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Kyota Kokoro M888 Massage Chair (Certified Pre-Owned) - Topture

Kyota Kokoro M888 Massage Chair (Certified Pre-Owned)

by Kyota
SKU 98700214
Save $7,500.00 Save $7,500.00
$10,499.00
$10,499.00 - $10,499.00
$10,499.00
$2,999.00
$2,999.00 - $2,999.00
$2,999.00
Availability:
Coming soon
Availability:
Coming soon
Color: Black/Brown
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This Item is Currently on Backorder

Units are allocated on a first-come, first-served basis. Reserve the next available one for you with a pre-order. No ETA yet

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Learn more about the

Kyota Kokoro M888 Massage Chair (Certified Pre-Owned)

The Kyota Kokoro M888 4D is crafted with the finest materials and has some of the most advanced massage technology available today. It's got a unique J-Track Massage for maximum coverage and stretch capabilities.

Together with the 4D Back Mechanism plus the J-Track (or Flex Track) design, the Kokoro M888 4D combines the neck-to-glutes coverage of an L-Track with the superior stretching capabilities of an S-Track for exceptional back relief. Add in the Triple Heat in the back, arms and feet and your whole body will be thanking you! The Complete Calf™ Kneading + Oscillation combined with the scraping and rolling Reflexology within the enclosed footbed provides the ultimate foot massage. Control is made simple with its Intelligent Voice Command system — just sit back, relax and tell your chair where to take you! Create your personalized spa experience by relaxing with your favorite music playing from the Bluetooth Speakers and get refreshed with the Integrated Air Ionizer.

Let the Kokoro M888 4D become your "place away" zone to melt away stress and rejuvenate your mind, body, and spirit.

Note: Certified pre-owned and factory refurbished by the manufacturer. The chair has been thoroughly checked and tested to ensure perfect working order. It ships in three large boxes on a pallet and comes with a full warranty equivalent to a new chair. There may be minor cosmetic scratches or dings from shipping.

Weight & Dimensions

Kyota Kokoro M888 4D Massage Chair Measurements

Ideal Height Range & Weight

Ideal Height: 4' 11" - 6' 6"

Max Weight: 300 lbs.

Massage Chair Weight: 330 lbs.

WARNING California's Proposition 65 


Additional Features

Kyota Kokoro™ M888 4D Massage Chair Regions

    4D Back Massage Mechanism

    4D back and glutes massage mimics deep tissue massage of human hands through the use of a 4D mechanism that moves up and down, left and right, in and out.

    		 4D Back Massage Mechanism
    Exclusive J-track Massage

    Exclusive J-track Massage

    J-Track (or Flex Track) combines the neck-to-glutes coverage of an L-track with the superior stretching capabilities of an S-Track, for both maximum coverage and stretch capabilities.

    Enclosed Foot Reflexology Rollers

    The enclosed foot bed provides the ultimate foot massage. The Foot Reflexology Rollers replicate the thumb and finger technique of applying pressure to vital points on the soles of the feet, which send relief to other areas of the body.

    		 Enclosed Foot Reflexology Rollers
    Auto Size Leg Extension

    Auto Size Leg Extension

    Advanced sensors auto size the leg extension for the perfect fit, every time. For whomever sits for their rejuvenation experience they will receive therapy customized just for them.

    Bluetooth Speakers with Intersound™ Technology

    Intersound technology leverages opposing Bluetooth speakers mounted to create a bubble of immersive sound. Stream your choice of music, meditation tracks, or soothing soundscapes.

    		 Bluetooth Speakers with Intersound™ Technology
    Intelligent Voice Command + Control

    Intelligent Voice Command + Control

    Activate your massage programs by using this simple hands-free voice command feature.

    Wireless Color Menu Rechargeable Remote

    Cordless and rechargeable, no wires in the way plus a full-color display driving a menu interface.

    		 Wireless Color Menu Rechargeable Remote
    12 Auto Programs

    12 Auto Programs

    Convenient and easy-to-use automated and choreographed programs with the push of a button. Each program automatically changes massage techniques, intensities, and chair movements to create a complete massage session.

    • Tri-Zone Heat 
    • TrueFit™ Body Scanning Technology 
    • Zero Wall Fit™ Space-Saving Technology 
    • Complete Calf™ Kneading + Oscillation 
    • Integrated Air Ionizer 
    • USB Charging Station 
    • Easy Access Control Panel 
    • Chromotherapy Mood Lights 
    • Shoulder Air Compression
    • 3 Zero Gravity Recline Stops
     

    Download Owners Manual

    Download Brochure

    Quick Start Guide

    Assembly Guide

    What makes your chairs better than others?

    Kyota’s mission is to offer a few clear choices of premium massage chairs at affordable prices. Each chair is engineered and built in Asia, where massage is highly regarded and understood. Plus, we provide a convenient 24/7 shopping experience through our trusted online retail partners. Our relationship doesn’t end there; once you purchase Kyota, you’ll enjoy unlimited U.S.-based customer service from our knowledgeable team.
    If you’re looking for an easy online massage chair shopping experience, Kyota is the answer!

    What Kyota chair is best for me?

    There are several factors to take into account when selecting a massage chair:
    • Reason for purchasing a massage chair: Is it to address a specific pain point? Reduce stress? Overall wellness?
    • What kind of massage experience are you looking for?
    • What level of massage intensity would you prefer (e.g., gentle vs. vigorous)?
    • Height and weight of individual(s) who will be using the chair
    • Where the chair will be going: Home or office? How much space?
    • Ideal price point

    How long will the chair last?

    Kyota massage chairs are manufactured with durable framework and tremendously well-engineered technology in order to ensure longevity. With proper care and occasional maintenance, your chair will provide many years of wellness. In fact, we’re so confident in our chairs that we provide a 4 year residential limited warranty!

    The chair seems big, is it going to fit in my house?

    The dimensions of each chair, both upright and reclined, can be found on the bottom of the chair’s product page.
    Most Kyota chairs are equipped with our innovative space-saving technology, which either moves the chair forward on a track system or on its axis in order to conserve space. Select models have zero wall space saving mechanisms, which allows you to place the chair as close as 2” from a wall and still fully recline without concern for additional space. Our line also includes compact chair options that will fit in any home or office!

    Where are the massage chairs made?

    Kyota massage chairs are choreographed and built in Asia, where the art of massage is well understood. We also customize every massage chair model to ensure it is intuitive and has everything you need for a truly easy and relaxing massage experience every day.

    Free Curbside Delivery – Avg. Shipping Time 7-10 Business Days

    Curbside Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair to a carport or first-floor entryway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

    In-Home Delivery – Avg. Shipping Time 7-10 Business Days

    In-Home Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair inside your home (no stairs) just inside the doorway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

    In-Home Delivery and Assembly – Avg. Shipping Time 10-20 Business Days

    In-Home Delivery and Assembly is the same as White Glove Delivery. Your massage chair will be shipped via Freight to the White Glove Delivery warehouse. They will contact you to schedule a delivery time and date when they receive your order.

    The White Glove Delivery team consists of a two person installation team that will deliver (up to 2 flights of stairs), unpack, and install your massage chair in your room of choice. These are not professional massage chair installation experts but a furniture installation team. They may or may not have installed your massage chair model before.

    Massage chairs are heavy, so make sure you have some extra help to move the boxes and help in assembly.

    Frequently Asked Questions

    When will I know my order has shipped?

    As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If for some reason, there is a delay in stock, we will contact you before accepting payment.

    When will my order ship?

    If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com.

    No Shipping outside the lower 48 in the USA.

    Cancellations & Refunds:

    Topture prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom-made orders). 

    Call 1-833-419-1774 or email contact@topture.com

    Cancellations (Before Order Ships)

    If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-833-419-1774, the chat in the bottom right, or email contact@topture.com any time. 

    Cancellations of Custom Orders

    Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Chicago Brick Oven Etc.).

    These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

    All sales are final for Custom made and Made-to-order products.

    Refunds and Returns

    You have 30 days from the date your order arrives to start a return. If your return is approved you will receive a full refund less the return shipping costs + a 30% restocking fee. The item(s) being returned must be in “like new” condition (meaning that they show no signs of wear or damage), and must include all original packaging as well as any accessories, manuals etc. that came included with the original order.

    You as the customer are responsible for all return shipping costs as well as any damage to the package throughout the return process.

    For the return to be accepted you must receive a RMA (Return Merchandise Authorization number) from us. Please email contact@topture and we will be happy to assist you.

    If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

    Shipping Times

    We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

    Order delays have proven to be unavoidable and outside of Topture's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

    Warranty

    Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 2 days, that is not a warranty claim.

    Contact contact@topture.com for any questions.

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    3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

    4. Dedicated Customer Support: Our team of specialists are available to
    assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

    5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

    6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

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    8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

    9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

    10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

    11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

    Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!

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    from 410 reviews

    Packaged well. Product as advertised. Serious customer service.. Order with confidence.

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    Other than that, the building went together very well
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    Jim T.
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    Great product

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    Roman M.
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    I purchased this Sauna in White Cedar with 2 Windows and the Harvia Electric Heater and absolutely love it! It was easy to assemble in a few hours and is very high quality. I got the manual dial and it heats up quickly and provides up to 80% humidity when putting water on the rocks. The instructions were excellent and no extra help was required. It was shipped to me in the US and although it took awhile to receive because of a manufacturing issue, Topture kept on top of the situation and kept me in the loop from start to finish. They are an xlnt company to purchase from. Sandy Potter

    Sany P.
    True North 5 Person Outdoor Traditional Cabin Sauna
    I had no idea what I was missing!

    My sauna heater is really, really old, but it still works so I still use it. That said, the rocks were also really old. These new stones look so much better and seem to even hold the heat better as well. Like I said in the title, I had no idea what I was missing! Puts a lot of new life into an old, Montgomery Ward heater.

    Craig K.
    Harvia Sauna Heater Stones AC3000

    The only problem I had was waiting for delivery. I mean, c'mon...3 months for delivery.

    John M.
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    Handles snow and cold like a champ

    I initially had concerns about the snow load with the True North 5 Person Outdoor Cabin Sauna, but it’s handled heavy snow with no problem at all. Paired with the HUUM Drop 7.5kW heater, it delivers an amazing, steamy sauna experience that I highly recommend. Big thanks to Topture for all the support, answering my questions, and just always being there throughout the whole process!

    Robert H.
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    Ultimate Wellness Experience

    As someone who has tried multiple saunas over the years, the Finnmark FD-4 Trinity Infrared & Steam Sauna Combo is by far the best I’ve encountered. It heats up quickly, and the infrared heat feels soothing, while the steam option delivers that classic, deeply relaxing sweat.
    Installation was straightforward, and it fits perfectly in my home. My partner and I use it several times a week, and it has truly elevated our wellness routine. Whether you’re looking for relaxation, detoxification, or just a moment of calm in your day, this sauna offers it all. Highly recommend it!

    AmandaC.
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    An Investment in Wellness, Exceptional Quality and Craftsmanship

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    Michael C.
    Dundalk Leisurecraft Georgian Cabin Sauna Canadian Timber 6 Person | CTC88W
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    I loved the lighting strips that I ordered and installed. The only thing I would change are the drivers for the LED’s could be better. The app isn’t great and I had to setup a Dev account to grand cloud access to the lights in order to integrate them with homekit. An LED driver that has Matter support would be better. That said the lights themselves in the Sauna are amazing and the remote control is well designed and it was easy to sync one remote to both drivers so both strips turn on and off together as well as change colors.

    Paul S.
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    Shipping was fast and the products arrived secure and safe. We did experience a little issue with shipping the product to our door but it was handled very professionally. Benny provided an excellent customer service and communication was great throughout. He was very knowledgeable in answering my many questions and providing a ton of info that has proved to be very valuable.
    I highly recommend Topture over Amazon for great customer service!!

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    Loving it everyday!!!

    My name is Dr. John Hubbs, a former US NAVY Seal. I am 74 years old, two years in Vietnam 1968-69. I have used griddles, but none like this "LeGiddle" 41-inch. This griddle is a masterpiece, not only in design, production, manufacture, sales, and service. The people are great. Benny was my go-to person, he was the best. The LeGiddle, cart, burner assembly, and lid arrived in perfect condition - very securely packaged. No damage. The LeGiddle is all 304 stainless steel polished, the LeGiddle is a beauty to behold and grill with. Very easy to clean, never no rust. Everyone at my trailer park is in envy of this unit. Their warranty and service are impeccable. If you are missing anything they are right on it. They go to the limit to satisfy you and make it right. Thanks 👍 👍 to everyone who made this LeGiddle possible.
    Loving it every day!!!

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    So far I LOVE this stove!

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    We offer free Curbside Delivery to all 48 lower states and for some products even Canada.

    Do you ship internationally?

    International Shipping

    Yes, we offer international shipping for many of our products. Customers outside the US can request a personalized shipping quote by contacting us. Please be aware that any applicable taxes or customs fees will be the responsibility of the customer. Note that some items may be subject to shipping restrictions.

    Shipping to Hawaii, Alaska, and Puerto Rico

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    Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

    Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

    For Pre-Order items you can find the expected back in stock date on the product page

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    The Kyota Kokoro M888 4D is crafted with the finest materials and has some of the most advanced massage technology available today. It's got a unique J-Track Massage for maximum coverage and stretch capabilities.

    Together with the 4D Back Mechanism plus the J-Track (or Flex Track) design, the Kokoro M888 4D combines the neck-to-glutes coverage of an L-Track with the superior stretching capabilities of an S-Track for exceptional back relief. Add in the Triple Heat in the back, arms and feet and your whole body will be thanking you! The Complete Calf™ Kneading + Oscillation combined with the scraping and rolling Reflexology within the enclosed footbed provides the ultimate foot massage. Control is made simple with its Intelligent Voice Command system — just sit back, relax and tell your chair where to take you! Create your personalized spa experience by relaxing with your favorite music playing from the Bluetooth Speakers and get refreshed with the Integrated Air Ionizer.

    Let the Kokoro M888 4D become your "place away" zone to melt away stress and rejuvenate your mind, body, and spirit.

    Note: Certified pre-owned and factory refurbished by the manufacturer. The chair has been thoroughly checked and tested to ensure perfect working order. It ships in three large boxes on a pallet and comes with a full warranty equivalent to a new chair. There may be minor cosmetic scratches or dings from shipping.

    Weight & Dimensions

    Kyota Kokoro M888 4D Massage Chair Measurements

    Ideal Height Range & Weight

    Ideal Height: 4' 11" - 6' 6"

    Max Weight: 300 lbs.

    Massage Chair Weight: 330 lbs.

    WARNING California's Proposition 65 


    Additional Features

    Kyota Kokoro™ M888 4D Massage Chair Regions

      4D Back Massage Mechanism

      4D back and glutes massage mimics deep tissue massage of human hands through the use of a 4D mechanism that moves up and down, left and right, in and out.

      		 4D Back Massage Mechanism
      Exclusive J-track Massage

      Exclusive J-track Massage

      J-Track (or Flex Track) combines the neck-to-glutes coverage of an L-track with the superior stretching capabilities of an S-Track, for both maximum coverage and stretch capabilities.

      Enclosed Foot Reflexology Rollers

      The enclosed foot bed provides the ultimate foot massage. The Foot Reflexology Rollers replicate the thumb and finger technique of applying pressure to vital points on the soles of the feet, which send relief to other areas of the body.

      		 Enclosed Foot Reflexology Rollers
      Auto Size Leg Extension

      Auto Size Leg Extension

      Advanced sensors auto size the leg extension for the perfect fit, every time. For whomever sits for their rejuvenation experience they will receive therapy customized just for them.

      Bluetooth Speakers with Intersound™ Technology

      Intersound technology leverages opposing Bluetooth speakers mounted to create a bubble of immersive sound. Stream your choice of music, meditation tracks, or soothing soundscapes.

      		 Bluetooth Speakers with Intersound™ Technology
      Intelligent Voice Command + Control

      Intelligent Voice Command + Control

      Activate your massage programs by using this simple hands-free voice command feature.

      Wireless Color Menu Rechargeable Remote

      Cordless and rechargeable, no wires in the way plus a full-color display driving a menu interface.

      		 Wireless Color Menu Rechargeable Remote
      12 Auto Programs

      12 Auto Programs

      Convenient and easy-to-use automated and choreographed programs with the push of a button. Each program automatically changes massage techniques, intensities, and chair movements to create a complete massage session.

      • Tri-Zone Heat 
      • TrueFit™ Body Scanning Technology 
      • Zero Wall Fit™ Space-Saving Technology 
      • Complete Calf™ Kneading + Oscillation 
      • Integrated Air Ionizer 
      • USB Charging Station 
      • Easy Access Control Panel 
      • Chromotherapy Mood Lights 
      • Shoulder Air Compression
      • 3 Zero Gravity Recline Stops
       

      Download Owners Manual

      Download Brochure

      Quick Start Guide

      Assembly Guide

      What makes your chairs better than others?

      Kyota’s mission is to offer a few clear choices of premium massage chairs at affordable prices. Each chair is engineered and built in Asia, where massage is highly regarded and understood. Plus, we provide a convenient 24/7 shopping experience through our trusted online retail partners. Our relationship doesn’t end there; once you purchase Kyota, you’ll enjoy unlimited U.S.-based customer service from our knowledgeable team.
      If you’re looking for an easy online massage chair shopping experience, Kyota is the answer!

      What Kyota chair is best for me?

      There are several factors to take into account when selecting a massage chair:
      • Reason for purchasing a massage chair: Is it to address a specific pain point? Reduce stress? Overall wellness?
      • What kind of massage experience are you looking for?
      • What level of massage intensity would you prefer (e.g., gentle vs. vigorous)?
      • Height and weight of individual(s) who will be using the chair
      • Where the chair will be going: Home or office? How much space?
      • Ideal price point

      How long will the chair last?

      Kyota massage chairs are manufactured with durable framework and tremendously well-engineered technology in order to ensure longevity. With proper care and occasional maintenance, your chair will provide many years of wellness. In fact, we’re so confident in our chairs that we provide a 4 year residential limited warranty!

      The chair seems big, is it going to fit in my house?

      The dimensions of each chair, both upright and reclined, can be found on the bottom of the chair’s product page.
      Most Kyota chairs are equipped with our innovative space-saving technology, which either moves the chair forward on a track system or on its axis in order to conserve space. Select models have zero wall space saving mechanisms, which allows you to place the chair as close as 2” from a wall and still fully recline without concern for additional space. Our line also includes compact chair options that will fit in any home or office!

      Where are the massage chairs made?

      Kyota massage chairs are choreographed and built in Asia, where the art of massage is well understood. We also customize every massage chair model to ensure it is intuitive and has everything you need for a truly easy and relaxing massage experience every day.

      Free Curbside Delivery – Avg. Shipping Time 7-10 Business Days

      Curbside Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair to a carport or first-floor entryway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

      In-Home Delivery – Avg. Shipping Time 7-10 Business Days

      In-Home Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair inside your home (no stairs) just inside the doorway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

      In-Home Delivery and Assembly – Avg. Shipping Time 10-20 Business Days

      In-Home Delivery and Assembly is the same as White Glove Delivery. Your massage chair will be shipped via Freight to the White Glove Delivery warehouse. They will contact you to schedule a delivery time and date when they receive your order.

      The White Glove Delivery team consists of a two person installation team that will deliver (up to 2 flights of stairs), unpack, and install your massage chair in your room of choice. These are not professional massage chair installation experts but a furniture installation team. They may or may not have installed your massage chair model before.

      Massage chairs are heavy, so make sure you have some extra help to move the boxes and help in assembly.

      Frequently Asked Questions

      When will I know my order has shipped?

      As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If for some reason, there is a delay in stock, we will contact you before accepting payment.

      When will my order ship?

      If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@topture.com.

      No Shipping outside the lower 48 in the USA.

      Cancellations & Refunds:

      Topture prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom-made orders). 

      Call 1-833-419-1774 or email contact@topture.com

      Cancellations (Before Order Ships)

      If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-833-419-1774, the chat in the bottom right, or email contact@topture.com any time. 

      Cancellations of Custom Orders

      Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Chicago Brick Oven Etc.).

      These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

      All sales are final for Custom made and Made-to-order products.

      Refunds and Returns

      You have 30 days from the date your order arrives to start a return. If your return is approved you will receive a full refund less the return shipping costs + a 30% restocking fee. The item(s) being returned must be in “like new” condition (meaning that they show no signs of wear or damage), and must include all original packaging as well as any accessories, manuals etc. that came included with the original order.

      You as the customer are responsible for all return shipping costs as well as any damage to the package throughout the return process.

      For the return to be accepted you must receive a RMA (Return Merchandise Authorization number) from us. Please email contact@topture and we will be happy to assist you.

      If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

      Shipping Times

      We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

      Order delays have proven to be unavoidable and outside of Topture's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

      Warranty

      Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 2 days, that is not a warranty claim.

      Contact contact@topture.com for any questions.

      BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

      Our Shipping Partners

      11 Reasons to Choose Topture

      1. Free Shipping: Enjoy complimentary standard shipping on 98% of our items, ensuring a hassle-free shopping experience without any hidden costs or surprises as you finalize your purchase. Should any shipping charges apply, they are clearly indicated on the product page for complete transparency and peace of mind.

      2. No Sales Tax: The price listed on our website is what you pay, making your shopping experience hassle-free and more affordable.

      3. Lowest Price Guarantee: Find a lower price online? We’ll match it! Just email us. Valid on all products, anytime. Shop with confidence at Topture!

      4. Dedicated Customer Support: Our team of specialists are available to
      assist you via phone, email, or live chat. We are here to provide clear information, support and guidance at every step of your shopping experience.

      5. Manufacturer's Warranty: As authorized dealers for all our brands, you can rest assured that you'll receive the full manufacturer's warranty on all products you purchase from us.

      6. Fast Order Handling: We usually dispatch orders within 2 business days and provide email confirmations with tracking IDs when your order is shipped.

      7. Secure Payments: We use high-standard SSL encryption on all our pages, content, and data
      to ensure a safe and secure shopping experience.

      8. Hassle-Free Shopping Journey: From selecting the right products to ensuring their safe delivery and setup, we are with you every step of the way.

      9. Best Price Guarantee: We always strive to offer you the best personal price possible. Just reach out and we'll be glad to assist!

      10. No-Hassle Returns & Fully Insured Shipping: Every shipment is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.

      11. 100% Safe and Secure Online Shopping: With SSL encryption technology, we guarantee 100% secure transactions. If you prefer to process an order over the phone, just call us at (833) 419-1774.

      Still have questions? Feel free to chat with us or call (833) 419-1774 to immediately speak with a team member. We're always here to help!