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Sunray Grandby 3-Person Outdoor Infrared Sauna HL300D

SKU HL300D
Save $1,345.00 Save $1,345.00
Original price $5,235.00
Original price $5,235.00 - Original price $5,235.00
Original price $5,235.00
Current price $3,890.00
$3,890.00 - $3,890.00
Current price $3,890.00
Availability:
in stock, ready to be shipped
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This Item is Currently on Backorder

Units are allocated on a first-come, first-served basis. Reserve the next available one for you with a pre-order. No ETA yet

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Learn more about the

Sunray Grandby 3-Person Outdoor Infrared Sauna HL300D

Product Overview

The Grandby 300D infrared sauna features a sealed weatherproof cabin and shingled roof for outdoor use. The Grandby is constructed of durable Canadian hemlock and comfortably seats 3 people. Eight ceramic heaters will quickly get the sauna to your desired temperature up to 140 degrees. The Grandby outdoor sauna is a perfect size for the backyard. Includes wide bench seating for maximum comfort, an oxygen ionization system for purifying the air, recessed interior lighting, Bluetooth, cup holders, and more. The Grandby is easy to assemble and the natural Canadian hemlock wood will enhance any outdoor patio setting.

      Exterior Dimensions 83" x 69" x 47"
      Interior Dimensions 68" x 55" x 43"
      Weight 425 lb.
      • Sealed Weatherproof Cabin
      • Shingled Roof
      • Natural Canadian Hemlock Wood
      • 7 ceramic heaters
      • LED control panel
      • Recessed interior lighting
      • Bluetooth speaker system
      • Ozone Sterilization System
      • 2100 watts

       

      Features

      Application Outdoors
      Maximum Capacity 3
      Shape Rectangle
      Primary Material Wood
      Wood Species Hemlock
      Heat Source Infrared
      EMF Low EMF (between 0-10 mG; on average SunRay Saunas have 2.5 mG)
      Heater Type Ceramic Heaters
      Number of Heaters 8
      Adjustable Temperature Yes
       Temperature Range 0℃~140℃(32 ℉ ~+284 ℉)
      Outlet 120V, 20 amp plug
      Wattage
      2100
      Certification ETL/CSA Certified
      Other Features
      • Easy to install tongue and groove construction.
      • Exterior Control Panel
      • LED Lighting
      • Ventilation System
      • Water-Resistant
      • Severe Weather Cover
      Number of Units Included 1

       

       7-Year Warranty Against defects in materials and workmanship (Covers the structure of the sauna, including heating elements)
      1-Year Warranty
      Radio and other electronic parts

      *To receive the warranty, the warranty registration card must be filled out completely and returned within (90) days of sauna purchase. It must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt.

      Assembly

      Adult Assembly Required Yes

      WARNING California's Proposition 65 

      SunRay Saunas Logo

      About the Brand

      SunRay Saunas provide a safe and effective way to improve your health by reducing stress, eliminating fatigue and removing harmful toxins from the body. SunRay Saunas use state-of-the-art infrared heating technology to bring you smooth evenly dispersed heat that increases blood circulation in the body, which in turn helps improve relaxation, reduces stress and improves overall body function.


      Warranty Information

      SunRay Saunas carry a 7/1 Warranty against defects in materials and workmanship. For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below. You can also contact our warranty claim department at warranty@sunraysaunas.com.

      The 7-Year SunRay Warranty covers the structure of the sauna which includes the wooden sauna cabin and all glass parts.  All parts including electronic parts and heaters have a 1-Year Warranty. 

      Warranty claims will only be resolved with the repair of the current product through a parts replacement or shipment of a replacement product. If the warranty claims department determines that the sauna must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt. Improper use or installation or damage resulting from acts of nature is not covered under the sauna warranty. No other warranties expressed or implied shall be in effect in lieu of the 7-Year Warranty and no responsibility is assumed for present or future damage due to misuse. SunRay indoor saunas are intended for INDOOR USE. Use of SunRay Saunas indoor models outside will void the warranty.

      Do not use lacquers, paints or abrasive cleaners on the sauna. Do not place the sauna on non-approved surfaces or in outdoor applications. Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

      For full warranty details, please click on our Warranty Certificate. 

      SunRay Saunas

      Attn: Claims Department
      2501 Glen Center Street
      Richmond VA 23223

      WARRANTY REGISTRATION FORM

      Electrical Requirements

      Indoor traditional saunas require a dedicated 240V circuit in order to accommodate the high heat output of the heater. Please reference the product specification sheet to determine the specific requirements for your sauna.

      Ventilation Requirements

      Indoor traditional saunas are equipped with an air vent in the ceiling. This air vent is designed to help circulate heat throughout the sauna during the heat-up phase and to allow moisture to leave the sauna if you are adding humidity and using it as a steam sauna. The sauna cabin air vent also allows you to lower the sauna temperature without opening the door if the temperature inside the sauna becomes too hot.

      Maximum Temperature

      Our indoor traditional saunas have a maximum operating temperature of 170 degrees Fahrenheit. The normal operating range is 160-170 degrees Fahrenheit.

      Traditional Sauna Shipping

      All traditional saunas are shipped via truck freight with curbside and lift-gate delivery service unless otherwise specified. Our traditional saunas and steam saunas are shipped on a wooden pallet with removable bracing to protect the sauna boxes. Please contact us if you have special requirements for delivery. The trucking company will call you to schedule a delivery appointment.

      Sauna Warranty

      All home saunas carry a 7-year structural warranty and 1-year parts warranty. All home sauna parts, including electronic parts and the electric heater, are guaranteed for 1 year against defects.

      Electrical Connection

      Indoor traditional saunas for the home come with a power cord attached to the heater. The power cord does not have a plug. It is designed to be hard-wired into a junction box or you can put a plug on the end of the power cord. Please note that the power requirements differ by sauna model. Consult your traditional sauna user manual for the specific power requirements.

      Assembly and Installation

      An indoor traditional sauna is easily assembled by two adults. The typical assembly time is 1 hour. No special tools are required for the sauna to be assembled.

      Returns and Cancellations

      We allow returns of non-clearance saunas within 90 days of receipt of purchase if the home sauna kit is in new and resalable condition. The original and return shipping cost will be deducted from the refund. Traditional home sauna kits that are returned with damage or not in new and resalable condition will incur a 15% inspection and restock fee.

      Cleaning Your Home Sauna

      Your home sauna should be cleaned a minimum of every 3-4 months or more frequently depending on usage. To clean the interior of your home sauna, use a mixture of baking soda and water (3 teaspoons baking soda to 1 gallon of warm water). Using a clean towel, wipe down the interior of the sauna, focusing on where sweat accumulates. Let the area dry with the sauna door open. Use a standard ammonia-based glass cleaner to clean the sauna doors and windows.

      Traditional Sauna Origin

      SunRay traditional sauna cabins are constructed from Hemlock or Cedar wood which is imported from Canada. Our manufacturing facility is in China. Our distribution facility is in the United States. All warranty claims are handled by SunRay Saunas based in Richmond, VA.

      Sauna Specification Sheets

      On each sauna product page of our website, there is a specification sheet you can download. The specification sheet will provide you with all the details of the home sauna kit, including the power requirements.

      Placing an Indoor Sauna Outdoors

      Our indoor traditional saunas are not rated for outdoor use. They have an open top that is not protected from the elements. If you place the indoor sauna outdoors, it must be covered and protected from the elements. Indoor saunas that are placed outdoors will not be covered under our sauna warranty.

      Sauna Heating Time

      The average heating time for traditional home saunas ranges between 30-45 minutes depending on the room temperature, size of the sauna, and the heater type.

      Ceiling Clearance

      You need at least 3-4 inches between the top of the home sauna and the ceiling. This allows the electrical components on the top of the sauna to receive the appropriate amount of airflow.

      Sauna Stones

      Our indoor traditional saunas come with heater stones that sit on top of the heater elements. The heater stones are used to help radiate heat throughout the sauna and can be used to create humidity inside the sauna. DO NOT pour excess water on the heater stones as it will cause damage to the heater. To create humidity in the sauna, simply drizzle a small amount of water over the stones once they are hot.

      Sauna Heater Placement

      All indoor traditional saunas are equipped with either a wall mounting bracket or cradle for the heater to sit in. DO NOT place the sauna heater directly on the floor as it could become a fire hazard. The sauna must be elevated off the floor to create airflow through the heating elements.

      Sauna Lighting

      All indoor traditional saunas come with ambient dome lighting. Saunas with dome lighting can be connected to the heater so that the light turns off when the heater turns off. Alternatively, you can wire the lighting separately on its own switch. Consult your sauna heating wiring guide for instructions on how to wire your sauna light into the heater.

      FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

      Lead Time - 3-7 Business Days Depending on Product
       - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

      Transit Time
       - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

      Our Shipping Partners: FedEx, UPS, Freight Club (among others)

      Shipping Partners
      We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

      Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

      If there are any delays regarding your product shipment, we will let you know in advance. 

      Order Confirmation:

      As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

      As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

      If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

      Order Shipment:

      If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com

      No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

      Shipping Options

      Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

      Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

      Double-Check Your Address

      To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
      abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. 
      We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or not reachable by an 18-wheeler for heavy items without making an indication of that at the point of purchase.

      Damages

      Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

      11 Reasons to Choose Topture

      1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

      2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

      3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

      4. Dedicated Customer Support: Our team of specialists are available to
      assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

      5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

      6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

      7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
      to ensure a safe and secure shopping experience.

      8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

      9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

      10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

      11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

      Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!

      Frequently Asked Questions

      Where do you deliver to?

      We offer free Curbside Delivery to all 48 lower states and for some products even Canada.

      Do you ship internationally?

      International Shipping

      Yes, we offer international shipping for many of our products. Customers outside the US can request a personalized shipping quote by contacting us. Please be aware that any applicable taxes or customs fees will be the responsibility of the customer. Note that some items may be subject to shipping restrictions.

      Shipping to Hawaii, Alaska, and Puerto Rico

      We ship to Hawaii, Alaska, and Puerto Rico, although most items are subject to additional shipping fees. To obtain specific rates and prevent any restocking fees, please email us at contact@topture.com.

      How long will it take for my items to arrive?

      If your order is in stock, the following times apply:

      Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

      Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

      For Pre-Order items you can find the expected back in stock date on the product page

      Is there a warranty?

      Yes, all products come with a manufacturer warranty.

      Do you have a showroom?

      We don’t have a showroom, which means we can bring you the lowest prices as we don’t need to worry about any extra costs!

      Do you offer a price-matching service?

      Yes, we do. To request a price match, email us a link to where you've found the lower price, including their shipping and tax.

      More questions? See our full FAQ

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      Product Overview

      The Grandby 300D infrared sauna features a sealed weatherproof cabin and shingled roof for outdoor use. The Grandby is constructed of durable Canadian hemlock and comfortably seats 3 people. Eight ceramic heaters will quickly get the sauna to your desired temperature up to 140 degrees. The Grandby outdoor sauna is a perfect size for the backyard. Includes wide bench seating for maximum comfort, an oxygen ionization system for purifying the air, recessed interior lighting, Bluetooth, cup holders, and more. The Grandby is easy to assemble and the natural Canadian hemlock wood will enhance any outdoor patio setting.

          Exterior Dimensions 83" x 69" x 47"
          Interior Dimensions 68" x 55" x 43"
          Weight 425 lb.
          • Sealed Weatherproof Cabin
          • Shingled Roof
          • Natural Canadian Hemlock Wood
          • 7 ceramic heaters
          • LED control panel
          • Recessed interior lighting
          • Bluetooth speaker system
          • Ozone Sterilization System
          • 2100 watts

           

          Features

          Application Outdoors
          Maximum Capacity 3
          Shape Rectangle
          Primary Material Wood
          Wood Species Hemlock
          Heat Source Infrared
          EMF Low EMF (between 0-10 mG; on average SunRay Saunas have 2.5 mG)
          Heater Type Ceramic Heaters
          Number of Heaters 8
          Adjustable Temperature Yes
           Temperature Range 0℃~140℃(32 ℉ ~+284 ℉)
          Outlet 120V, 20 amp plug
          Wattage
          2100
          Certification ETL/CSA Certified
          Other Features
          • Easy to install tongue and groove construction.
          • Exterior Control Panel
          • LED Lighting
          • Ventilation System
          • Water-Resistant
          • Severe Weather Cover
          Number of Units Included 1

           

           7-Year Warranty Against defects in materials and workmanship (Covers the structure of the sauna, including heating elements)
          1-Year Warranty
          Radio and other electronic parts

          *To receive the warranty, the warranty registration card must be filled out completely and returned within (90) days of sauna purchase. It must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt.

          Assembly

          Adult Assembly Required Yes

          WARNING California's Proposition 65 

          SunRay Saunas Logo

          About the Brand

          SunRay Saunas provide a safe and effective way to improve your health by reducing stress, eliminating fatigue and removing harmful toxins from the body. SunRay Saunas use state-of-the-art infrared heating technology to bring you smooth evenly dispersed heat that increases blood circulation in the body, which in turn helps improve relaxation, reduces stress and improves overall body function.


          Warranty Information

          SunRay Saunas carry a 7/1 Warranty against defects in materials and workmanship. For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below. You can also contact our warranty claim department at warranty@sunraysaunas.com.

          The 7-Year SunRay Warranty covers the structure of the sauna which includes the wooden sauna cabin and all glass parts.  All parts including electronic parts and heaters have a 1-Year Warranty. 

          Warranty claims will only be resolved with the repair of the current product through a parts replacement or shipment of a replacement product. If the warranty claims department determines that the sauna must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt. Improper use or installation or damage resulting from acts of nature is not covered under the sauna warranty. No other warranties expressed or implied shall be in effect in lieu of the 7-Year Warranty and no responsibility is assumed for present or future damage due to misuse. SunRay indoor saunas are intended for INDOOR USE. Use of SunRay Saunas indoor models outside will void the warranty.

          Do not use lacquers, paints or abrasive cleaners on the sauna. Do not place the sauna on non-approved surfaces or in outdoor applications. Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

          For full warranty details, please click on our Warranty Certificate. 

          SunRay Saunas

          Attn: Claims Department
          2501 Glen Center Street
          Richmond VA 23223

          WARRANTY REGISTRATION FORM

          Electrical Requirements

          Indoor traditional saunas require a dedicated 240V circuit in order to accommodate the high heat output of the heater. Please reference the product specification sheet to determine the specific requirements for your sauna.

          Ventilation Requirements

          Indoor traditional saunas are equipped with an air vent in the ceiling. This air vent is designed to help circulate heat throughout the sauna during the heat-up phase and to allow moisture to leave the sauna if you are adding humidity and using it as a steam sauna. The sauna cabin air vent also allows you to lower the sauna temperature without opening the door if the temperature inside the sauna becomes too hot.

          Maximum Temperature

          Our indoor traditional saunas have a maximum operating temperature of 170 degrees Fahrenheit. The normal operating range is 160-170 degrees Fahrenheit.

          Traditional Sauna Shipping

          All traditional saunas are shipped via truck freight with curbside and lift-gate delivery service unless otherwise specified. Our traditional saunas and steam saunas are shipped on a wooden pallet with removable bracing to protect the sauna boxes. Please contact us if you have special requirements for delivery. The trucking company will call you to schedule a delivery appointment.

          Sauna Warranty

          All home saunas carry a 7-year structural warranty and 1-year parts warranty. All home sauna parts, including electronic parts and the electric heater, are guaranteed for 1 year against defects.

          Electrical Connection

          Indoor traditional saunas for the home come with a power cord attached to the heater. The power cord does not have a plug. It is designed to be hard-wired into a junction box or you can put a plug on the end of the power cord. Please note that the power requirements differ by sauna model. Consult your traditional sauna user manual for the specific power requirements.

          Assembly and Installation

          An indoor traditional sauna is easily assembled by two adults. The typical assembly time is 1 hour. No special tools are required for the sauna to be assembled.

          Returns and Cancellations

          We allow returns of non-clearance saunas within 90 days of receipt of purchase if the home sauna kit is in new and resalable condition. The original and return shipping cost will be deducted from the refund. Traditional home sauna kits that are returned with damage or not in new and resalable condition will incur a 15% inspection and restock fee.

          Cleaning Your Home Sauna

          Your home sauna should be cleaned a minimum of every 3-4 months or more frequently depending on usage. To clean the interior of your home sauna, use a mixture of baking soda and water (3 teaspoons baking soda to 1 gallon of warm water). Using a clean towel, wipe down the interior of the sauna, focusing on where sweat accumulates. Let the area dry with the sauna door open. Use a standard ammonia-based glass cleaner to clean the sauna doors and windows.

          Traditional Sauna Origin

          SunRay traditional sauna cabins are constructed from Hemlock or Cedar wood which is imported from Canada. Our manufacturing facility is in China. Our distribution facility is in the United States. All warranty claims are handled by SunRay Saunas based in Richmond, VA.

          Sauna Specification Sheets

          On each sauna product page of our website, there is a specification sheet you can download. The specification sheet will provide you with all the details of the home sauna kit, including the power requirements.

          Placing an Indoor Sauna Outdoors

          Our indoor traditional saunas are not rated for outdoor use. They have an open top that is not protected from the elements. If you place the indoor sauna outdoors, it must be covered and protected from the elements. Indoor saunas that are placed outdoors will not be covered under our sauna warranty.

          Sauna Heating Time

          The average heating time for traditional home saunas ranges between 30-45 minutes depending on the room temperature, size of the sauna, and the heater type.

          Ceiling Clearance

          You need at least 3-4 inches between the top of the home sauna and the ceiling. This allows the electrical components on the top of the sauna to receive the appropriate amount of airflow.

          Sauna Stones

          Our indoor traditional saunas come with heater stones that sit on top of the heater elements. The heater stones are used to help radiate heat throughout the sauna and can be used to create humidity inside the sauna. DO NOT pour excess water on the heater stones as it will cause damage to the heater. To create humidity in the sauna, simply drizzle a small amount of water over the stones once they are hot.

          Sauna Heater Placement

          All indoor traditional saunas are equipped with either a wall mounting bracket or cradle for the heater to sit in. DO NOT place the sauna heater directly on the floor as it could become a fire hazard. The sauna must be elevated off the floor to create airflow through the heating elements.

          Sauna Lighting

          All indoor traditional saunas come with ambient dome lighting. Saunas with dome lighting can be connected to the heater so that the light turns off when the heater turns off. Alternatively, you can wire the lighting separately on its own switch. Consult your sauna heating wiring guide for instructions on how to wire your sauna light into the heater.

          FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

          Lead Time - 3-7 Business Days Depending on Product
           - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

          Transit Time
           - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

          Our Shipping Partners: FedEx, UPS, Freight Club (among others)

          Shipping Partners
          We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

          Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

          If there are any delays regarding your product shipment, we will let you know in advance. 

          Order Confirmation:

          As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

          As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

          If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

          Order Shipment:

          If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com

          No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

          Shipping Options

          Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

          Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

          Double-Check Your Address

          To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
          abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. 
          We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or not reachable by an 18-wheeler for heavy items without making an indication of that at the point of purchase.

          Damages

          Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

          11 Reasons to Choose Topture

          1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

          2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

          3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

          4. Dedicated Customer Support: Our team of specialists are available to
          assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

          5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

          6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

          7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
          to ensure a safe and secure shopping experience.

          8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

          9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

          10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

          11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

          Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!