency certified appliance Exempt
Flue outlet diameter 6"
Distance-center of the flue outlet to back unit 5 3/4"
Distance-center of the flue outlet to side unit 5 3/4"
Recommended chimney diameter 6"
Type of chimney CAN/ULC S629, UL 103 HT (2100 °F)
Minimum chimney height 12'
Recommended chimney diameter 6"
Door type Single, glass with cast iron frame
Door opening size (Width) 8 3/8"
Door opening size (Height) 6 1/2"
Glass type Ceramic glass
Glass surface - W x H 7 3/8" x 10 3/4"
Canadian Standard (safety) ULC S627
USA Standard (safety) UL1482
Warranty Limited lifetime
Shipping weight 545 lb (248 kg)

 

Clearances to combustibles in US*

Single wall pipe Double wall pipe
Clearance - Sidewall 9" 9"
Clearance - Back wall 11" 11"
Clearance - Front of the unit 36" 36"
Clearance - Base of the unit to ceiling** 84" 84"

 

*The information given on the certification label affixed to the appliance always overrides the information published in any other media (owner's manual, catalogs, flyers, magazines, and/or websites).

**Some appliances have been tested with a low ceiling. Before setting up your unit, refer to the installation manual. 

WARNING California's Proposition 65 


Drolet Logo

 

About the Brand

In 1988, Drolet was a pioneer in the development of low-emission products. The HT-2000 is the first EPA / CSA-certified appliance and has literally become a legend in the wood-burning world! Over the next few years, a whole series of "HT" products were developed and met with huge success.

Over the years, environmental standards have been tightened more and more to reduce the emissions of fine particles caused by the combustion of wood-burning appliances. Just as innovative as in its beginnings, Drolet is ahead of this wave of change and successfully re-certifies its appliances long before the deadline. It was these changes in standards that led to the creation of the HT-3000, which succeeded the legendary HT-2000.

Synonymous with robustness, reliability, and safety, Drolet's DNA solidifies over time. The new generations can benefit from the same quality as that established by the know-how of F.X. Drolet and his team back in the day. Proudly Canadian, the manufacture of Drolet appliances is now in Saint-Augustin-de-Desmaures, near Quebec City, in a state-of-the-art factory.

Drolet Limited Lifetime Warranty

The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your DROLET dealer. 

This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the installation in accordance with the instructions supplied with this product and all local and national building codes. Any service call related to an improper installation is not covered by this warranty.

The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and labour costs covered by this warranty are limited according (*Subject to limitations) to each table per unit below.

The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of the product.

Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must not exceed the wholesale price of the replacement part. Shall your unit or a components be defective, contact immediately your DROLET dealer. To accelerate processing of your warranty claim, make sure to have on hand the following information:

• Your name, address and telephone number;
• Bill of sale and dealer’s name;
• Installation configuration;
• Serial number and model name as indicated on the nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.

Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your DROLET dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.

*Pictures required.

 

Wood Stoves and Inserts

This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure. 

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite, C-Cast or equivalent baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Pellets Stove

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum. 

Description Parts Labour
Combustion chamber (welds only*), heat exchanger (welds only*), and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions), and plating (defective manufacture*). 5 years 3 years
Removable stainless steel components, burn pot, deflectors, and supports. 3 years N/A
Glass retainers, handle assembly, cleaning rod, air control mechanism, and auger. 3 years 1 year
Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat, and other controls. 1 year 1 year
Ceramic glass (thermal breakage only*), paint (peeling*), gaskets, insulation, ceramic fibre blankets, ceramic logs*, masonry-like panels* and other options. 1 year N/A
All parts replaced under the warranty. 90 days N/A


Wood Furnaces

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum.

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite baffle*, and C-Cast baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Cooking Stoves

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or underestimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime N/A
Surrounds, ash drawer, trims (extrusions), and convector air-mate. 5 years N/A
Removable stainless steel combustion chamber components, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years N/A
Carbon steel combustion chamber components. 2 years N/A
Paint (peeling**), plating (defective manufacture**), ceramic glass (thermal breakage only**), gaskets, insulation, and oven thermometer. 1 year N/A
Firebricks, vermiculite combustion chamber components, oven mitt, and cooking accessories. N/A N/A
All parts replaced under the warranty. 90 days N/A

 

Gas Wall Heater

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, negligence or accident during transportation are not covered by this warranty.

Description Parts Labour
Combustion chamber (welds only), burner, venting system and enameled parts 5 years N/A
Gas valve, pilot assembly (related parts) and ceramic glass (thermal
breakage only*
2 years N/A
Blowers, heat sensors, switches and gaskets 1 year N/A

 

Outdoor Wood Burning Fireplaces

Outdoor fireplaces come with a limited 6 months warranty from the date of purchase, against manufacturing defects. Our warranty does not cover damages caused by rust and/or excessive heat. The paint is not guaranteed. To preserve the appearance of your fireplace, paint it with a high-temperature stove or barbecue paint.

 

Product Registration: Warranty Registration | Drolet

Shipping Overview

Orders are processed 7 days a week and shipped Monday through Friday (excluding holidays). We strive to ship your orders as fast as possible; it is possible that your order may ship sooner than estimated. If you order two or more items, you may receive them in multiple boxes on different days because of varying shipping locations.
IMPORTANT: Please note that we cannot ship to a P.O. Box.
During the holidays, shipping delays are generally longer.

Standard Ground Carrier / Parcel shipments

Most parcel shipments will be expedited within 24 hours of open business hours and do not require signature upon delivery. We offer two shipping options standard and express. Standard shipping delays average between (3 to 5) business days, remote areas in North America rarely exceed (10) days. Express delays average (2 to 3) business days. We cannot guarantee express shipping delays, as this is a service provided by an outside transport service. Refunds are not eligible for expedited shipping delays due to acts of nature outside of our control. We use FedEx, UPS and Dicom depending on pick-up time and delivery location. We cannot guarantee which service provider will be used before an order is processed.
Because express delivery service involves air transport, some items cannot be shipped via this option. Items containing hazardous or regulated materials, or some very large or heavy items must be shipped to you via freight carrier.

Curbside Freight Shipments

Heating appliances ship via tractor trailer and are limited to a curbside delivery. Freight carriers are specially trained and equipped to handle over sized and fragile items safely and efficiently. Please refer to the steps below to know what to expect for the delivery service.

Step 1 – Within 24 hours after your order is shipped you will receive a confirmation email providing tracking information.

Step 2 – Once the shipment has arrived at your local freight terminal, transport will call you to schedule a delivery appointment. Appointments are made Mondays – Fridays and you are usually given a 4-hours window to expect delivery during business hours. It is important that the phone number provided when ordering is a working number to contact you.

Step 3 – Curb side delivery completion – The driver will arrive with a lift-gate truck (truck sizes vary) and will lower the appliance onto the ground at the edge of your driveway. Due to company policy the driver is not authorized to move it further. Curbside delivery service does not include set up or assembly of items or removal of packaging materials, nor does it include bringing the items inside the home.

Step 4 – Upon delivery, you will need to inspect and sign a Proof of Delivery Receipt for the shipment. Check for visible damage and if any damage is seen make sure that it is noted on the delivery receipt and take pictures of the damage. You have the right to refuse the delivery due to damage shown. For all transport damage issues please contact us immediately.

Address Changes

Addresses can be updated by contacting us via telephone (833) 419-1774, at no additional cost before the order has been shipped. Once the order has shipped the freight carrier will charge an additional fee to update the delivery address. This charge can be very expensive, make sure to verify the address when you receive your order confirmation. Shipping is unavailable to P.O. Boxes.

Items with no availability

If the item you need is unavailable, an estimated date of delivery will be communicated to you. You will be able to place your order and we will deliver your item at the date promised. If you order multiple items at the same time, they will be automatically grouped. Their delivery date will be the date of the item with the latest estimated ship date. If you wish to have some items delivered immediately, we recommend that you perform two separate transactions. This way, available items will be delivered immediately. Any out-of-stock item will be delivered later, at the date communicated to you.

Shipping damages

Drolet is responsible for covering shipping damage by providing the correct replacement parts to the customer at no charge. However, Drolet's liability is limited to shipping damage and will not cover any other damage such as costs incurred for installation being delayed or canceled. Claims related to shipping damage must be submitted within 30 days of the delivery date with according proof.

11 Reasons to Choose Topture

1. Free Shipping: We offer free standard shipping on 95% of our products. No more hidden fees or surprises at checkout!

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. 90-Day Lowest Price Guarantee: We guarantee the lowest prices online for all our products. If you find a product at a lower price elsewhere, we’ll beat the price by $50, even up to 90 days after your purchase.

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!