Refund policy

Cancellations, Returns & Refunds

At Topture, your satisfaction is our priority. We proudly stand behind the quality of every product we offer and are committed to transparency and fairness. To ensure a smooth experience, please review our policies below.

 

1. Order Cancellations (Before Your Order Ships)

You may request to cancel your order at any time before it has shipped.

• How to Request: To cancel, please contact us as soon as possible by calling 833-419-1774, using our live chat, or emailing us at contact@topture.com with your order number.

• Refunds for Cancellations: We will issue the maximum possible refund. Please note, if your payment has already been processed by the financial institution, the non-refundable payment processing fees (typically 2-5%) will be deducted from your refund amount. These fees are retained by the payment processor (e.g., credit card company) and are not passed on to Topture.

• Exceptions: Custom or made-to-order products are not eligible for cancellation once processing has begun with the manufacturer.

 

2. Returns & Refunds (After Your Order Arrives)

Unused, uninstalled, and resellable products in their complete original packaging can be returned for a refund within 30 days of delivery, unless otherwise noted on the product page.

• Return Conditions:

  • Item(s) must be in new, unused, and uninstalled condition.

  • Item(s) must be returned with all parts and in the original packaging. If your order was shipped via LTL Freight, the original pallet and all shipping materials must be used for the return.

  • Custom-made or made-to-order products cannot be returned.

  • For BOGO (Buy One, Get One) promotions, both items must be returned for a refund.

• Costs & Fees:

  • Return Shipping: You are responsible for all return shipping costs.

  • Restocking Fee: All returns are subject to a minimum 25% restocking fee.

  • Refused Deliveries: An order that is refused at the time of delivery will be treated as a return. In this case, the associated payment processing fees, a minimum 25% restocking fee, and shipping fees in both directions will be deducted from your refund.

• How to Request a Return:

  1. Email us at contact@topture.com with your order number and the reason for the return.

  2. We will provide you with a required Return Authorization (RA) number and the correct return shipping address. Please do not ship items back without an RA number.

  3. Once we receive and inspect the returned item(s), a refund will be issued to your original payment method, less any applicable fees.

 

3. Damaged Items

Please inspect your order immediately upon delivery.

• Visible Damage: If you see any damage to the packaging at the time of delivery, you must make a note of it on the Bill of Lading or freight receipt before signing. Please take a photo of the note on the receipt for your records.

• Reporting: All damage must be reported to us within 24 hours of delivery. Email photos of the damaged item(s), the packaging, and a copy of the noted Bill of Lading to contact@topture.com. We will process an insurance claim on your behalf.

• Resolution: Resolution for damaged items typically consists of a replacement for the damaged part(s) being sent to you at no cost.

 

4. Warranty

All products are covered by their original manufacturer's warranty. Warranty periods and terms vary by product. We are happy to provide a copy of the manufacturer's warranty upon request. All warranty claims are filed directly with the manufacturer.

 

5. Chargebacks

Our customer service team is here to resolve any issues you may have. We have designed our policies to be as fair as possible and will work with you to find the best resolution. We ask that you please contact us to resolve any issues before filing a chargeback.

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BY USING THE SITE AND PLACING AN ORDER, YOU AGREE TO THESE TERMS; IF YOU DO NOT AGREE, DO NOT USE THE SITE.