Shipping & Returns

30 Day Money Back Guarantee

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the product isn’t returned in like-new condition may result in an additional restocking fee or in severe cases the denial of the return.

There are a few items that can't be returned:

• Clearance items
• Gift cards
• Personalized items
• Made to Order products
• Items you have already assembled
• Items marked “Non-Returnable” on the sale page

This includes:

• Upgraded shipping charges (expedited, express, room of choice, etc.)
• Assembly services included with delivery

*Products from Squarefeathers fall under a 14-day return policy.
*Products from Lanbo cannot be returned.
*Products from YumanMod cannot be returned.
*Products from SunRay cannot be returned.
*Products from Chicago Brick Oven cannot be returned.

15% Restocking Fee	Renaissance Cooking Systems  LeGriddle Icon Grills Bromic
Return within 20-Days	SunRay Saunas (This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.)

Shipping Times & Rates

Product Quality Guarantee

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. 

If you sign for a shipment as complete and in good order, you also accept responsibility for any freight damage! It is then your responsibility to make any necessary claims for damaged goods with that carrier.

If your item(s) do arrive damaged, please contact us immediately and send photos to contact@topture.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your product.

 

Cancellations & Returns

Most of the items we carry can be returned within 30 days. Any items canceled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

To start a return, please contact us at contact@topture.com. We’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A restocking fee may apply.

 

Returns must meet the following criteria:

• Returns must be accompanied by an RMA number. Please contact us in order to have one generated.
• All returns must also include a copy of the original order or invoice number in order to receive credit. 
• Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Additional fees may apply if sent back with missing or damaged parts.
• Items may be subject to up to a 15% restocking fee (see above). 
• Used items may not be eligible for a return, see "30 Day Money Back Guarantee" Section for specific product restrictions.
• The customer is responsible for the return shipping costs. 

 

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at extra cost. Refunds will be issued to the original credit card that you use when placing your order.

 

Please Read the Follwing

When you are making a purchase from Topture, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Topture within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 20%. 
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Topture.
• I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Topture (such as manufacturing and logistical constraints of our partner companies).