Kyota Kansha M878 4D Massage Chair

The Kyota Promise: 4 Year Residential Limited Warranty

• Unlimited USA-based customer & technical support
• 4 Year structural framework warranty
• No-cost replacement on covered parts for 2 years
• Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year

For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 3 year parts warranty coverage, Kyota will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate a Kyota Warranty claim, simply call our Customer Support Team at 603-910-5333.

Why Smart Shoppers Trust Topture

You want to create a wellness space that elevates your life—not spend hours navigating confusing options, surprise fees, or subpar service. At Topture, we’re here to simplify your journey and help you confidently choose products that deliver lasting value and satisfaction.

Here’s how we help you win:

Your Wellness, Simplified

1. Fast, Free Shipping
No delays, no guesswork. We ship 98% of orders free within 2 business days from one of our strategically located U.S. warehouses. Your order arrives quickly, safely, and fully insured—ready to go when you are.

2. Transparent Pricing—No Sales Tax, No Surprises
Forget the math. The price you see is the price you pay—no sales tax and no hidden checkout fees. We believe your trust shouldn’t come with fine print.

3. Top-Tier Customer Support
Real experts. Real answers. Reach us by phone, email, or live chat. Our team is with you before, during, and after your purchase.

4. Only Premium, Authorized Brands
As an authorized dealer for every brand we carry, your purchase is always backed by the full manufacturer’s warranty. No grey-market risks. Just full coverage and peace of mind—because we only work with brands we trust.

5. Product Expertise You Can Rely On
Need more than a product—you need the right one. Our team includes a mechanical engineer with 20 years of experience and access to technicians with over 55 years of field expertise to help you find and install the best-fit solution.

6. We Work With You to Make Everything Right
Your satisfaction is our top priority. If something isn’t quite right—whether it’s a damaged item, a shipping hiccup, or a product that didn’t meet your expectations—we’ll work with you directly to resolve it quickly and fairly. Every shipment is fully insured, and we’re here to make sure your experience ends on a high note.

7. Secure, Flexible Payment Options
We safeguard your payment with SSL encryption and offer a wide array of payment methods—credit cards, Apple Pay or PayPal. Prefer financing? We’ve got that too.

Help Beyond the Sale

8. Education That Empowers
Explore our Learning Center, where we break down complex topics into real-world insights—from how cold plunges impact health, to building custom wellness spaces. Learn what works, what doesn’t, and why—based on years of firsthand experience.

9. Nationwide Installation & Repair Network
Need setup or service? We’ve partnered with top-rated professionals across the country to support you wherever you are.

10. Bulk Discounts & Custom Quotes
Ordering for a business or buying in volume? We’ll build a custom quote just for you.

Don’t Just Shop—Thrive

Join thousands who’ve turned their homes into wellness retreats with Topture’s help. With an average customer rating of 4.9/5, and hundreds of success stories, you’re in good hands.

Questions? Call us at (833) 419-1774 or chat with a product expert today.