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Infinity Infinity IT-8500™ Plus Massage Chair 18500101 Massage Chairs Topture

Infinity IT-8500 Plus Massage Chair

by Infinity Massage Chairs
SKU 18500101
Save $1,000.00 Save $1,000.00
$6,999.00
$6,999.00 - $6,999.00
$6,999.00
$5,999.00
$5,999.00 - $5,999.00
$5,999.00
Availability:
in stock, ready to be shipped
Availability:
in stock, ready to be shipped
Color: Black
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This Item is Currently on Backorder

Units are allocated on a first-come, first-served basis. Reserve the next available one for you with a pre-order. No ETA yet

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Learn more about the

Infinity IT-8500 Plus Massage Chair

The IT-8500 Plus is designed to give users all the features they need for a deep tissue therapeutic massage. Plus, the best-in-class spinal decompression feature provides a full body stretch second to none.

The IT-8500 Plus 4-Node back massage mechanism provides five different massage techniques as it travels down your back. It was designed to realign the spine with a Decompression Stretch, Waist Twist Therapy, and Near-Flat Reclining S-Track that reaches true inversion. The ultimate in back relief following the s-curve of the spine moving up and down from the neck to the lower back. Add in the Lumbar Heat to loosen tight muscles. Relax and enjoy your favorite music through the Bluetooth Speakers or play one of the SoothMe™ Sound Therapy nature sounds. Your aching feet will be happy when you try the Triple Roller Total Sole Reflexology foot massage at the end of a long day. You can even download the App and control the chair from your mobile device.

The IT-8500 Plus looks as good as it feels and will bring the benefits of a massage home.

Infinity IT-8500 Plus Massage Chair Spec Sheet

Weight & Dimensions

Infinity IT-8500 Plus Massage Chair Dimensions

Ideal Height & Weight

Ideal Height: 4'11" - 6'6"

Max Weight: 3000 lbs.

Massage Chair Weight: 265 lbs.

WARNING California's Proposition 65

Features

Massage Techniques

  • Kneading
  • Tapping
  • Knocking
  • Shiatsu
  • Sync

Additional Features

  • S-Track: Infinity’s S-track design matches the natural shape of your spine in order to hit all your areas of tension and properly realign your body from your neck down to your lumbar region.
  • Four Wheel Mechanism: The IT-8500 Plus provides pressurized massage strokes with four high-tech rollers that methodically knead out muscle tension.
  • Zero Gravity: Zero gravity positioning elevates your knees above your heart, which allows the spine to decompress, provides a sense of weightlessness, and maximizes the effects of the massage rollers.
  • Decompression Stretch: During this full-body stretch, the massage chair's airbags grip your shoulders and legs as it reclines accordingly to soothe and relieve your spine.
  • Spinal Correction & Waist Twist: The spinal correction feature uses powerful stretching techniques to extend and decompress your spine in order to relieve back pain. As an alternative, the IT-8500 Plus also provides waist twisting, which is a milder option for back pain relief.
  • Reflexology: Replicating thumb and finger techniques of reflexology, the IT-8500 Plus' foot rollers attend to vital pressure points on the feet linked with other areas of the body.
  • Lumbar Heat: Heating modules located in the back of the chair provide a soothing sensation and loosen your muscles to better prepare your body for the massage.
  • Bluetooth Technology: Immersive speakers located in the headrest connect to Apple® or Android™ devices via Bluetooth, allowing you to enjoy music, guided meditations, ambient soundscapes, and any other form of audio to enhance the mental experience of your massage.
  • Apple & Android App Functionality: Operate the IT-8500 Plus right from your Apple or Android device with its app-based functionality.
  • Body Scanning: Body scanning technology ensures that the massage rollers hit all of your unique pressure points by adjusting the position of the rollers and tailoring them to your body.
  • Airbag Compression Therapy: The IT-8500 Plus has airbags located throughout the chair that inflate and deflate to provide a sensation on the muscles that feels like real human hands.

  

Download Owners Manual

Download Brochure

Quick Start Guide

Assembly Guide

Infinity Care: 5-Year Residential Limited Warranty

Unlimited USA-based customer & technical support
5 Year structural framework warranty
No-cost replacement on covered parts for 3 years
Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year


Complete Care Warranty Period

For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under warranty coverage.

For any repairs needed during the 3-year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, the consumer is responsible for any and all shipping, duties, and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions(fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair, and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics do not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate an Infinity Care Warranty claim, simply call our Customer Support Team at 603-910-5000.

  • Optional 3 Year Extended Warranty: Covers 3 Years Labor, 3 Years Parts, and 5 Years Frame – $399
  • Optional 5 Year Extended Warranty: Covers 5 Years of Labor, Parts, and Frame – $599

Free Curbside Delivery – Avg. Shipping Time 7-10 Business Days

Curbside Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair to a carport or first-floor entryway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

In-Home Delivery – Avg. Shipping Time 7-10 Business Days

In-Home Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair inside your home (no stairs) just inside the doorway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

In-Home Delivery and Assembly – Avg. Shipping Time 10-20 Business Days

In-Home Delivery and Assembly is the same as White Glove Delivery. Your massage chair will be shipped via Freight to the White Glove Delivery warehouse. They will contact you to schedule a delivery time and date when they receive your order.

The White Glove Delivery team consists of a two person installation team that will deliver (up to 2 flights of stairs), unpack, and install your massage chair in your room of choice. These are not professional massage chair installation experts but a furniture installation team. They may or may not have installed your massage chair model before.

Massage chairs are heavy, so make sure you have some extra help to move the boxes and help in assembly.

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com.

No Shipping outside the lower 48 in the USA.

Cancellations & Refunds:

Topture prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom-made orders). 

Call 1-833-419-1774 or email contact@topture.com

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-833-419-1774, the chat in the bottom right, or email contact@topture.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Chicago Brick Oven Etc.).

These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

You have 30 days from the date your order arrives to start a return. If your return is approved you will receive a full refund less the return shipping costs + a 30% restocking fee. The item(s) being returned must be in “like new” condition (meaning that they show no signs of wear or damage), and must include all original packaging as well as any accessories, manuals etc. that came included with the original order.

You as the customer are responsible for all return shipping costs as well as any damage to the package throughout the return process.

For the return to be accepted you must receive a RMA (Return Merchandise Authorization number) from us. Please email contact@topture and we will be happy to assist you.

If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Topture's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 2 days, that is not a warranty claim.

Contact contact@topture.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

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11 Reasons to Choose Topture

1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!

Let customers speak for us

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Other than that, the building went together very well
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I purchased this Sauna in White Cedar with 2 Windows and the Harvia Electric Heater and absolutely love it! It was easy to assemble in a few hours and is very high quality. I got the manual dial and it heats up quickly and provides up to 80% humidity when putting water on the rocks. The instructions were excellent and no extra help was required. It was shipped to me in the US and although it took awhile to receive because of a manufacturing issue, Topture kept on top of the situation and kept me in the loop from start to finish. They are an xlnt company to purchase from. Sandy Potter

Sany P.
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I had no idea what I was missing!

My sauna heater is really, really old, but it still works so I still use it. That said, the rocks were also really old. These new stones look so much better and seem to even hold the heat better as well. Like I said in the title, I had no idea what I was missing! Puts a lot of new life into an old, Montgomery Ward heater.

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Robert H.
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Installation was straightforward, and it fits perfectly in my home. My partner and I use it several times a week, and it has truly elevated our wellness routine. Whether you’re looking for relaxation, detoxification, or just a moment of calm in your day, this sauna offers it all. Highly recommend it!

AmandaC.
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I was initially hesitant about the Dundalk Leisurecraft Georgian Cabin Sauna Canadian Timber 6 Person (CTC88W) because of the size and the price point. However, after using it for a while, I can confidently say it's worth every penny. The quality of the Canadian timber is top-notch, and the craftsmanship is evident in every detail. The space easily accommodates six people, making it perfect for family gatherings or a relaxing session with friends. The heat distribution is excellent, and the cabin design gives it a rustic, cozy feel. I also appreciate the durability of the materials, which seem built to last through years of enjoyment. If you're serious about wellness and long-term value, this sauna is an excellent investment.

Michael C.
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Fast and reliable

Ordered Huum Wifi Controler. Shipped within a few days from Chicago to California. Great price and reliable. Benny was helpful. Will buy from them again.

christopher b.
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I highly recommend Topture over Amazon for great customer service!!

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Loving it everyday!!!

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This store provides high-quality outdoor products, efficient customer service, and quick deliveries. They offer top-notch products like saunas, grills, and fireplace accessories that customers rave about. Their knowledgeable and responsive staff excel at addre...

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Frequently Asked Questions

Where do you deliver to?

We offer free Curbside Delivery to all 48 lower states and for some products even Canada.

Do you ship internationally?

International Shipping

Yes, we offer international shipping for many of our products. Customers outside the US can request a personalized shipping quote by contacting us. Please be aware that any applicable taxes or customs fees will be the responsibility of the customer. Note that some items may be subject to shipping restrictions.

Shipping to Hawaii, Alaska, and Puerto Rico

We ship to Hawaii, Alaska, and Puerto Rico, although most items are subject to additional shipping fees. To obtain specific rates and prevent any restocking fees, please email us at contact@topture.com.

How long will it take for my items to arrive?

If your order is in stock, the following times apply:

Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

For Pre-Order items you can find the expected back in stock date on the product page

Is there a warranty?

Yes, all products come with a manufacturer warranty.

Do you have a showroom?

We don’t have a showroom, which means we can bring you the lowest prices as we don’t need to worry about any extra costs!

Do you offer a price-matching service?

Yes, we do. To request a price match, email us a link to where you've found the lower price, including their shipping and tax.

More questions? See our full FAQ

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The IT-8500 Plus is designed to give users all the features they need for a deep tissue therapeutic massage. Plus, the best-in-class spinal decompression feature provides a full body stretch second to none.

The IT-8500 Plus 4-Node back massage mechanism provides five different massage techniques as it travels down your back. It was designed to realign the spine with a Decompression Stretch, Waist Twist Therapy, and Near-Flat Reclining S-Track that reaches true inversion. The ultimate in back relief following the s-curve of the spine moving up and down from the neck to the lower back. Add in the Lumbar Heat to loosen tight muscles. Relax and enjoy your favorite music through the Bluetooth Speakers or play one of the SoothMe™ Sound Therapy nature sounds. Your aching feet will be happy when you try the Triple Roller Total Sole Reflexology foot massage at the end of a long day. You can even download the App and control the chair from your mobile device.

The IT-8500 Plus looks as good as it feels and will bring the benefits of a massage home.

Infinity IT-8500 Plus Massage Chair Spec Sheet

Weight & Dimensions

Infinity IT-8500 Plus Massage Chair Dimensions

Ideal Height & Weight

Ideal Height: 4'11" - 6'6"

Max Weight: 3000 lbs.

Massage Chair Weight: 265 lbs.

WARNING California's Proposition 65

Features

Massage Techniques

  • Kneading
  • Tapping
  • Knocking
  • Shiatsu
  • Sync

Additional Features

  • S-Track: Infinity’s S-track design matches the natural shape of your spine in order to hit all your areas of tension and properly realign your body from your neck down to your lumbar region.
  • Four Wheel Mechanism: The IT-8500 Plus provides pressurized massage strokes with four high-tech rollers that methodically knead out muscle tension.
  • Zero Gravity: Zero gravity positioning elevates your knees above your heart, which allows the spine to decompress, provides a sense of weightlessness, and maximizes the effects of the massage rollers.
  • Decompression Stretch: During this full-body stretch, the massage chair's airbags grip your shoulders and legs as it reclines accordingly to soothe and relieve your spine.
  • Spinal Correction & Waist Twist: The spinal correction feature uses powerful stretching techniques to extend and decompress your spine in order to relieve back pain. As an alternative, the IT-8500 Plus also provides waist twisting, which is a milder option for back pain relief.
  • Reflexology: Replicating thumb and finger techniques of reflexology, the IT-8500 Plus' foot rollers attend to vital pressure points on the feet linked with other areas of the body.
  • Lumbar Heat: Heating modules located in the back of the chair provide a soothing sensation and loosen your muscles to better prepare your body for the massage.
  • Bluetooth Technology: Immersive speakers located in the headrest connect to Apple® or Android™ devices via Bluetooth, allowing you to enjoy music, guided meditations, ambient soundscapes, and any other form of audio to enhance the mental experience of your massage.
  • Apple & Android App Functionality: Operate the IT-8500 Plus right from your Apple or Android device with its app-based functionality.
  • Body Scanning: Body scanning technology ensures that the massage rollers hit all of your unique pressure points by adjusting the position of the rollers and tailoring them to your body.
  • Airbag Compression Therapy: The IT-8500 Plus has airbags located throughout the chair that inflate and deflate to provide a sensation on the muscles that feels like real human hands.

  

Download Owners Manual

Download Brochure

Quick Start Guide

Assembly Guide

Infinity Care: 5-Year Residential Limited Warranty

Unlimited USA-based customer & technical support
5 Year structural framework warranty
No-cost replacement on covered parts for 3 years
Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year


Complete Care Warranty Period

For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under warranty coverage.

For any repairs needed during the 3-year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, the consumer is responsible for any and all shipping, duties, and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions(fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair, and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics do not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate an Infinity Care Warranty claim, simply call our Customer Support Team at 603-910-5000.

  • Optional 3 Year Extended Warranty: Covers 3 Years Labor, 3 Years Parts, and 5 Years Frame – $399
  • Optional 5 Year Extended Warranty: Covers 5 Years of Labor, Parts, and Frame – $599

Free Curbside Delivery – Avg. Shipping Time 7-10 Business Days

Curbside Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair to a carport or first-floor entryway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

In-Home Delivery – Avg. Shipping Time 7-10 Business Days

In-Home Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair inside your home (no stairs) just inside the doorway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

In-Home Delivery and Assembly – Avg. Shipping Time 10-20 Business Days

In-Home Delivery and Assembly is the same as White Glove Delivery. Your massage chair will be shipped via Freight to the White Glove Delivery warehouse. They will contact you to schedule a delivery time and date when they receive your order.

The White Glove Delivery team consists of a two person installation team that will deliver (up to 2 flights of stairs), unpack, and install your massage chair in your room of choice. These are not professional massage chair installation experts but a furniture installation team. They may or may not have installed your massage chair model before.

Massage chairs are heavy, so make sure you have some extra help to move the boxes and help in assembly.

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com.

No Shipping outside the lower 48 in the USA.

Cancellations & Refunds:

Topture prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom-made orders). 

Call 1-833-419-1774 or email contact@topture.com

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-833-419-1774, the chat in the bottom right, or email contact@topture.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Chicago Brick Oven Etc.).

These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

You have 30 days from the date your order arrives to start a return. If your return is approved you will receive a full refund less the return shipping costs + a 30% restocking fee. The item(s) being returned must be in “like new” condition (meaning that they show no signs of wear or damage), and must include all original packaging as well as any accessories, manuals etc. that came included with the original order.

You as the customer are responsible for all return shipping costs as well as any damage to the package throughout the return process.

For the return to be accepted you must receive a RMA (Return Merchandise Authorization number) from us. Please email contact@topture and we will be happy to assist you.

If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Topture's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 2 days, that is not a warranty claim.

Contact contact@topture.com for any questions.

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Our Shipping Partners

11 Reasons to Choose Topture

1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

4. Dedicated Customer Support: Our team of specialists are available to
assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
to ensure a safe and secure shopping experience.

8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!