Drolet Limited Lifetime Warranty
The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your DROLET dealer.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the installation in accordance with the instructions supplied with this product and all local and national building codes. Any service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and labour costs covered by this warranty are limited according (*Subject to limitations) to each table per unit below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of the product.
Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must not exceed the wholesale price of the replacement part. Shall your unit or a components be defective, contact immediately your DROLET dealer. To accelerate processing of your warranty claim, make sure to have on hand the following information:
• Your name, address and telephone number;
• Bill of sale and dealer’s name;
• Installation configuration;
• Serial number and model name as indicated on the nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your DROLET dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.
*Pictures required.
Wood Stoves and Inserts
This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.
| Description |
Parts |
Labour |
| Combustion chamber (welds only) and cast iron door frame. |
Lifetime |
3 years |
| Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. |
5 years |
3 years |
| Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. |
5 years |
N/A |
| Glass retainers, handle assembly, and air control mechanism. |
3 years |
1 year |
| Carbon steel combustion chamber components, vermiculite, C-Cast or equivalent baffle*. |
2 years |
N/A |
| Standard blower, heat sensors, switches, rheostat, wiring, and other controls. |
1 year |
1 year |
| Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. |
1 year |
N/A |
| Firebricks. |
N/A |
N/A |
| All parts replaced under the warranty. |
90 days |
N/A |
Pellets Stove
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum.
| Description |
Parts |
Labour |
| Combustion chamber (welds only*), heat exchanger (welds only*), and cast iron door frame. |
Lifetime |
3 years |
| Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions), and plating (defective manufacture*). |
5 years |
3 years |
| Removable stainless steel components, burn pot, deflectors, and supports. |
3 years |
N/A |
| Glass retainers, handle assembly, cleaning rod, air control mechanism, and auger. |
3 years |
1 year |
| Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat, and other controls. |
1 year |
1 year |
| Ceramic glass (thermal breakage only*), paint (peeling*), gaskets, insulation, ceramic fibre blankets, ceramic logs*, masonry-like panels* and other options. |
1 year |
N/A |
| All parts replaced under the warranty. |
90 days |
N/A |
Wood Furnaces
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum.
| Description |
Parts |
Labour |
| Combustion chamber (welds only) and cast iron door frame. |
Lifetime |
3 years |
| Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. |
5 years |
3 years |
| Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. |
5 years |
N/A |
| Glass retainers, handle assembly, and air control mechanism. |
3 years |
1 year |
| Carbon steel combustion chamber components, vermiculite baffle*, and C-Cast baffle*. |
2 years |
N/A |
| Standard blower, heat sensors, switches, rheostat, wiring, and other controls. |
1 year |
1 year |
| Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. |
1 year |
N/A |
| Firebricks. |
N/A |
N/A |
| All parts replaced under the warranty. |
90 days |
N/A |
Cooking Stoves
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or underestimated heating area are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.
| Description |
Parts |
Labour |
| Combustion chamber (welds only) and cast iron door frame. |
Lifetime |
N/A |
| Surrounds, ash drawer, trims (extrusions), and convector air-mate. |
5 years |
N/A |
| Removable stainless steel combustion chamber components, deflectors, and supports. |
5 years |
N/A |
| Glass retainers, handle assembly, and air control mechanism. |
3 years |
N/A |
| Carbon steel combustion chamber components. |
2 years |
N/A |
| Paint (peeling**), plating (defective manufacture**), ceramic glass (thermal breakage only**), gaskets, insulation, and oven thermometer. |
1 year |
N/A |
| Firebricks, vermiculite combustion chamber components, oven mitt, and cooking accessories. |
N/A |
N/A |
| All parts replaced under the warranty. |
90 days |
N/A |
Gas Wall Heater
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, negligence or accident during transportation are not covered by this warranty.
| Description |
Parts |
Labour |
| Combustion chamber (welds only), burner, venting system and enameled parts |
5 years |
N/A |
Gas valve, pilot assembly (related parts) and ceramic glass (thermal
breakage only* |
2 years |
N/A |
| Blowers, heat sensors, switches and gaskets |
1 year |
N/A |
Outdoor Wood Burning Fireplaces
Outdoor fireplaces come with a limited 6 months warranty from the date of purchase, against manufacturing defects. Our warranty does not cover damages caused by rust and/or excessive heat. The paint is not guaranteed. To preserve the appearance of your fireplace, paint it with a high-temperature stove or barbecue paint.
Product Registration: Warranty Registration | Drolet
