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SunRay Saunas Sunray Bristow 2-Person Outdoor Traditional Sauna HL200D2 HL200D2 Outdoor Saunas Topture

Sunray Bristow 2-Person Outdoor Traditional Sauna HL200D2

by SunRay Saunas
SKU HL200D2
Save $2,395.00 Save $2,395.00
$7,185.00
$7,185.00 - $7,185.00
$7,185.00
$4,790.00
$4,790.00 - $4,790.00
$4,790.00
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Learn more about the

Sunray Bristow 2-Person Outdoor Traditional Sauna HL200D2

Product Overview

The Bristow 2-person outdoor traditional sauna is constructed of aged Canadian hemlock wood for durability and features a shingled roof to protect against the elements. A front window offers additional lighting while the double paneled wall construction provides superior heat retention.  The 4.5kW electric heater includes lava rocks and is ample for maintaining temperatures up to 170 degrees.  Additional features include chromatherapy mood lighting, a Bluetooth speaker system, a hygrometer, and a sand timer. A 44-inch wide bench seat makes it a comfortable sauna for two. 

Exterior Product Dimensions 96" x 50" x 50"
Interior Product Dimensions 73" x 46" x 46"
Weight 721 lb.

Additional Documents

Product Manual

Features

Application Outdoors
Maximum Capacity 2
Shape Rectangle
Primary Material Wood
Wood Species Hemlock
Heat Source Traditional Steam
Heater Type Electric Heating  with Lava Rocks
Number of Heaters 1
Adjustable Temperature Yes
 Temperature Range 0℃~+170℃（32 ℉ ~+338 ℉）
Outlet Requires 20 amp 240V dedicated power outlet. Plug not included. The sauna can be hard-wired or have a plug installed.
Wattage
 		4500
Certification ETL/CSA Safety Certified
Other Features
  • Oxygen Ionization Air Purification System
  • Tempered Glass
  • Recessed Lighting
  • Dual LED control panels
  • Sand Timer
  • Cup Holder
  • Ventilation System
  • Easy to install tongue and groove construction.
Number of Units Included 1

Warranty

 7-Year Warranty Against defects in materials and workmanship (Covers the structure of the sauna)
12 Months Radio and other electronic parts

*To receive the warranty, the warranty registration card must be filled out completely and returned within (90) days of sauna purchase. It must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt.

Assembly

Adult Assembly Required Yes

WARNING California's Proposition 65 

Warranty Information

SunRay Saunas carry a 7/1 Warranty against defects in materials and workmanship. For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below. You can also contact our warranty claim department at warranty@sunraysaunas.com.

The 7-Year SunRay Warranty covers the structure of the sauna which includes the wooden sauna cabin and all glass parts.  All parts including electronic parts and heaters have a 1-Year Warranty. 

Warranty claims will only be resolved with the repair of the current product through a parts replacement or shipment of a replacement product. If the warranty claims department determines that the sauna must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt. Improper use or installation or damage resulting from acts of nature is not covered under the sauna warranty. No other warranties expressed or implied shall be in effect in lieu of the 7-Year Warranty and no responsibility is assumed for present or future damage due to misuse. SunRay indoor saunas are intended for INDOOR USE. Use of SunRay Saunas indoor models outside will void the warranty.

Do not use lacquers, paints or abrasive cleaners on the sauna. Do not place the sauna on non-approved surfaces or in outdoor applications. Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

For full warranty details, please click on our Warranty Certificate. 

SunRay Saunas

Attn: Claims Department
2501 Glen Center Street
Richmond VA 23223

WARRANTY REGISTRATION FORM

Electrical Requirements

Indoor traditional saunas require a dedicated 240V circuit in order to accommodate the high heat output of the heater. Please reference the product specification sheet to determine the specific requirements for your sauna.

Ventilation Requirements

Indoor traditional saunas are equipped with an air vent in the ceiling. This air vent is designed to help circulate heat throughout the sauna during the heat-up phase and to allow moisture to leave the sauna if you are adding humidity and using it as a steam sauna. The sauna cabin air vent also allows you to lower the sauna temperature without opening the door if the temperature inside the sauna becomes too hot.

Maximum Temperature

Our indoor traditional saunas have a maximum operating temperature of 170 degrees Fahrenheit. The normal operating range is 160-170 degrees Fahrenheit.

Traditional Sauna Shipping

All traditional saunas are shipped via truck freight with curbside and lift-gate delivery service unless otherwise specified. Our traditional saunas and steam saunas are shipped on a wooden pallet with removable bracing to protect the sauna boxes. Please contact us if you have special requirements for delivery. The trucking company will call you to schedule a delivery appointment.

Sauna Warranty

All home saunas carry a 7-year structural warranty and 1-year parts warranty. All home sauna parts, including electronic parts and the electric heater, are guaranteed for 1 year against defects.

Electrical Connection

Indoor traditional saunas for the home come with a power cord attached to the heater. The power cord does not have a plug. It is designed to be hard-wired into a junction box or you can put a plug on the end of the power cord. Please note that the power requirements differ by sauna model. Consult your traditional sauna user manual for the specific power requirements.

Assembly and Installation

An indoor traditional sauna is easily assembled by two adults. The typical assembly time is 1 hour. No special tools are required for the sauna to be assembled.

Returns and Cancellations

We allow returns of non-clearance saunas within 90 days of receipt of purchase if the home sauna kit is in new and resalable condition. The original and return shipping cost will be deducted from the refund. Traditional home sauna kits that are returned with damage or not in new and resalable condition will incur a 15% inspection and restock fee.

Cleaning Your Home Sauna

Your home sauna should be cleaned a minimum of every 3-4 months or more frequently depending on usage. To clean the interior of your home sauna, use a mixture of baking soda and water (3 teaspoons baking soda to 1 gallon of warm water). Using a clean towel, wipe down the interior of the sauna, focusing on where sweat accumulates. Let the area dry with the sauna door open. Use a standard ammonia-based glass cleaner to clean the sauna doors and windows.

Traditional Sauna Origin

SunRay traditional sauna cabins are constructed from Hemlock or Cedar wood which is imported from Canada. Our manufacturing facility is in China. Our distribution facility is in the United States. All warranty claims are handled by SunRay Saunas based in Richmond, VA.

Sauna Specification Sheets

On each sauna product page of our website, there is a specification sheet you can download. The specification sheet will provide you with all the details of the home sauna kit, including the power requirements.

Placing an Indoor Sauna Outdoors

Our indoor traditional saunas are not rated for outdoor use. They have an open top that is not protected from the elements. If you place the indoor sauna outdoors, it must be covered and protected from the elements. Indoor saunas that are placed outdoors will not be covered under our sauna warranty.

Sauna Heating Time

The average heating time for traditional home saunas ranges between 30-45 minutes depending on the room temperature, size of the sauna, and the heater type.

Ceiling Clearance

You need at least 3-4 inches between the top of the home sauna and the ceiling. This allows the electrical components on the top of the sauna to receive the appropriate amount of airflow.

Sauna Stones

Our indoor traditional saunas come with heater stones that sit on top of the heater elements. The heater stones are used to help radiate heat throughout the sauna and can be used to create humidity inside the sauna. DO NOT pour excess water on the heater stones as it will cause damage to the heater. To create humidity in the sauna, simply drizzle a small amount of water over the stones once they are hot.

Sauna Heater Placement

All indoor traditional saunas are equipped with either a wall mounting bracket or cradle for the heater to sit in. DO NOT place the sauna heater directly on the floor as it could become a fire hazard. The sauna must be elevated off the floor to create airflow through the heating elements.

Sauna Lighting

All indoor traditional saunas come with ambient dome lighting. Saunas with dome lighting can be connected to the heater so that the light turns off when the heater turns off. Alternatively, you can wire the lighting separately on its own switch. Consult your sauna heating wiring guide for instructions on how to wire your sauna light into the heater.

FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

Our Shipping Partners: FedEx, UPS, Freight Club (among others)

Shipping Partners
We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or not reachable by an 18-wheeler for heavy items without making an indication of that at the point of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

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1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!

Let customers speak for us

from 410 reviews

Packaged well. Product as advertised. Serious customer service.. Order with confidence.

Robert B.
Mesa WS-301/WS-301A- Blue Glass Steam Shower
Sauna

Crate was intact except one stave had a tongue that was broken that I had to glue together. A couple staves broke partially on the ends because the datos were too tight even when you were pounding on each end to keep it level. The grooved blocks were always used. Those were re-glued together.
Other than that, the building went together very well
Jim

Jim T.
Dundalk Leisurecraft Georgian Cabin Sauna Canadian Timber 6 Person | CTC88W
Great product

Great service and fast shipping

Roman M.
HUUM Cage HSTV
True North 5 Person Sauna

I purchased this Sauna in White Cedar with 2 Windows and the Harvia Electric Heater and absolutely love it! It was easy to assemble in a few hours and is very high quality. I got the manual dial and it heats up quickly and provides up to 80% humidity when putting water on the rocks. The instructions were excellent and no extra help was required. It was shipped to me in the US and although it took awhile to receive because of a manufacturing issue, Topture kept on top of the situation and kept me in the loop from start to finish. They are an xlnt company to purchase from. Sandy Potter

Sany P.
True North 5 Person Outdoor Traditional Cabin Sauna
I had no idea what I was missing!

My sauna heater is really, really old, but it still works so I still use it. That said, the rocks were also really old. These new stones look so much better and seem to even hold the heat better as well. Like I said in the title, I had no idea what I was missing! Puts a lot of new life into an old, Montgomery Ward heater.

Craig K.
Harvia Sauna Heater Stones AC3000

The only problem I had was waiting for delivery. I mean, c'mon...3 months for delivery.

John M.
True North 5 Person Outdoor Traditional Cabin Sauna
Handles snow and cold like a champ

I initially had concerns about the snow load with the True North 5 Person Outdoor Cabin Sauna, but it’s handled heavy snow with no problem at all. Paired with the HUUM Drop 7.5kW heater, it delivers an amazing, steamy sauna experience that I highly recommend. Big thanks to Topture for all the support, answering my questions, and just always being there throughout the whole process!

Robert H.
True North 5 Person Outdoor Traditional Cabin Sauna
Ultimate Wellness Experience

As someone who has tried multiple saunas over the years, the Finnmark FD-4 Trinity Infrared & Steam Sauna Combo is by far the best I’ve encountered. It heats up quickly, and the infrared heat feels soothing, while the steam option delivers that classic, deeply relaxing sweat.
Installation was straightforward, and it fits perfectly in my home. My partner and I use it several times a week, and it has truly elevated our wellness routine. Whether you’re looking for relaxation, detoxification, or just a moment of calm in your day, this sauna offers it all. Highly recommend it!

AmandaC.
Finnmark FD-4 Trinity 2-Person Hybrid Infrared & Steam Sauna & Red Light Therapy
An Investment in Wellness, Exceptional Quality and Craftsmanship

I was initially hesitant about the Dundalk Leisurecraft Georgian Cabin Sauna Canadian Timber 6 Person (CTC88W) because of the size and the price point. However, after using it for a while, I can confidently say it's worth every penny. The quality of the Canadian timber is top-notch, and the craftsmanship is evident in every detail. The space easily accommodates six people, making it perfect for family gatherings or a relaxing session with friends. The heat distribution is excellent, and the cabin design gives it a rustic, cozy feel. I also appreciate the durability of the materials, which seem built to last through years of enjoyment. If you're serious about wellness and long-term value, this sauna is an excellent investment.

Michael C.
Dundalk Leisurecraft Georgian Cabin Sauna Canadian Timber 6 Person | CTC88W
Fast and reliable

Ordered Huum Wifi Controler. Shipped within a few days from Chicago to California. Great price and reliable. Benny was helpful. Will buy from them again.

christopher b.
HUUM UKU Wi-Fi Sauna Controller
Great seller shipped quickly

I had a great experience ordering from Topture. The items arrived quickly and as described. I do wish there had been more updates on progress towards shipping.

Paul S.
Topture
Great lighting

I loved the lighting strips that I ordered and installed. The only thing I would change are the drivers for the LED’s could be better. The app isn’t great and I had to setup a Dev account to grand cloud access to the lights in order to integrate them with homekit. An LED driver that has Matter support would be better. That said the lights themselves in the Sauna are amazing and the remote control is well designed and it was easy to sync one remote to both drivers so both strips turn on and off together as well as change colors.

Paul S.
SaunaLife Chromatherapy 76" LED Wifi Sauna Lighting | X7MOOD
Fancy & Professional looking

We have ordered Arteflame Classic 40" Grill | Tall Round Base with all the necessary accessories . It has been a great experience from the time of order placement until after delivery.
Shipping was fast and the products arrived secure and safe. We did experience a little issue with shipping the product to our door but it was handled very professionally. Benny provided an excellent customer service and communication was great throughout. He was very knowledgeable in answering my many questions and providing a ton of info that has proved to be very valuable.
I highly recommend Topture over Amazon for great customer service!!

Samia
Arteflame Classic 40" Grill | Tall Round Base
Loving it everyday!!!

My name is Dr. John Hubbs, a former US NAVY Seal. I am 74 years old, two years in Vietnam 1968-69. I have used griddles, but none like this "LeGiddle" 41-inch. This griddle is a masterpiece, not only in design, production, manufacture, sales, and service. The people are great. Benny was my go-to person, he was the best. The LeGiddle, cart, burner assembly, and lid arrived in perfect condition - very securely packaged. No damage. The LeGiddle is all 304 stainless steel polished, the LeGiddle is a beauty to behold and grill with. Very easy to clean, never no rust. Everyone at my trailer park is in envy of this unit. Their warranty and service are impeccable. If you are missing anything they are right on it. They go to the limit to satisfy you and make it right. Thanks 👍 👍 to everyone who made this LeGiddle possible.
Loving it every day!!!

John H.
Le Griddle 41" GFE105 | 3-Burner Stainless Steel Griddle
So far I LOVE this stove!

So far I LOVE this stove! It's so much more efficient than our previous stove; we've used roughly 1/2 the amount of wood we normally would during this time of year. We got a minor 'additional' part that did not go with our stove that confused us when installing but customer service quickly responded to our inquiry. The delivery was super fast (had it within 10 days) and we're in a 'rural' area so for us that was quick! We purchased the optional blower and thermodisc and they are WELL WORTH the price. My ONLY complaint is how quickly the creosote builds up on the glass. We have to clean the glass at least every other day to keep it clear. That could be because of the type of wood we're burning (cottonwood primarily) and as long as the glass cleans this easily (using the ash) it's a minor complaint...though I won't be too happy if the glass actually becomes stained as a result! I don't expect that to happen though so thus far we are VERY happy with this stove and would highly recommend it to anyone thinking of purchasing one!! Thank you Drolet for making such a great product! We did a lot of research on stoves before buying this one and that seems to be paying off.

Johna H.
Drolet HT-3000 Wood Stove | DB07300

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We ship to Hawaii, Alaska, and Puerto Rico, although most items are subject to additional shipping fees. To obtain specific rates and prevent any restocking fees, please email us at contact@topture.com.

How long will it take for my items to arrive?

If your order is in stock, the following times apply:

Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

For Pre-Order items you can find the expected back in stock date on the product page

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Product Overview

The Bristow 2-person outdoor traditional sauna is constructed of aged Canadian hemlock wood for durability and features a shingled roof to protect against the elements. A front window offers additional lighting while the double paneled wall construction provides superior heat retention.  The 4.5kW electric heater includes lava rocks and is ample for maintaining temperatures up to 170 degrees.  Additional features include chromatherapy mood lighting, a Bluetooth speaker system, a hygrometer, and a sand timer. A 44-inch wide bench seat makes it a comfortable sauna for two. 

Exterior Product Dimensions 96" x 50" x 50"
Interior Product Dimensions 73" x 46" x 46"
Weight 721 lb.

Additional Documents

Product Manual

Features

Application Outdoors
Maximum Capacity 2
Shape Rectangle
Primary Material Wood
Wood Species Hemlock
Heat Source Traditional Steam
Heater Type Electric Heating  with Lava Rocks
Number of Heaters 1
Adjustable Temperature Yes
 Temperature Range 0℃~+170℃（32 ℉ ~+338 ℉）
Outlet Requires 20 amp 240V dedicated power outlet. Plug not included. The sauna can be hard-wired or have a plug installed.
Wattage
 		4500
Certification ETL/CSA Safety Certified
Other Features
  • Oxygen Ionization Air Purification System
  • Tempered Glass
  • Recessed Lighting
  • Dual LED control panels
  • Sand Timer
  • Cup Holder
  • Ventilation System
  • Easy to install tongue and groove construction.
Number of Units Included 1

Warranty

 7-Year Warranty Against defects in materials and workmanship (Covers the structure of the sauna)
12 Months Radio and other electronic parts

*To receive the warranty, the warranty registration card must be filled out completely and returned within (90) days of sauna purchase. It must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt.

Assembly

Adult Assembly Required Yes

WARNING California's Proposition 65 

Warranty Information

SunRay Saunas carry a 7/1 Warranty against defects in materials and workmanship. For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below. You can also contact our warranty claim department at warranty@sunraysaunas.com.

The 7-Year SunRay Warranty covers the structure of the sauna which includes the wooden sauna cabin and all glass parts.  All parts including electronic parts and heaters have a 1-Year Warranty. 

Warranty claims will only be resolved with the repair of the current product through a parts replacement or shipment of a replacement product. If the warranty claims department determines that the sauna must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt. Improper use or installation or damage resulting from acts of nature is not covered under the sauna warranty. No other warranties expressed or implied shall be in effect in lieu of the 7-Year Warranty and no responsibility is assumed for present or future damage due to misuse. SunRay indoor saunas are intended for INDOOR USE. Use of SunRay Saunas indoor models outside will void the warranty.

Do not use lacquers, paints or abrasive cleaners on the sauna. Do not place the sauna on non-approved surfaces or in outdoor applications. Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

For full warranty details, please click on our Warranty Certificate. 

SunRay Saunas

Attn: Claims Department
2501 Glen Center Street
Richmond VA 23223

WARRANTY REGISTRATION FORM

Electrical Requirements

Indoor traditional saunas require a dedicated 240V circuit in order to accommodate the high heat output of the heater. Please reference the product specification sheet to determine the specific requirements for your sauna.

Ventilation Requirements

Indoor traditional saunas are equipped with an air vent in the ceiling. This air vent is designed to help circulate heat throughout the sauna during the heat-up phase and to allow moisture to leave the sauna if you are adding humidity and using it as a steam sauna. The sauna cabin air vent also allows you to lower the sauna temperature without opening the door if the temperature inside the sauna becomes too hot.

Maximum Temperature

Our indoor traditional saunas have a maximum operating temperature of 170 degrees Fahrenheit. The normal operating range is 160-170 degrees Fahrenheit.

Traditional Sauna Shipping

All traditional saunas are shipped via truck freight with curbside and lift-gate delivery service unless otherwise specified. Our traditional saunas and steam saunas are shipped on a wooden pallet with removable bracing to protect the sauna boxes. Please contact us if you have special requirements for delivery. The trucking company will call you to schedule a delivery appointment.

Sauna Warranty

All home saunas carry a 7-year structural warranty and 1-year parts warranty. All home sauna parts, including electronic parts and the electric heater, are guaranteed for 1 year against defects.

Electrical Connection

Indoor traditional saunas for the home come with a power cord attached to the heater. The power cord does not have a plug. It is designed to be hard-wired into a junction box or you can put a plug on the end of the power cord. Please note that the power requirements differ by sauna model. Consult your traditional sauna user manual for the specific power requirements.

Assembly and Installation

An indoor traditional sauna is easily assembled by two adults. The typical assembly time is 1 hour. No special tools are required for the sauna to be assembled.

Returns and Cancellations

We allow returns of non-clearance saunas within 90 days of receipt of purchase if the home sauna kit is in new and resalable condition. The original and return shipping cost will be deducted from the refund. Traditional home sauna kits that are returned with damage or not in new and resalable condition will incur a 15% inspection and restock fee.

Cleaning Your Home Sauna

Your home sauna should be cleaned a minimum of every 3-4 months or more frequently depending on usage. To clean the interior of your home sauna, use a mixture of baking soda and water (3 teaspoons baking soda to 1 gallon of warm water). Using a clean towel, wipe down the interior of the sauna, focusing on where sweat accumulates. Let the area dry with the sauna door open. Use a standard ammonia-based glass cleaner to clean the sauna doors and windows.

Traditional Sauna Origin

SunRay traditional sauna cabins are constructed from Hemlock or Cedar wood which is imported from Canada. Our manufacturing facility is in China. Our distribution facility is in the United States. All warranty claims are handled by SunRay Saunas based in Richmond, VA.

Sauna Specification Sheets

On each sauna product page of our website, there is a specification sheet you can download. The specification sheet will provide you with all the details of the home sauna kit, including the power requirements.

Placing an Indoor Sauna Outdoors

Our indoor traditional saunas are not rated for outdoor use. They have an open top that is not protected from the elements. If you place the indoor sauna outdoors, it must be covered and protected from the elements. Indoor saunas that are placed outdoors will not be covered under our sauna warranty.

Sauna Heating Time

The average heating time for traditional home saunas ranges between 30-45 minutes depending on the room temperature, size of the sauna, and the heater type.

Ceiling Clearance

You need at least 3-4 inches between the top of the home sauna and the ceiling. This allows the electrical components on the top of the sauna to receive the appropriate amount of airflow.

Sauna Stones

Our indoor traditional saunas come with heater stones that sit on top of the heater elements. The heater stones are used to help radiate heat throughout the sauna and can be used to create humidity inside the sauna. DO NOT pour excess water on the heater stones as it will cause damage to the heater. To create humidity in the sauna, simply drizzle a small amount of water over the stones once they are hot.

Sauna Heater Placement

All indoor traditional saunas are equipped with either a wall mounting bracket or cradle for the heater to sit in. DO NOT place the sauna heater directly on the floor as it could become a fire hazard. The sauna must be elevated off the floor to create airflow through the heating elements.

Sauna Lighting

All indoor traditional saunas come with ambient dome lighting. Saunas with dome lighting can be connected to the heater so that the light turns off when the heater turns off. Alternatively, you can wire the lighting separately on its own switch. Consult your sauna heating wiring guide for instructions on how to wire your sauna light into the heater.

FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

Our Shipping Partners: FedEx, UPS, Freight Club (among others)

Shipping Partners
We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase or not reachable by an 18-wheeler for heavy items without making an indication of that at the point of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to contact@topture.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

11 Reasons to Choose Topture

1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!